I am a recent convert to Neal’s Yard. I have combination skin which is getting a little drier as I get older and this ticks every box. I love that I feel clean but not tight when I wash my face but more than anything else I love the scent. I use the whole range but this smells divine and I look forward to washing my face so I can smell like Kew Gardens!

The Rose facial wash gave me an allergic reaction. It made my skin red and I had a rash too. I stopped using the facial wash immediately and it cleared up within a month. Sadly I was not impressed with customer service either. I feel vindicated and heartened to read other people have also had the same or similar reactions as me, I don’t think this should be a usual occurrence. Somebody needs to look into the production of this facial wash...Response from NYR on 19.08.20 'We are saddened to learn of your experience. Our Customer Care team will be in touch with you directly very shortly.'

I have combination oily and sensitive skin (yes - it's super fun). Unfortunately, it just didn't suit my skin. It made my spots worse, at the same time as drying my more sensitive areas out and making them slightly sore and red. It's such pity cause it smells and feels divine. The smell is like turkish delight or those sweet rose pink geraniums. I'm now using it as a bubble bath for when I treat myself to a pedi...Response from NYR on 07.07.20 'We are glad to hear you like the smell of our Rose Facial Wash but sorry to hear of how your skin has reacted after using it. If you like some advice please get in touch with our Customer Care team at advice@nealsyardremedies.com and they will be happy to offer you some alternatives that may be more suitable for your skin type. Thank you.'

I love this cleanser, incredibly gentle. I have difficult skin and this works a treat, so gentle, and helps clear things up. I always go back to it.

Very content to find this facial wash. Firstly the smell of roses is divine. The consistency of the gel like liquid lavers wonderfully upon the skin. Removes eye make up effortlessly and leaves my skin dewy and fresh!

Ive been using this face wash for nearly two years now and would not change for the world, I have sensitive and active acne, and ive found this face wash to be a multi purpose saviour , its great for the double cleanse method after a long tedious day at work to remove all my makeup and has a heavenly uplifting natural scent to it, I'm a natural red head through and through and during the summer periods I find that this cleanser does not sting or irritate sun burn.

The scent is a little on the soapy side for me, that’s the reason for docking a star. Perfect daily cleanser that does the job while giving you the benefits of rose. Love the pump bottle, perfect for use in the shower in the shower.

I have been using this face wash for 2 years now. My skin has really improved, I no longer have blackheads and my skin is clearer. I always get compliments on my skin. I highly recommend with the toner and moisturiser.

My skin is very sensitive, easily irritated & prone to eczema and allergies. Normally I would not consider a wash, but brought a face care set with a selection of small sizes which included the Rose Wash - and have been amazed. Love it. Leaves my skin feeling cleansed and soothed. No tightness or irritation. Neal's Yard -Please never change this formulation. Highly recommend. Definitely worth trying the small sizes to establish what works for you.

Always used this with no problems through the years. Then stopped for a while. Decided to go back to use it but developed immediately burning, redness all over my face. This has happened also with the moisturising lotion that never caused any problems in the past. I used to like the rose range, very disappointing. I have been told that sometimes it depends by the oils batch. I never had a problem with N.Y. but also tried other products that are causing irritation now that never caused it before. I must conclude that N.Y. has changed the way they make some of the skin care products. Some of them who used to be easily absorbed, have become thicker and difficult to apply too. Pity that the ingredients have changed. I advise you to test before you buy in the shop, especially if you have sensitive skin...Response NYR on 07.03.19 'We’re really sorry to hear of your experience with our facial wash. Please do not hesitate to contact us at advice@nealsyardremedies.com so that we can discuss this with you or call us on 01747 834634. Thank you.'