How to Deal with Sensitive Skin

Neal's Yard Remedies

Neal's Yard Remedies

Writer and expert

Struggling with sensitivity? Meet our Certified Organic Sensitive Skincare Collection, it’s pure relief for stressed skin types.


Uncomfortable, reactive, tight and irritated, sensitive skin can be very challenging and hard to live with. Plus, products designed to help can often come with hefty price tags, leaving your skin and your bank balance feeling irritated. We understand that all sensitive skins are different and, with so many people troubled by sensitive skin out there, we thought now was the perfect time to review our collection. So, we’re delighted to introduce our Certified Organic Sensitive Skincare Collection, which we are doubly-delighted to say is affordable as well as effective. Featuring five complementary products that target different concerns and leave sensitive skin nourished, comforted and relieved. As always, our mission and ingredients remain the same – careful, fair and ethical – with fragrance and alcohol-free formulas expertly made with soothing natural botanicals. With two choices of cleansers and moisturisers and a super treatment serum your skin is just going to love, read on to discover this calming collection in all its glory…

Step 1: Cleanse

Sensitive Soothing Cleansing Milk

Specially formulated for skin irritation, we’ve bottled a gentle yet effective, cooling cleansing milk. Massage it into skin to melt away the day’s impurities, while the power couple organic borage oil and liquorice root extract soothes and comforts. For those times when your skin is feeling really irritated, organic aloe vera helps to naturally cool, calm and refresh. And it ticks all the right boxes; dermatologically tested, certified organic, vegan approved and fragrance and alcohol-free.


Use me: Morning and evening, really massaging into skin with your fingertips. Wipe clean with cotton wool or our Organic Cotton Flannel.


Mix and match with… Sensitive Restore + Smooth Serum, and either Sensitive Replenish + Balance Moisturiser, or Sensitive Soothing Moisturiser. This cleanser can be used as the second step in your double cleanse routine, after Sensitive Comfort + Hydrate Micellar Cleanser.

Sensitive Comfort + Hydrate Micellar Cleanser

Who doesn’t love a micellar cleanser? Gentle and light, ours soothes and hydrates dry and sensitive skin. Use it to sweep away the day’s impurities and make-up, and we’re even talking waterproof mascara, yes really! The blend of hyaluronic acid, fermented oat extract and a sea water mineral infusion provides intense hydration and comfort for a complexion that looks and feels healthy, smooth and soft. Skin is immediately comforted, and fast-forward to two weeks of consistent use, feels much less reactive too.


Use me: Apply to your face with a cotton pad and gently sweep over face using an upwards motion – with zero need to rinse. When it comes to your eyes, place on your eyelashes with your eyes closed and hold for 20 seconds before gently sweeping in a downward stroke to remove mascara.


Mix and match with… Sensitive Restore + Smooth SerumSensitive Replenish + Balance Moisturiser or Sensitive Soothing Moisturiser. This cleanser can be used as the first step in your double cleanse routine, followed by Sensitive Soothing Cleansing Milk as the second phase.

Step 2: Treat

Sensitive Restore + Smooth Serum

Dermatologically tested, fragrance-free, alcohol-free, certified organic and vegan approved, consider this your SOS solution for reactive skin. This super serum works to instantly hydrate and sooth, while after two weeks of consistent use, your skin feels less sensitive and looks healthier. Over time, approximately four weeks after your first use, your skin should feel less reactive and redness should be visibly reduced. Expertly formulated, the gentle blend contains naturally fermented oat extract to help moisturise, smooth and strengthen and a sea water mineral infusion delivers fast-acting relief. With sensitive skin being prone to dryness, we added hyaluronic acid for a hydration boost which helps visibly plump fine lines and wrinkles. If you want skin that looks and feels soft, smooth and healthy-looking, then get pumping.


Use me: Apply to clean skin, morning and evening. Squeeze two drops of serum onto fingertips and apply to your face and neck with a light upwards and outwards sweeping motion.


Mix and match with… Sensitive Comfort + Hydrate Micellar Cleanser and/or Sensitive Soothing Cleansing Milk and follow with Sensitive Replenish + Balance Moisturiser or Sensitive Soothing Moisturiser.

Step 3: Moisturise

Sensitive Replenish + Balance Moisturiser

If you’ve been looking for a moisturiser that soothes and comforts while boosting moisture levels, then look no further! This is everything you’ve been looking for, and more. Firstly, antioxidant-rich oat oil with natural ceramides lock in moisture, while a combination of skin-conditioning fatty acids helps to support the skin’s natural barrier. Secondly, skin is left smooth and restored thanks to a skin-soothing fermented oat extract. A generous dose of hyaluronic acid provides a targeted hydration boost for up to 12 hours, plumping fine lines and wrinkles. The lightweight texture glides over skin and is so light you’ll forget you’re even wearing it. As always, the formula is fragrance and alcohol-free.


Use me: Massage into your face and neck morning and evening using upwards and outwards sweeping motion, until fully absorbed.


Mix and match with… Sensitive Comfort + Hydrate Micellar Cleanser and/or Sensitive Soothing Cleansing Milk and Sensitive Restore + Smooth Serum.

Sensitive Soothing Moisturiser

Expertly formulated to ease skin irritation, this alcohol and fragrance-free moisturiser nourishes skin with luxurious organic cocoa butter and omega fatty acids, both absolute winners for fighting irritation caused by dryness. Organic borage oil and liquorice root extract team up to soothe and condition, while organic edelweiss extract (a plant extract) helps to restore the skin’s natural barrier. And guess what, it gets better. The texture not only glides over skin for an easy application, but it absorbs almost instantly without leaving a sticky residue behind. Win, win.


Use me: Apply to clean skin morning and evening, using upwards and outwards sweeping motions for a little at-home facial massage.


Mix and match with… Sensitive Soothing Cleansing Milk and/or Sensitive Comfort + Hydrate Micellar Cleanser and Sensitive Restore + Smooth Serum.

So, whatever sensitivities your skin is faced with, we’ve got the SOS (save our skin) solutions. Our gentle, natural and organic five complimentary products help your skin to feel nourished, comforted and relieved. Plus, they can be mixed and matched or used in isolation, depending on your preferred skincare regime. If you need further advice or information on skincare for sensitive skin or any of our product ranges, our expert team is on hand to help. Call us on 01747 834 634 or email us at