Like so many other reviewers I have bought and loved this cream previously, however it is now thinner in consistency and has a rather unpleasant smell. After using it my skin feels tight and not at all moisturised. I am a long time NYR customer and prepared to pay a premium for an effective product that is a pleasure to use. Unfortunately this is not either of those things. I won’t be buying again and will look elsewhere in future.

Lovely smooth texture.  Makes my skin feel moisturised, supple and bouncy without being sticky.  Also smells rather nice.  

First time using this. I was surprised how quickly it was absorbed and how light it felt for a night cream. I started using it as a day cream! Would not buy again. I read the other negative reviews and it sounds like NYR has not done enough to reassure people that the quality/potency hasn’t been affected with the change to the manufacturing process. Can you please respond NYR?

like all the recent reviews I was a previously a big fan of this product. It has totally changed. It is thin and drying and messed up my skin accordingly. Neal’s yard responses to others who have similarly complained have either been none existent, generic or say nothing has changed in the formula. Clearly something has whether it be the quantity or quality of the ingredients. It was a very expensive waste of money. There needs to be an apology and/or repackaging so it is no longer masquerading as the former product. Very disappointed. I will no longer buy NY as I have lost trust. If they admitted the mistake and took action I would not have such criticism

I agree with the other reviewers, the consistency is much thinner and no longer sufficiently moisturises my skin. I first noticed the change last September, have kept buying the cream (as have loyally loved it for so many years it's probably decades) in the hope of a return to normal, but am now giving up and looking elsewhere. So disappointed

How disappointing. Although the ingredients claim to be the same, this product has been changed to a thinner, inferior cream which feels cheap and nasty on the skin. It is no longer 'an intense moisturising treatment'

I have been buying this cream for awhile, I liked the heavy moisture the cream provided without any greasy feel to my skin. When I ran out went I bought a couple of jars and noticed the product was completely different, it was much lighter to the point I had to apply twice as the first application just soaked into my skin and I could feel it was still a bit dry, even after the second application, did not feel anything like the original product. I would say the product is now a very very light moisturising product to be used in a very hot country. It is not however a night cream to be used in London during the cold winter days. Only saving grace I bought them in the sale

BEWARE...I've been buying this cream for many years as a night cream as well as managing a condition on my back with unbelievable results. The original cream solved that problem and I've used it ever since. HOWEVER... I agree with the other reviews where the contents have been "thinned out".and the cream no longer offers the benefits it used to and at the same time the price has increased by by almost £4.00 in a matter of months for an inferior product in comparison to what it was... I've been a loyal fan of Neal's Yard over the year and this cost cutting exercise is a joke! I won't continue to buy this brand any longer due to the negative loyalty to us their customer and will need to let others know with a external Google Review so others won't waste their money. I have also noticed the same automated response to our reviews from Neil's Yard below looks like this...'Thank you for your feedback and we're really sorry to hear of your disappointment with the consistency of our night cream. Please do contact our Customer Care team who will be happy to discuss this with you and offer further product advice.' Lets see if I get the same (Off to start buying from my replacement organic supplier)

I've used this cream for several years now, but when it needed replenishing recently, I read the reviews online and was rather concerned. I optimistically hoped that the negative reviews may have been caused by a 'rogue' batch, so went ahead today and purchased a jar from John Lewis in Cheadle. I'm sad to agree with other reviewers that the consistency has definitely changed for the worse, and now feels rather drying on my skin, instead of the luxurious and soothing consistency it used to have. Am so disappointed, can't understand why Neal's Yard have changed the formula. I won't be buying it again.

This cream was the only one that was perfect on my dry skin, day and night. Now it is noticeably thinner and, to be honest, like any other creams on the market. Why would Neals Yard change a winning formula? Was so disappointed with my annual Christmas present this year - it is not what it was. Please bring back the old texture!