Organic Defence Hand Spray 50ml

Thank you for reaching out. I just opened my jar of age defying cream yesterday, 08/28 as I had just emptied my Lift Cream. I was applying it and first noticed the smell was very different and has a kind of “rancid” smell, like that of an oil that is too old, expired it’s shelf life. Then I noticed that it wasn’t the lift cream that I thought that I had reordered. So, I am a little put off because the lift cream did seem to work well for helping with the skin sag on my neck. The batch that I received is 2101131. If the product is suppose to smell like this but works better or as well as the lift cream, I’ll give it a go.
Thank you for the hand rub, I’ll be taking it with me on a trip soon. Perfect travel size.

Please bring back the refill....

Love this spray but small, need refills please bring back.

I love this as it doesn’t dry or irritate my hands and has a lovely relaxing scent but on coming back to your site to re-order I was dismayed that you no longer have the refill bottles available. As others have requested, please bring these back as they’re better value and obviously much better for the planet.

I love this. It’s so handy to put in my bag or pocket. I’m disappointed that the refill isn’t available. Please bring it back.

As multiple people have said please bring back the refill. For healthcare workers like me but also for the sake of the eco friendly brand you claim to be! Price has gone up, quantity down and no refill option make loyal customers feel taken advantage of

Please bring back the refill i work in the hospital & the hospital sanitiser dries my hands . PLEASE BRING BACK THE REFILL

I love this product. I feel very sorry that the company is not listening to us. Claims to be planet friendly but it got rid off the glass refill option and only sells small plastic bottles of the product. Looking at reviews below all asking for the refill to be brought back. Please listen and care more. Thank you.

I love the product because it doesn't irritate my skin and dry it out but This small bottle is overpriced - Please please bring back the 200ml top up bottles. It is wasteful to sell small refill bottles - surely against your ethical ethos!!.

Love this product but missing the refill bottle that was helpful to have and better for the planet.

I have been using the refills for my work for years and now they’ve gone. Please bring them back 🙏🏻

Love this product
Does not leave your hands feeling like there is residue left behind after using and not sticky .
When I spray at work people always say … ooh lovely what’s that smell , its a relaxing smell
I will repurchase and have recommended

Please bring back refill bottles

Please, please bring back the refill bottles. Your Natural Defence Hand Cleanser is an excellent product and it is used daily. It is so frustrating not to be able to refill the smaller bottles. Your company was always ‘ahead of the game’ with your environmental approach to refills and I was so disappointed when I was informed that this product had been discontinued. Please reconsider your decision to discontinue the refill.

Absolutely love this.

Please bring back the 200ml refill!! I love this product and as a dog walker and user of public transport, use it all year round. I visited the York shop at the weekend and they said they are constantly asked for it. With your company ethics, surely generating excess plastic waste goes against the grain! Please reconsider restocking it.

I'd like to add to the requests for the refill size coming back. I also give this as gifts to family and colleagues, and as someone with an immune disorder, value the sanitisation long after the worst of Covid. My husband and I use it year-round, and it helps me travel much more safely especially in the colder months. I'm also sensitive to irritation from less natural sprays. Love this, please bring back the refill size!

I really love this product and I have purchased it for some of my friends as gifts in the past . I cannot believe that the refill bottle is no longer available - please bring this back as the small plastic bottles last no length of time. The 200ml bottle is much more economical and environmentally friendly.

having enjoyed the beautiful fragrance & reliable efficacy of NY Natural Defence Hand Cleanser for many years, especially throughout the covid19 pandemic, I am dismayed that the 200ml refill bottle seems unavailable for a long time now.
while the small spray bottles are nice to have to hand in a pocket, bag, car, just about anywhere, environmental awareness, mitigation of plastic use is very much compromised by the absence of a larger refill option:
please offer it as part of your lovely product assortment again.

I always purchase this product for my job as a nurse. It's kind to my hands and my patients often comment how lovely it smells.

I absolutely love this product but would like to purchase it in the large refill bottle as I get through a great deal of it and it is imported to me to be as environmentally friendly as I can be. Please bring it back.

I’m really disappointed that the 200ml refill has been withdrawn. I keep four bottles of this hand sanitiser on the go around the house, and I’ve always topped them up from the refill. Now the only option is a new small bottle at £7 each time, which costs far more and creates more plastic waste. That doesn’t fit with Neal’s Yard’s own message about refills and sustainability. I love the product itself, so please bring the refill back.

Definitley need the refill bottle as I won't buy lots of small replacement bottles as it's not environmentally friendly. If there isn't going to be one anymore I will look elsewhere for an alternative

This is a great product, but why have you stopped the refill???? - we have six bottles on the go in our household, and need to keep topping them up. I don't want to have to waste so many bottles for no reason.

I absolutely love Neal’s Yard Natural Defence Hand Rub and have been using it since lockdown. So many of my friends and family have started using it too, simply because they loved the smell of it when they were with me! Unlike other hand sanitisers, it doesn’t dry out my hands, which is a huge plus.That’s why I’m truly dismayed that the refill bottle has been discontinued.

I contacted customer service and was told: “We are streamlining our collections to focus on our most loved and effective formulations, ones that deliver the greatest benefit to your skin and your wellbeing. This also allows us to reduce production and storage which impact our carbon footprint.”
But surely, Neal’s Yard, selling only 40ml plastic bottles rather than offering a refill option directly contradicts this reasoning? Refills reduce packaging waste, use less plastic and surely make more sense environmentally than encouraging customers to buy multiple small bottles. I love your product, but I’m genuinely disappointed by this decision, especially when sustainability is such an important part of your brand’s identity. Please listen to your loyal customers and bring back the refill. You know it’s wrong, Neal’s Yard. Bring back the refill!

you have to be pretty sparing with this which feels kind of lame considering it’s sensible to have clean hands… fairly often? i get that it’s a premium product but you don’t get much for the money so it just isn’t for me

Lovely fragrance and excellent product.

Such a lovely product and doesn’t bring on eczema/dermatitis like regular alcohol gel. Please do bring back the refill.