Help Centre

To shop with us, you’ll need a valid email address. Simply visit our sign up page to register.

We’d love to keep in touch with news on exclusive offers, new products and all the latest news from Neal’s Yard. You can choose to receive our notifications when you register for an account.

If you are already registered and wish to receive these emails, you can update your preferences by selecting the ‘email preferences’ option in your account.

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.

We take your security very seriously, so you can rest assured that shopping with us is safe and secure.

We’re fully compliant with GDPR and the Data Protection Act.

For further information, please visit our Privacy Policy page.

Don’t worry – it happens to all of us! Just visit the log-in page and select ‘forgotten your password’, enter your registered email address and we’ll send you instructions on how to reset your password.

We’d love to stay in touch, but we respect your privacy. If you no longer want to hear from us with offers and promotions, please use the ‘unsubscribe’ option in the footer of the email. Please note, it may take a few days for these changes to take effect.

Please contact our Customer Service team. You can reach our team by visiting the ‘Still need help’ section below.

From time to time, products might be unavailable due to high demand or for reasons such as ingredient availability. We’ll always do our best to bring the item back to stock as soon as possible.

It’s easy to place an order with us. Log-in to your account to begin browsing our range.

Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.

Yes, click on the ‘My Basket’ icon at the top of the page, and you’ll be able to see what’s in your basket.

You can use the + button to add additional items to your basket, or the – button if you’ve selected too many. If you want to remove an item completely, just click the x button.

We don’t offer a telephone order service, but our Customer Service team are happy to help guide you through placing your order on our website.

You can reach our team by visiting the ‘still need help?’ section below.

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.

We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

We may ship items separately in the event of one or more of the items being delayed.

Your account makes it easy to keep track of all your orders.

Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.

We’ll also send you a dispatch email as soon as your order is on the way.

Your account will show any previous orders you’ve placed.

Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

If you can’t find the information that you need, click on ‘Message’ below to contact our Customer Service team.

We’re sorry to hear you want to cancel.

If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team via the 'Still need help?' section (below).

If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked.

If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

You can visit our Returns Policy to help you get the order back to us instead.

Once you’ve placed your order we cannot make any changes to it.

If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.

Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

If you’ve ordered the wrong item, you can cancel the item by going to your account.

You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

If you can’t cancel as your order has already been processed, we’ll happily refund or exchange the item for you. Find out more by heading to our Returns Policy.

Returns Policy. If you still need help, you can get in touch with our Customer Services team by clicking ‘still need help?’ below.

In the unlikely event that our products fail to meet our high standards, please contact us to tell us more via the ‘still need help?’ section (below).

To help us assist you quickly, it’d really help if you could have the following information to hand before you contact us. Don’t worry if you can’t though, we can help once you get in touch.

1. Order number

2. Product name

3. Details of the fault

4. Images that support the fault, if applicable

As soon as we’ve looked into your enquiry, we’ll let you know what we’re doing to help by sending you an email.

We’re sorry to hear you’ve received the wrong item. Please send us a message via the ‘still need help?’ section below.

We’ll need to know the following information so that we can put things right for you:

1. Order number

2. Incorrect item received

3. The correct item ordered

As soon as we’ve looked into your enquiry, we’ll let you know what we’re doing to help by sending you an email.

In the unlikely event that our products fail to meet our high standards, please contact us to tell us more via the ‘still need help?’ section (below).

Please don’t throw the item away, as we may need to ask for pictures of the damage to ensure we can prevent it happening again.

As soon as we’ve looked into your enquiry, we’ll let you know what we’re doing to help by sending you an email.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of your order.

Because of this, it is possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing is item is not listed, you’ll need to allow a little longer for it to be delivered.

If the item has been sent, then please send a message through the ‘still need help?’ section below and one of our team will be happy to help.

We have recently refreshed our website, which means we are temporarily unable to accept gift cards as payment online. Gift cards can still be used in our stores.

Yes. You can contact our Customer Service team for a VAT receipt by visiting the ‘Still need help’ section below.

Yes. You can contact our Customer Service team for a VAT receipt by visiting the ‘Still need help’ section below.

For all orders made through a consultant, for example at a party or an event, you need to contact your consultant who will be able to help you.

If you are a consultant and placed an order you need to contact the Consultant Team directly on 01747 834 644 or enquiries.uk@nyrorganic.com

For all purchases made from a 3rd party you need to contact the seller directly for any queries you have. Unfortunately, we are not able to accept returns of products purchased from a 3rd part

We accept debit and credit card, and PayPal.

You can select your preferred payment method at checkout. Just to let you know, for your safety and security, along with your card issuer, we will ask you to complete validation and authorisation checks during the checkout process.

If you’re seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' section (below).

Once you place an order, the payment will show in your account as pending until we send the products to you.

The pending transaction is telling you that the payment is authorised to be taken.

If you want to add new payment details then you’ll need to do this at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite beauty products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

Once you’ve found all the items that you want then click ‘My Basket’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.

Add your discount code into this box and click ‘Add’ to apply the discount.

If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).

We’ll send you an email as soon as your order is on the way.

For tracked orders, you can use the tracking link provided in your email, or in your account to check on your order.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or taken to a local depot.

Our Delivery Information page can give you more information and timescales.

If you do need to report your order as lost then please contact our Customer Services team via the ‘still need help?” section below.

All our delivery options can be found on our Delivery Information page.

Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.

Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

This card is from the courier and lets you know where your parcel is and how you can collect it.

Please refer to our returns policy page for more information.

If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).

We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.

You’ll need to tell them the reason for the return so they can choose the best option for you.

Please refer to our returns policy page for more information.

We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.

All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.

To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).

They’ll send you all the information you need, but you can also refer to our returns policy page for more information.

As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via the 'Still need help?' section (below).

Please refer to our Terms and Conditions page.

If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the 'Still need help?' section (below) so we can fix this for you.

Please refer to our Privacy Policy page.

You have the right to ask about what personal data we hold about you.

To make this request you can message us via the 'Still need help?' section (below)

Up to 30% discount on selected Neal’s Yard Remedies purchases available in-store and online at www.nealsyardremedies.com valid 16th November until 30th November 2020 inclusive. Offer not accepted by NYR Organic home consultants or apply in other stockists. Excludes diffusers, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. Essential oils, aromatherapy blends and Christmas lines are excluded from the sale online atwww.nealsyardremedies.com. No cash or other alternatives. Not to be used in conjunction with any other offer or discount. Standard purchase terms and conditions apply. We reserve the right to withdraw or amend this offer at any time.

Yes absolutely. Gift cards, gift certificates and e‐ vouchers can be redeemed for a therapy or treatment at most of our stores. There are a few exceptions to this with regards to some of our franchise stores who are unable to accept gift cards.

Gift cards and vouchers have a cash value, which cannot be replaced if they’re lost.

Unfortunately, once a gift card has expired, we are not able to re‐activate it.

20% discount on selected Neal’s Yard Remedies purchases available in-store and online at www.nealsyardremedies.com valid 4th November until 16th November 2020 inclusive. Simply provide your code prior to confirming your purchase. One use per customer. Offer not accepted by NYR Organic home consultants or apply in other stockists. Excludes diffusers, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. Essential oils and aromatherapy blends are excluded from the sale online at www.nealsyardremedies.com. No cash or other alternatives. Not to be used in conjunction with any other offer or discount. Standard purchase terms and conditions apply. We reserve the right to withdraw or amend this offer at any time.

Can't be combined with other promotions.

20% off Neal's Yard Remedies products applies in participating stores on the day of course only, on presentation of a valid discount card. One use per customer. Excludes sales of Gift Vouchers, Therapies and Courses. Not to be used in conjunction with any other offer. No cash or other alternatives.

Can be combined with any promotion

30% off selected products applies online at www.nealsyardremedies.com prior to the Course Date. Simply enter the code given at the checkout. One use per customer. Offer does not apply in other stockists. No cash or other alternatives. We reserve the right to withdraw this offer at any time.

Can be combined with any promotion

Free Remedies to Roll Collection when you purchase part 1, part 2 and part 3 of the Online Introduction to Aromatherapy workshops. Offer available when purchasing all 3 parts together. New workshop purchases only. Offer subject to availability while stocks last for a limited time only. Add product to basket and code at checkout for free gift. Minimum spend of £105 applies. No cash or other alternative or exchanges will be given. Not to be used in conjunction with any other offer or discount. Neal’s Yard Remedies reserves the right to withdraw this offer at any time without notice. If 1 or more workshops or replacement workshops (as the case may be) are cancelled or declined by you for whatever reason, the offer will no longer apply and you may be required to return the free gift (which must be unused and unopened) or otherwise will be charged for the full value accordingly. Workshop and standard terms and conditions apply see Online courses for details

Can be combined with any promotion

Free Bee Lovely Collection when purchasing all 3 parts ‘Recipes for Natural Beauty – Face/Body/Hair Workshops’ together. New workshop purchases only. Offer subject to availability while stocks last for a limited time only. Minimum spend of £105 applies. No cash or other alternative or exchanges will be given. Not to be used in conjunction with any other offer or discount.Add product to basket and code at checkout for free gift. Neal’s Yard Remedies reserves the right to withdraw this offer at any time without notice. If 1 or more workshops or replacement workshops (as the case may be) are cancelled or declined by you for whatever reason, the offer will no longer apply and you may be required to return the free gift (which must be unused and unopened) or otherwise will be charged for the full value accordingly. Workshop and standard terms and conditions apply see Online courses for details

Can be combined with any promotion

*T&C and exclusions apply; The welcome code entitles you to 10% off your first order. It can be redeemed online only, no minimum spend required. This voucher excludes previous purchases, gift vouchers and cards, treatments, therapies, workshops, courses, gift wrapping, sale items, postage and packing. For more information please see our full terms & conditions.

Can be combined with any promotion

*T&C and exclusions apply; The birthday code entitles you to £5 off any one time purchase, and can be redeemed in-store or online, no minimum spend required. This voucher excludes previous purchases, gift vouchers and cards, treatments, therapies, workshops, courses, gift wrapping, sale items and postage and packing For a limited time only, will expire 7 days from the date of your birthday. No cash or other alternatives or exchanges will be given.

Can be combined with any promotion

Due to the current Covid-19 situation we have temporarily increased our Blue Light Partnership offer from 10% to 25% until further notice. This temporary offer entitles blue light card holders to receive 25% off when ordering online at www.nealsyardremedies.com or by phone on 01747 834698. Not available in any other stockists. Simply enter the code given, prior to confirming your order at the checkout or over the phone. Offer subject to stock availability and to be used on new purchases only. Excludes previous purchases, sales of bespoke gifts, gift vouchers & cards, e-mail gift cards, therapies, prescriptions and delivery. No cash or other alternatives. Not to be used in conjunction with any other discount or offer. We reserve the right to amend or withdraw this offer at any time. Please note, this temporary increase may be subject to change at any time, please refer to our website to ensure you are aware of the current terms which apply. All other terms and conditions apply.

Can't be combined with promotions of the same class, excluding free-defence-spray-with-£40-ND-spend

10% discount on selected new Neal’s Yard Remedies purchases available online at www.nealsyardremedies.com. Offer valid from 9 July 2020 until 31 January 2021 inclusive and while stocks last. Simply provide your code prior to confirming your order. One use per customer. Offer does not apply in other stockists. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer. The offer code is not accepted by NYR Organic home consultants or in other stockists. We reserve the right to withdraw this offer at any time. 

Can't be combined with promotions of the same class, excluding free-defence-spray-with-£40-ND-spend

10% discount on selected new Neal’s Yard Remedies purchases available online at www.nealsyardremedies.com. Offer valid from 9 July 2020 until 31 January 2021 inclusive and while stocks last. Simply provide your code prior to confirming your order. One use per customer. Offer does not apply in other stockists. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer. The offer code is not accepted by NYR Organic home consultants or in other stockists. We reserve the right to withdraw this offer at any time. 

5% discount on selected new Neal’s Yard Remedies purchases available online at www.nealsyardremedies.com. Offer valid from 9 July 2020 until 31 January 2021 inclusive and while stocks last. Simply provide your code prior to confirming your order. One use per customer. Offer does not apply in other stockists. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer. The offer code is not accepted by NYR Organic home consultants or in other stockists. We reserve the right to withdraw this offer at any time. 

Can be combined with any promotion

£20 off when you spend £100 or more in one single transaction. Offer starts exclusively online at nealsyardremedies.com or when ordering by phone on 01747 834 698 (between 9-5:00 Mon-Fri and 9-4:30 Sat) from 9am 4 August 2020 until 11 January 2021 inclusive. Simply provide your code prior to confirming your purchase. One use per customer. Excludes previous purchases or sales of gift vouchers and cards, therapies, gift cards, workshops, courses and the Neal’s Yard Remedies Diploma course, postage and packing. Offer does not apply in other stockists. No cash or other alternatives. Not to be used in conjunction with any other offer. Neal’s Yard Remedies reserves the right to withdraw this offer at any time. Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider.

Can't be combined with promotions of the same class, excluding hand-sanitiser-offer-2020,buy-5-for-20pounds,clearance-50-%-off

Free gift is available in-store only. Find details of your local store at nealsyardremedies.com/store-finder. Offers valid from 17 October2020 until 17 January 2021. Free gift offer entitles the reader to a free Aromatic Shower Gel (200ml) worth £14, only available in all Neal’s Yard Remedies stores (including franchise) on presentation of the original offer (photocopies not accepted). No purchase necessary. No alternatives, product or size can be chosen. 15% discount available online at nealsyardremedies.com and in Neal’s Yard Remedies stores. Provide or enter a discount code prior to confirming your transaction. Offers do not apply in other stockists, are subject to availability and cannot be used in conjunction with any other offer or discount. Can be used in conjunction with your feel good loyalty card in store only. No cash or other alternatives will be given. One offer per person per household only. Excludes previous purchases, sale items, Christmas gift sets, gift wrapping, gift vouchers and cards, therapies, courses, Neal’s Yard Remedies diploma course, workshops, prescriptions and postage and packaging. Neal’s Yard Remedies reserve the right to withdraw these offers at any time. Prices correct at time of publication. Neal’s Yard Remedies is a trading name of Neal’s Yard (Natural Remedies) Limited. Registered Office: Peacemarsh, Gillingham, Dorset SP8 4EU. Registered in England No: 01597194.

Can be combined with any promotion but mutually exclusive FRIENDNYR,WRBB-promo-£10-off-£40,aromatherapy-kit-special-offer-price,beauty-x-sunday-times,blue-light-gwp-2020,blue-light-special-25,directors-promotion,good-hk-20percent-2020,grazia-10-off-40,pr-samples-50%-off,soil-association-20off,staff-discount-2020,staff-free-shipping,student-discount,style-bounceback-2019,tatler-save-20pounds-2020, Clearance

Offers valid from 17 October 2020 until 17 January 2020. Free gift offer entitles the reader to a free Aromatic Shower Gel (200ml) worth £14, only available in all Neal’s Yard Remedies stores (including franchise) on presentation of the original offer (photocopies not accepted). No purchase necessary. No alternatives, product or size can be chosen. 15% discount available online at www.nealsyardremedies.com and in Neal’s Yard Remedies stores. Provide or enter a discount code prior to confirming your transaction. Offers do not apply in other stockists, are subject to availability and cannot be used in conjunction with any other offer or discount. Can be used in conjunction with your feel good loyalty card in store only. No cash or other alternatives will be given. One offer per person per household only. Excludes previous purchases, sale items, Christmas gift sets, gift wrapping, gift vouchers & cards, therapies, courses, Neal’s Yard Remedies diploma course, workshops, prescriptions and postage and packaging. Neal’s Yard Remedies reserve the right to withdraw these offers at any time. Prices correct at time of publication. Neal’s Yard Remedies is a trading name of Neal’s Yard (Natural Remedies) Limited. Registered Office: Peacemarsh, Gillingham, Dorset SP8 4EU. Registered in England No: 01597194.

15% discount on selected new Neal’s Yard Remedies purchases available in-store, by phone 01747 834698, online at www.nealsyardremedies.com or Official Neal’s Yard Remedies App, valid 5th October until 7th December 2020 inclusive. Simply provide your code prior to confirming your purchase. One use per customer. Offer not accepted by NYR Organic home consultants or apply in other stockists. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer or discount. Standard purchase terms and conditions apply. We reserve the right to withdraw or amend this offer at any time. Calls from UK landlines will be charged at the standard rate, but calls from mobiles may be higher. Check with your network provider. Our mail order is open 9am – 5pm weekdays, 9am – 4.30pm on Saturdays

Purchase 5 Natural Defence Hand Rub (PLU 1045) in one single transaction and save £8.75. Offer starts online at nealsyardremedies.com or when ordering by phone on 01747 834 698 (between 9-5:00 Mon-Fri and 9-4:30 Sat) from Tuesday 19 May while stocks last. Excludes previous purchases. Offer does not apply in other stockists. No cash or other alternatives. Not to be used in conjunction with any other offer. Neal’s Yard Remedies reserves the right to withdraw this offer at any time. Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider. Discount will be applied to qualifying items automatically at the checkout.

£10 off when you spend £10 with your unique offer code. Redeem online at www.nealsyardremedies.com and when ordering by phone on 01747 834698 (between 9-5:00 Mon-Fri and 9-4:30 Sat) for full or part payment of products. Calls cost 10p per minute plus your phone company’s access charge. The offer code is not accepted by NYR Organic home consultants or in other stockists. Offer code cannot be redeemed for gift vouchers or Gift Cards, delivery, treatments, therapies, workshops/courses, postage and packing or gift wrap. Offer code is valid for 12 months from 1 July 2020. Neal’s Yard Remedies will not refund any balance remaining after the expiry of 12 months, and the code will be invalidated. Offer code cannot be returned or refunded, exchanged for cash, or used to buy any other offer code or Gift Card. No change will be given. All product returns will be processed in accordance with our Returns Notice. Any refunds for returned items that were purchased with an offer code will be refunded to an e-voucher were applicable. This does not affect your statutory rights. Neal’s Yard Remedies reserves the right to refuse to accept an offer code which appears incorrect, duplicated or which otherwise is suspected to be affected by fraud. Neal’s Yard Remedies reserves the right to amend these terms and conditions from time to time

Refill offer applies in participating Neal’s Yard Remedies stores only when refilling products labelled as Geranium & Orange Handwash 200ml (product number 0185) and Bee Lovely Bath & Shower Gel 295ml product number 2404) only. £2 per bottle saving cost based on savings made from equivalent products at full price, before any other offers or discounts. Refill trial and offer subject to refill availability for a limited time only. Participating refill stores: Covent Garden, Gillingham Peacemarsh(Dorset), Marylebone, St Pancras Station, Islington, Oxford, Bristol, Salisbury, Manchester and Glasgow. Bottles to be refilled must be original, empty, clean and dry with original label intact. Excludes any other product or container. Offer does not apply in other stockists. No cash or other alternatives. Neal’s Yard Remedies reserves the right to reject refills in its sole discretion and amend or withdraw this offer at any time. Offer will be applied to qualifying items automatically at the checkout. Please ask in-store for further details.

Unfortunately, in some cases using organic ingredients does not eliminate the possibility of an individual skin reaction. Please contact our Customer Service team, who will be able to assist you with any concern you may have. If you feel you require immediate medical attention, please contact your health care practitioner. You can contact our team by visiting the ‘Still need help’ section below.

Some of our products do contain animal derived ingredients. All these ingredients are produced without causing any harm to the animals however they would not be suitable for vegans. If you are unsure or for further details please contact the Product Advice Team on 01747 834 634 or advice@nealsyardremedies.com

We endeavour to use organic ingredients wherever possible. We have worked closely with the Soil Association since 1991 using certified organic ingredients and in 2002 developed standards for the first certified organic skin care range. As of 2017 our new cosmetic products will also be certified to a new global organic standard under COSMOS which is the new COSMetic Organic Standard.

You can identify the two types of certified organic ingredients on the product ingredients listed as follows:

1. Organic Ingredient: Directly produced from an organically grown plant source ‐ marked with a single asterisk

2. *Organic Origin: Comes from an organic source but has been processed to produce a different final ingredient ‐ marked with a double asterisk **

Not all ingredients we use can be Soil Association certified organic because some of these such as water, clay, salt and minerals, although pure and natural, cannot be classed organic because they are not grown from soil. For further details or clarification please contact Product Advice on 01747 834 634 or advice@nealsyardremedies.com

We would recommend visiting one of our stores where you can try out the 'testers' and take samples home with you. We always recommend doing a patch test if you are using a skincare product for the first time and are concerned you may be sensitive or have allergies.

We're constantly reviewing our product range and sometimes decide to discontinue a few of our products. Maintaining our entire current product range as well as creating innovative new ones is unfortunately not sustainable. We apologise for the inconvenience this may cause you however it does allow us to offer a mix of exciting new products, customer favourites and even some heritage products that have been with us from the beginning. Please contact our Product Advice team on 01747 834 634 or visit us in‐store if your favourite product has been discontinued and you need a new recommendation.

Please visit your nearest store to ask about the Practitioner Discount Scheme.

Currently, you can only use your PDS card in‐store.

Please contact our Product Advice team on 01747 834 698 or advice@nealsyardremedies.com and we can organise a replacement to be sent to you.

Your PDS card is valid for 2 years. To renew it you need to complete the renewal application form and either email or post it to us along with your current professional insurance certificate.

Unfortunately, you cannot earn loyalty points on purchases made with a PDS discount as you are already receiving a special discount on your products.

Please contact our Product Advice team on 01747 834 698 or advice@nealsyardremedies.com