The Rose facial wash gave me an allergic reaction. It made my skin red and I had a rash too. I stopped using the facial wash immediately and it cleared up within a month. Sadly I was not impressed with customer service either. I feel vindicated and heartened to read other people have also had the same or similar reactions as me, I don’t think this should be a usual occurrence. Somebody needs to look into the production of this facial wash

I have combination oily and sensitive skin (yes - it's super fun). Unfortunately, it just didn't suit my skin. It made my spots worse, at the same time as drying my more sensitive areas out and making them slightly sore and red. It's such pity cause it smells and feels divine. The smell is like turkish delight or those sweet rose pink geraniums. I'm now using it as a bubble bath for when I treat myself to a pedi

Always used this with no problems through the years. Then stopped for a while. Decided to go back to use it but developed immediately burning, redness all over my face. This has happened also with the moisturising lotion that never caused any problems in the past. I used to like the rose range, very disappointing. I have been told that sometimes it depends by the oils batch. I never had a problem with N.Y. but also tried other products that are causing irritation now that never caused it before. I must conclude that N.Y. has changed the way they make some of the skin care products. Some of them who used to be easily absorbed, have become thicker and difficult to apply too. Pity that the ingredients have changed. I advise you to test before you buy in the shop, especially if you have sensitive skin

They sent me the wrong products. I bought the Rose Facial Wash, the one they sent me is Rose Facial Polish. I can't use polish product, it will hurt my skin. So I sent them an email to ask if I can change it. But they didn't answer me although several days had passed

I really wanted this to be ‘the’ facial wash for me.  It had all the right ingredients for my skin, rose oil being good for dry older skin.  It smells beautiful but left my skin so dry.  I tried using different amounts to see if it would make a difference but no.  I have a good half a bottle left.  Very disappointing.

I love the Orange Flower Facial Wash and thought I'd try this one ... I have to say, my skin felt mildly irritated/itchy for the first few days, but this gradually wore off. I like the product, it gives a nice cleanse ... but for me the Orange Flower is No 1.

I am a recent convert to Neal’s Yard. I have combination skin which is getting a little drier as I get older and this ticks every box. I love that I feel clean but not tight when I wash my face but more than anything else I love the scent. I use the whole range but this smells divine and I look forward to washing my face so I can smell like Kew Gardens!

I love this cleanser, incredibly gentle. I have difficult skin and this works a treat, so gentle, and helps clear things up. I always go back to it.

Very content to find this facial wash. Firstly the smell of roses is divine. The consistency of the gel like liquid lavers wonderfully upon the skin. Removes eye make up effortlessly and leaves my skin dewy and fresh!

Ive been using this face wash for nearly two years now and would not change for the world, I have sensitive and active acne, and ive found this face wash to be a multi purpose saviour , its great for the double cleanse method after a long tedious day at work to remove all my makeup and has a heavenly uplifting natural scent to it, I'm a natural red head through and through and during the summer periods I find that this cleanser does not sting or irritate sun burn.