This has to be one worthless product I purchased from Neal's Yard in over 5 years I'm a devoted fan of it. Not only it didn't feel any different after applying it, skin remained dry as it was absorbed immediately with no effect, the pipette never worked properly and the unjustified price of it adds to frustration...Response from NYR on 09.06.20 'Thank you for your feedback. We understand you have already been in contact with us directly.'

I have mature skin and suffer with rosacea. I am disappointed with this serum as my rosacea has flared in the two weeks I have been using this product. It feels like a mask when applied and I cannot really say, to date, that it has enhanced other areas on my face such as my cheeks where my skin is normal. I will persevere in case the adverse reaction is a coincidence and because of the expense...Response from NYR on 04.02.20 'We are sorry to hear of your experience with our serum. Unfortunately it is possible to react to any cosmetic product. Even hypoallergenic products only reduce the potential for allergic reactions, they can’t eliminate it. It is also possible to react to natural organic ingredients and products that you have been using for some time. All our products are developed and manufactured in line with UK and European Cosmetics Safety legislation (The Cosmetic Products (Safety) Regulations 2008 and Directive 76/768/EEC and amendments). This requires all cosmetic products to undergo a safety assessment before they are put onto the market, and our development testing includes human volunteer trials to help assess the potential for negative reactions. Please contact customer care if you have any further concerns regarding this matter on advice@nealsyardremedies.com or call on 01747834634. Thank you.'

Love this serum. I use 3 drops, it glides on and absorbs quickly. Feels lightweight and fab under frankincense hydrating cream. Great under makeup. Sadly it is expensive, but what a treat! Complexion looks brighter and I think a little tighter.

I bought this new serum as my skin gets dehydrated in the winter plus I needed something aimed at sensitive skin. Having used a sample of this product which was kindly sent to me by Neal's Yard Remedies, I took the plunge and bought the full size bottle. It restored my thirsty skin quickly and in combination with drinking more water and using evening primrose oil also from Neal's Yard my skin soon returned to looking and feeling fresh and hydrated. This is a great quality product. I gave it 4 stars rather than 5 because the cost makes it a considered purchase for more people. Even I thought about the cost for a while despite knowing it to be an excellent product. It works well and you only need a couple of drops so should last you a while potentially making it more economical in the long run. However, the cost may be prohibitive for some customers.

Just tried a little cream then serum afterwards on the face and after a few seconds my skin just felt tighter and tighter and burning hot, especially the serum ... now face feels itchy and still feels hot , hope it will calm down soon , I have dry and sensitive skin unfortunately this is not for me, for face not for me,organic cream normally make my skin so tight

Loved it, finally a product without a strong scent that is ok with my eczema prone skin!! Such a shame I can’t afford to use it. High price for a very small amount. The same goes for the moisturiser...Response from NYR on 26.11.19 'Thank you for your feedback. We are sorry the new Sensitive range is proving cost prohibitive. The technology behind this range and the clinical trials involved determine the higher price. Can we suggest you sign up for promotional e-mails and our loyalty scheme, so that you are aware of any offer periods and benefit from accruing and redeeming points against future purchases? We hope this is of help.'

This came as a free sample, it did make my rosacea redness worse but it did work really well. My skin is oily and it kept my skin oil free. It made my skin smooth and foundation on top went on better. I have polycystic ovary syndrome which means i need to shave daily and this made the rough skin smooth. I wish I could afford it as it is way too expensive for my budget but if you can afford it, give it a go, the sensitive moisturiser was good too.

This serum works very well as part of the sensitive skin regime at quickly and effectively reducing redness, irritation & generally improving your skin. This has had a massive positive effect on my self esteem. Well done Neals yard! Finally a well researched & effective range for sensitive skin. In addition, when your skins as sensitive as mine the smell or lack of, is of very little significance!

Didn't cause any irritation but made my skin feel tight, even when used with the sensitive moisturiser...Response from NYR on 05.11.19 'Thank you for your feedback and we're really sorry to hear of your disappointment with our Restore and Smooth Serum. Please do contact our Customer Care team at advice@nealsyardremedies.com if you would like to discuss this further and so that they can suggest an alternative for you.'

It did make my skin feel smoother and was easy to apply but it didn't improve the look of my skin eg: reduced lines *review taken from a consumer product trial*