I bought this a the same time as the baby massage oil (which smells divine) but upon using this cream, there is no scent whatsoever. I contacted the customer services and was told it was supposed to smell like that. It should be sold as ‘unfragranced’ if that is the case. I am very disappointed as I bought it for the lavender fragrance to use on baby before bed time...Response from NYR on 16.01.19 'We’re very sorry to hear that you are disappointed in the Baby Lotion. If you wish to return the product please contact our Customer Care team on 01747 834634 or at advice@nealsyardremedies.com and they will be able to advise you further.'

I've written a review about this before. I've been using this cream now for the last 18 months and my skin has been transformed. I no longer suffer with dry itchy skin. I'm not a fan of the bottle so i use the pump top from my old starflower cleanser bottle which fits perfectly. When I get to the bottom of the bottle I put the screw top back on and stand it upside down and then manage to get every last drop out. Amazing cream, it last ages too and I use it all over. I've used so many different body lotions but this suits me way better than anything else.

So far no issues with the lotion, but the cream is almost impossible to get out of the bottle, the bottle is so stiff. You pay for 200ml but there is no way you would get that amount out. Would definitely put me off buying it again...Response from NYR on 09.02.17 'Thank you for your feedback and sorry to hear of the problems you have getting the lotion out of the bottle. Please do contact us to discuss this further and we can investigate. Our email address is: advice@nealsyardremedies.com'

I have a faith in Neals Yard products so I bought this lotion for my baby girl who has got dry skin on face and legs.No matter how many times I apply it ,her skin has absolutely no sign of improvement. I tried using it on my skin as well, and found it does nothing but dry out the skin. Avoid!..Response from NYR on 08.12.16 'Hello we are sorry to hear that the Baby body lotion has not been helpful for your baby girl and would like to be able to discuss this further with you so please contact us either on 01747834634 or email us on advice@nealsyardremedies.com'

I find this cream amazing for myself. I have dry sensitive skin and this cream helps so much, haven't noticed any difference to the old formula. The smell is amazing too and extremely economical.

The new description doesn't mention the decrease in Calendula however, and addition of other substances such as C14-22 Alcohols! The new formula no longer has the same amazing effect on my toddler's skin. No matter how many times I apply the cream it still looks dry and worst of all her eczema came back. It was such a great product before the improvement!...Response from NYR on 04.07.2016 'We are really sorry you’re disappointed with our new formulation, please contact our Customer Services team at advice@nealsyardremedies.com'.