Promotional Terms & Conditions

Hamnet Neal’s Yard Remedies, Covent Garden Retreat - Prize Draw

*T&C and exclusions apply:

Please read these Terms and Conditions carefully before entering the prize draw. By entering you indicate that you accept these terms and conditions and you agree to be bound by them.

1.Promoters’ Details: Neal’s Yard Remedies is a trading name of Neal’s Yard (Natural Remedies) Limited, 15 Neal’s Yard, Covent Garden, London WC2H 9DP. Registered in England and Wales, company number 01597194. Covent Garden Hotel is the trading name of Covent Garden Hotel [18 Thurloe Place, London, United Kingdom, SW7 2SP] Registered in England and Wales, company number 04648681 (the “Promoters”)

2. Eligibility: This prize draw is open to anyone resident in the UK who is eighteen (18) years of age or older. Employees and immediate family (defined as parents, children, siblings, spouse and life partners) of the Promoters, or its consultants, therapists, franchisees, affiliates, subsidiaries, advertising or promotion agencies are not eligible to enter this prize draw. Delivery address for winners must be on UK mainland.

Dates: The prize draw commences on 28th December 2025 and closed on 28th January 2026 at midnight. 

The Promoters assume no responsibility whatsoever for entries that are not received by the deadline.  Entries which are not submitted in accordance with these terms and conditions will be invalid. The Promoters reserve the right to exclude entrants at any time from participating in the prize draw for any breach of these terms and conditions which may result in the forfeiture of any prize won.

4. How to Participate: 
No purchase necessary. Internet access required to participate.  On our website you will have access to an online form, allowing you to enter your details to be entered into the draw.

Only 1 entry allowed per person. No entries from agents or third parties or entries automatically generated by computer will be accepted. Incomplete or corrupted entries will not be accepted. Entries will only be accepted if they comply with all entry instructions.

5. Receipt of Entries: The Promoters cannot be held responsible for entries not received, delayed, defective, lost, stolen, corrupt or incomplete which are, without limitation, due to any network, computer or software failures of any kind, virus, errors, omissions, deletions, delays in operation or transmission, communications line failures, destruction or unauthorised access to or alteration of, entries submitted online.

6. Use of Data: All details provided by you will be held by the Promoters and used in accordance with these terms and conditions, the Promoters’ Privacy Policy available at https://www.nealsyardremedies.com/pages/privacy-policy and https://www.firmdalehotels.com/privacy-policy 

7. Prize(s): The prize consists of a one night stay in a Deluxe Room at Covent Garden Hotel, including breakfast, a bundle of Neal’s Yard Remedies products worth RRP £500, two Neal’s Yard Remedies Therapy Rooms treatments of the winner’s choice, and a Curzon Annual pass. [The stay must be redeemed on a date before the end of December 2026 and excludes any dates in June and July 2026 and is subject to availability at the discretion of The Covent Garden Hotel.]  The prize or any part of the prize is non-transferable, and no alternative will be offered. The prize excludes any additional costs such as travel and expenses. There is no cash alternative. Product exclusions may apply.

8. The Promoters reserves the right to alter, amend or withdraw the prize without prior notice in the event that unforeseen circumstances make this unavoidable. In the event that the prize or any part thereof becomes unavailable, the Promoters may replace the prize of equal or greater value. There is no cash alternative.

9. If a prize is to be provided to the winner by a Sponsor, the Sponsor (and not the Promoters) is responsible for providing the prize to the winner.

10. Selection of the winner: The winner will be chosen at random from all complete, eligible, properly submitted entries received before the end date of the promotion.

11. Notification: The winner will be notified by email by the Promoters by 4th February 2026 with instructions on how to claim their prize. If a winner cannot be contacted or is unable to accept their prize, the Promoters reserves the right to choose another winner from eligible entries received. The original prize-winner will forfeit the prize.

12. Winner(s) details: Details of the winner, name and country of residence, will be obtainable after 4th February 2026 by writing to the Promoters’ marketing department at the address mentioned above.

13. General: The Promoters reserves the right to amend the prize draw in exceptional circumstances. The Promoters’ decision is final and in the event of a dispute, no correspondence will be entered into.

14. By taking part in this prize draw, entrants agree to be bound by these terms and conditions. The Promoters reserves the right to exclude entrants at any time from participating into the prize draw for any breach of these terms and conditions and may result in the forfeiture of any prize won.

15. The Promoters assume no responsibility for prizes provided by any Sponsor or other third parties.

16. Nothing in these terms and conditions will limit the Promoters’ liability for death or personal injury caused by its negligence or fraud, all other liability, unless such cannot be lawfully limited or excluded, shall be limited to [£400 Covent Garden Hotel] [£55 Curzon Annual Pass] [£700 Neal’s Yard Remedies] GBP. These terms and conditions shall be governed by and construed in accordance with English law.

Black Friday

Black Friday 20% off, exclusions apply. Offer valid on www.nealsyardremedies.com only. Offer does not apply in other stockists. Customer will be given 20% discount at checkout, excluding delivery charges, please see T&Cs. No cash or other alternatives. We reserve the right to withdraw this offer at any time. The discount is available upon purchases of Neal’s Yard Remedies products on www.nealsyardremedies.com only, and not available, for example (but without limitation), upon purchases of Therapies. Exclusion include, and are not limited to Candles, Room sprays, Diffusers, Mother & Baby gift sets, Bundles, Gift vouchers, Therapies and Bundle kits. Offer will not work in conjunction with other discount codes

Spend and Save

Terms & conditions: Customer must spend £89 or more after any discounts applied between 24 Nov to 28 Nov online only to qualify for a £30 voucher. The customer must be opted in to email marketing to receive this offer. The customer will receive their £30 voucher by email in December.

£30 voucher

Terms & conditions: Enter your unique code at the checkout to redeem your £30 off, or show your email in-store. Valid from 8 December 2025 – 31 March 2026. No minimum spend required. One use per order. Excludes delivery charges, no cash or other alternatives. We reserve the right to withdraw this offer at any time. The discount is available upon purchases of Neal’s Yard Remedies products on www.nealsyardremedies.com only, and not available, for example (but without limitation), upon purchases of Therapies, gift vouchers and any currently discounted items.

Welcome Discount 

Can be combined with other promotions, except where other offers are set to exclusive. Only one code per order. 

*T&C and exclusions apply; The welcome code entitles you to 15% off your first order. It can be redeemed online only, no minimum spend required. This voucher excludes previous purchases, gift vouchers and cards, sale items, bundles and kits, new product launches, treatments, therapies, workshops, courses, gift wrapping, diffusers, candles, bath salts, postage and packing and other selected lines. For more information please see our full terms & conditions.

Review Codes

*T&C and exclusions apply: Unless otherwise specified, our discount codes exclude; previous purchases, gift vouchers and cards, treatments, therapies, workshops, courses, gift wrapping, postage and packing. No cash alternatives. Not to be used in conjunction with any other offer or code. Discount will be applied to qualifying products only. We reserve the right to withdraw offers at any time. Offers do not apply in other stockists. For more information please see our full terms & conditions. Only 1 offer to be used at one time.

Discount Codes

*T&C and exclusions apply: Unless otherwise specified, our discount codes exclude; previous purchases, gift vouchers and cards, treatments, therapies, workshops, courses, gift wrapping, sale items, bundles and kits, gifts, postage and packing. Not redeemable on supplements, third parties or new lines launched in the last 6 months. No cash alternatives. Not to be used in conjunction with any other offer or code. Discount will be applied to qualifying products only. We reserve the right to withdraw offers at any time. Offers do not apply in other stockists. For more information please see our full terms & conditions. 

Refer a Friend: Referrer Rewards

  • The referrer is offered either £10 off subject to a £50 minimum spend or 20% off full-priced products for each friend who orders for the first time.
  • Which offer they receive from above is totally random.
  • This offer can be shared for 3 months from the date of acceptance by the referrer.
  • In order for the referral to qualify for the reward the referred friend must be a new customer to Neal's Yard Remedies and over the age of 18 and the referred friend must meet the conditions of their reward.
  • There is no requirement for the referrer to be an existing Neal's Yard Remedies customer.
  • In order to share this offer the referrer must be over the age of 18.
  • Rewards will be cumulative and so if multiple qualifying referrals are made to Neal's Yard Remedies, multiple rewards will be delivered to the referrer, subject to a limit. A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months. A Referrer should not expect their referred friends to be given rewards automatically if they are referring more frequently than 10 friends within any 24 hour period.
  • Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled.
  • The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
  • Rewards will be valid for 3 months from the date earned by the referrer.
  • Referral rewards cannot be combined with other discount codes in a single order.
  • Neal's Yard Remedies reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
  • Neal's Yard Remedies reserves the right to vary any and all elements of this offer at any time without notice.
  • This voucher excludes previous purchases, gift vouchers and cards, treatments, therapies, workshops, courses, gift wrapping, sale items, diffusers, postage and packing. Not to be used in conjunction with any other offer or code. For more information please see our full terms & conditions.
  • Full terms and conditions can be found here 

Referred Friend Rewards

  • The Referred friend is offered either £10 off subject to a £50 minimum spend or 20% off full-priced products for each friend who orders for the first time. 
  • Which offer they receive above is totally random.
  • The reward is valid for 14 days from the point of issue to the referred friend.
  • In order to qualify for the reward the referred friend must be a new customer to Neal's Yard Remedies and over the age of 18.
  • Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
  • The Referred friend reward cannot be claimed by the same person making the referral
  • Referred friend rewards cannot be combined with other discount codes in a single order.
  • There are limits in place on how many and how frequently referrals can be made by any single referrer. Rewards may not be given if those limits are exceeded.
  • This voucher excludes previous purchases, gift vouchers and cards, treatments, therapies, workshops, courses, gift wrapping, sale items, diffusers, postage and packing. Not to be used in conjunction with any other offer or code. For more information please see our full terms & conditions.
  • Full terms and conditions can be found here