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Anti-slavery and human trafficking statement for year ending 31 March 2017

We opened our first shop in Covent Garden, London, over 35 years ago. From the start, we've been committed to providing a satisfying, safe and supportive work place for all and to ensuring fair and respectful relations with suppliers.

'Slavery, servitude and forced or compulsory labour', as government guidelines say, is 'a crime resulting in an abhorrent abuse of human rights'.

We're committed to preventing acts of modern slavery and human trafficking within our business and supply chain, and impose the same high standards on our suppliers.

Our policies

As part of our commitment to combating modern slavery, we have in place the following policies:

  • Anti-Bribery and Corruption Policy
  • Anti-Slavery Policy
  • Social Responsibility Policy
  • Sustainable Sourcing Policy
  • Whistleblowing Policy

We ensure our suppliers are aware of our policies and we enforce a strict code of compliance, including a zero-tolerance policy on slavery and human trafficking. If suppliers fail to comply with our policies we will act on best practice guidance, requiring our supplier to immediately begin remedial action, or exiting the supplier relationship.

Combating slavery in our supply chain

Although we don't operate in countries regarded as having a high risk of slavery, our supply chain is global and we acknowledge our indirect responsibility towards those involved.

What we can - and do - do is to include requirements on ethical treatment of employees in our supplier contracts. The revised contract was sent to our top 20 suppliers (in raw material category, by value) during 2016, and has now been implemented in our standard terms of business, used for all new raw material suppliers.

Throughout our raw materials supply chain, we require compliance with our Supplier Service Level Agreement, which asks suppliers to update us on their environmental and ethical policies and progress. We seek to buy all goods (from both packaging to raw materials and appliances) from suppliers with a proactive approach to protecting the environment and fair trade practices.

We visit suppliers of some raw materials to check performance and monitor compliance with the Service Level Agreement and other policies.

Our supply chain procedures are designed to:

  • Establish and assess areas of potential risk in our business and supply chains
  • Monitor potential risk areas in our business and supply chains
  • Reduce the risk of slavery and human trafficking occurring in our business and supply chains
  • Provide protection for whistle blowers

Human rights

'We agree with the government's definition that 'Human rights are rights and freedoms that belong to all individuals regardless of their nationality and citizenship'.

As an ethical and organic health and beauty company, respecting human rights throughout our business is at the heart of our company ethos. We aim to build strong, respectful, long-term relationships with our suppliers, resulting in a robust and resilient supply chain.

We support the Universal Declaration of Human Rights and are signatories to the United Nations Global Compact. We support the Ten Principles of the Global Compact in the areas of Human Rights, Labour, Environment and Anti-Corruption.

To reduce human rights risks in the rest of our supply chain, we've joined the Supplier Ethical Data Exchange, which aims to improve ethical and responsible practices in global supply chains. Its core principle is avoiding unfair or unsafe labour practices, including slavery and human trafficking.


Our certifications ensure our supply chain complies with the UN Convention for Human Rights and the core standards of the International Labour Organisation. This means that for all certified organic or fair trade purchasing:

  • Employees have the right to associate, organise and negotiate terms
  • There is no forced or involuntary labour or child labour, or that the labour does not interfere with their education
  • Employees are paid a fair wage

Fair trade is about better prices, decent working conditions and fair terms of trade for farmers and workers that include reliable and long-term commitments to purchasing. We use three fair trade certifications, across our ingredient supply chain: Fairtrade Foundation applies to ingredients from developing countries, FairWild applies to wild harvested and Fair for Life, which apply to any natural ingredient.

We're proud to be the first British health and beauty brand to be certified both For Life (for social responsibility) and Fair for Life (for social and labour impacts) by the Institute for Marketecology.

Looking forward

Following our review of our actions to prevent slavery or human trafficking in our business or supply chains, we'll take the following further steps to tackle slavery and human trafficking during2017/18:

  • Review our policies, processes, and planning based on a risk mitigation approach
  • Continue the roll out of supplier contracts and service level agreements
  • Provide training to our procurement function and other areas of the business as appropriate