Help Centre

Following the UK leaving the EU from January 1st 2021, Neal's Yard Remedies would like to reassure all our customers that there will be no change to your shopping experience.

Neal's Yard Remedies is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.

As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.

From the 31 December 2020 we will be temporarily unable to ship to countries within EU while we make some updates following the UK departure from the EU. We are working on a solution and hope to be able to ship to you as soon as possible.

We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.

Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.

All products will continue to be shipped from the UK.

For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no additional cost to you.

There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.

No, all returns from European countries will go back to our distribution centre located within the EU.

To shop with us, you’ll need a valid email address. Simply visit our sign up page to register.

We’d love to keep in touch with news on exclusive offers, new products and all the latest news from Neal’s Yard. You can choose to receive our notifications when you register for an account.

If you are already registered and wish to receive these emails, you can update your preferences by selecting the ‘email preferences’ option in your account.

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.

We take your security very seriously, so you can rest assured that shopping with us is safe and secure.

We’re fully compliant with GDPR and the Data Protection Act.

For further information, please visit our Privacy Policy page.

Don’t worry – it happens to all of us! Just visit the log-in page and select ‘forgotten your password’, enter your registered email address and we’ll send you instructions on how to reset your password.

We’d love to stay in touch, but we respect your privacy. If you no longer want to hear from us with offers and promotions, please use the ‘unsubscribe’ option in the footer of the email. Please note, it may take a few days for these changes to take effect.

Please contact our Customer Service team. You can reach our team by visiting the ‘Still need help’ section below.

From time to time, products might be unavailable due to high demand or for reasons such as ingredient availability. We’ll always do our best to bring the item back to stock as soon as possible.

It’s easy to place an order with us. Log-in to your account to begin browsing our range.

Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.

Yes, click on the ‘My Basket’ icon at the top of the page, and you’ll be able to see what’s in your basket.

You can use the + button to add additional items to your basket, or the – button if you’ve selected too many. If you want to remove an item completely, just click the x button.

We don’t offer a telephone order service, but our Customer Service team are happy to help guide you through placing your order on our website.

You can reach our team by visiting the ‘still need help?’ section below.

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.

We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

We may ship items separately in the event of one or more of the items being delayed.

Your account makes it easy to keep track of all your orders.

Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.

We’ll also send you a dispatch email as soon as your order is on the way.

Your account will show any previous orders you’ve placed.

Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

If you can’t find the information that you need, click on ‘Message’ below to contact our Customer Service team.

We’re sorry to hear you want to cancel.

If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team via the 'Still need help?' section (below).

If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked.

If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

You can visit our Returns Policy to help you get the order back to us instead.

Once you’ve placed your order we cannot make any changes to it.

If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.

Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

If you’ve ordered the wrong item, you can cancel the item by going to your account.

You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

If you can’t cancel as your order has already been processed, we’ll happily refund or exchange the item for you. Find out more by heading to our Returns Policy.

Returns Policy. If you still need help, you can get in touch with our Customer Services team by clicking ‘still need help?’ below.

In the unlikely event that our products fail to meet our high standards, please contact us to tell us more via the ‘still need help?’ section (below).

To help us assist you quickly, it’d really help if you could have the following information to hand before you contact us. Don’t worry if you can’t though, we can help once you get in touch.

1. Order number

2. Product name

3. Details of the fault

4. Images that support the fault, if applicable

As soon as we’ve looked into your enquiry, we’ll let you know what we’re doing to help by sending you an email.

We’re sorry to hear you’ve received the wrong item. Please send us a message via the ‘still need help?’ section below.

We’ll need to know the following information so that we can put things right for you:

1. Order number

2. Incorrect item received

3. The correct item ordered

As soon as we’ve looked into your enquiry, we’ll let you know what we’re doing to help by sending you an email.

In the unlikely event that our products fail to meet our high standards, please contact us to tell us more via the ‘still need help?’ section (below).

Please don’t throw the item away, as we may need to ask for pictures of the damage to ensure we can prevent it happening again.

As soon as we’ve looked into your enquiry, we’ll let you know what we’re doing to help by sending you an email.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of your order.

Because of this, it is possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing is item is not listed, you’ll need to allow a little longer for it to be delivered.

If the item has been sent, then please send a message through the ‘still need help?’ section below and one of our team will be happy to help.

We have recently refreshed our website, which means we are temporarily unable to accept gift cards as payment online. Gift cards can still be used in our stores.

Yes. You can contact our Customer Service team for a VAT receipt by visiting the ‘Still need help’ section below.

Yes. You can contact our Customer Service team for a VAT receipt by visiting the ‘Still need help’ section below.

For all orders made through a consultant, for example at a party or an event, you need to contact your consultant who will be able to help you.

If you are a consultant and placed an order you need to contact the Consultant Team directly on 01747 834 644 or enquiries.uk@nyrorganic.com

For all purchases made from a 3rd party you need to contact the seller directly for any queries you have. Unfortunately, we are not able to accept returns of products purchased from a 3rd part

We accept debit and credit card, and PayPal.

You can select your preferred payment method at checkout. Just to let you know, for your safety and security, along with your card issuer, we will ask you to complete validation and authorisation checks during the checkout process.

If you’re seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' section (below).

Once you place an order, the payment will show in your account as pending until we send the products to you.

The pending transaction is telling you that the payment is authorised to be taken.

If you want to add new payment details then you’ll need to do this at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite beauty products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

Once you’ve found all the items that you want then click ‘My Basket’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.

Add your discount code into this box and click ‘Add’ to apply the discount.

If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).

We’ll send you an email as soon as your order is on the way.

For tracked orders, you can use the tracking link provided in your email, or in your account to check on your order.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or taken to a local depot.

Our Delivery Information page can give you more information and timescales.

If you do need to report your order as lost then please contact our Customer Services team via the ‘still need help?” section below.

All our delivery options can be found on our Delivery Information page.

Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.

Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

This card is from the courier and lets you know where your parcel is and how you can collect it.

Please refer to our returns policy page for more information.

If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).

We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.

You’ll need to tell them the reason for the return so they can choose the best option for you.

Please refer to our returns policy page for more information.

We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.

All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.

To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).

They’ll send you all the information you need, but you can also refer to our returns policy page for more information.

As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via the 'Still need help?' section (below).

Please refer to our Terms and Conditions page.

If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the 'Still need help?' section (below) so we can fix this for you.

Please refer to our Privacy Policy page.

You have the right to ask about what personal data we hold about you.

To make this request you can message us via the 'Still need help?' section (below)

Yes absolutely. Gift cards, gift certificates and e‐ vouchers can be redeemed for a therapy or treatment at most of our stores. There are a few exceptions to this with regards to some of our franchise stores who are unable to accept gift cards.

We’re pleased to let you know that our team are on hand to help by phone or email.

Just drop us a line at gillingham@nealsyardremedies.com or call 01747 657700

Gift cards and vouchers have a cash value, which cannot be replaced if they’re lost.

Unfortunately, once a gift card has expired, we are not able to re‐activate it.

Can't be combined with any promotion

20% off Neal's Yard Remedies products applies online at www.nealsyardremedies.com. Discount code will be provided by email following the Course. Simply enter the code given at the checkout. Two uses per customer. Offer does not apply in other stockists. Excludes sales of Gift Vouchers, Therapies and Courses and third-party products . Not to be used in conjunction with any other offer. No cash or other alternatives. We reserve the right to withdraw this offer at any time.

Can be combined with any promotion

30% off selected products applies online at www.nealsyardremedies.com. Discount code will be provided by email once you have booked the Course. Simply enter the code given at the checkout. Two uses per customer. Offer does not apply in other stockists. No cash or other alternatives. We reserve the right to withdraw this offer at any time.

Free Remedies to Roll Collection when you purchase part 1, part 2 and part 3 of the Online Introduction to Aromatherapy workshops. Offer available when purchasing all 3 parts together. New workshop purchases only. Offer subject to availability while stocks last for a limited time only. Minimum spend of £120 applies. Free gift code will be provided by email after the workshops have been purchased. To claim free gift, add the product to your basket atwww.nealsyardremedies.com and enter the code at checkout. No cash or other alternative or exchanges will be given. Not to be used in conjunction with any other offer or discount. Neal’s Yard Remedies reserves the right to withdraw this offer at any time without notice. If 1 or more workshops or replacement workshops (as the case may be) are cancelled or declined by you for whatever reason, the offer will no longer apply and you may be required to return the free gift (which must be unused and unopened) or otherwise will be charged for the full value accordingly. Workshop and standardterms and conditions apply (see Online Courses for details)

Free Bee Lovely All Over Balm when you purchase all 3 parts ‘Recipes for Natural Beauty – Face/Body/Hair Workshops’ together. New workshop purchases only. Offer subject to availability while stocks last for a limited time only. Minimum spend of £120 applies. Free gift code will be provided by email after the workshops have been purchased. To claim free gift, add the product to your basket at www.nealsyardremedies.com and enter the code at checkout. No cash or other alternative or exchanges will be given. Not to be used in conjunction with any other offer or discount. Neal’s Yard Remedies reserves the right to withdraw this offer at any time without notice. If 1 or more workshops or replacement workshops (as the case may be) are cancelled or declined by you for whatever reason, the offer will no longer apply and you may be required to return the free gift (which must be unused and unopened) or otherwise will be charged for the full value accordingly. Workshop and standard terms and conditions apply (see Online Courses for details)

Mother’s Day promotions available online at www.nealsyardremedies.com or when ordering by phone on 0800 470 3245 (between 9 – 5.00 Mon to Fri and 9 – 4.30 Sat) from Wednesday 24 February 2021, while stocks last, for a limited time only. Discount only applies on Mother’s Day Collections. Not available in a voucher order. Excludes previous purchases. No cash or other alternatives. Not to be used in conjunction with any other offer. Neal’s Yard Remedies reserves the right to change/withdraw this offer without notice. When The Moment of Calm Mother’s Day collection is purchased the physical part of the collection will be dispatched as usual. An email will be sent to the email address provided by the customer with details of how to book via Microsoft bookings 1-3 days after purchasing. Each session is 45 mins long. Course sessions will run between 18 – 29 March 2021.

Can be combined with any promotion

*T&C and exclusions apply; The welcome code entitles you to 10% off your first order. It can be redeemed online only, no minimum spend required. This voucher excludes previous purchases, gift vouchers and cards, treatments, therapies, workshops, courses, gift wrapping, sale items, postage and packing. For more information please see our full terms & conditions.

Can be combined with any promotion

*T&C and exclusions apply; The birthday code entitles you to £5 off any one time purchase, and can be redeemed in-store or online, no minimum spend required. This voucher excludes previous purchases, gift vouchers and cards, treatments, therapies, workshops, courses, gift wrapping, sale items and postage and packing For a limited time only, will expire 7 days from the date of your birthday. No cash or other alternatives or exchanges will be given.

Can be combined with any promotion

Due to the current Covid-19 situation we have temporarily increased our Blue Light Partnership offer from 10% to 25% until further notice. This temporary offer entitles blue light card holders to receive 25% off when ordering online at www.nealsyardremedies.com or by phone on 0800 470 3245. Not available in any other stockists. Simply enter the code given, prior to confirming your order at the checkout or over the phone. Offer subject to stock availability and to be used on new purchases only. Excludes previous purchases, sales of bespoke gifts, gift vouchers & cards, e-mail gift cards, therapies, prescriptions and delivery. No cash or other alternatives. Not to be used in conjunction with any other discount or offer. We reserve the right to amend or withdraw this offer at any time. Please note, this temporary increase may be subject to change at any time, please refer to our website to ensure you are aware of the current terms which apply. All other terms and conditions apply.

Can't be combined with promotions of the same class, excluding free-defence-spray-with-£40-ND-spend

10% discount on selected new Neal’s Yard Remedies purchases available online at www.nealsyardremedies.com. Offer valid from 9 July 2020 until 31 January 2021 inclusive and while stocks last. Simply provide your code prior to confirming your order. One use per customer. Offer does not apply in other stockists. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer. The offer code is not accepted by NYR Organic home consultants or in other stockists. We reserve the right to withdraw this offer at any time. 

Can't be combined with promotions of the same class, excluding free-defence-spray-with-£40-ND-spend

10% discount on selected new Neal’s Yard Remedies purchases available online at www.nealsyardremedies.com. Offer valid from 9 July 2020 until 31 January 2021 inclusive and while stocks last. Simply provide your code prior to confirming your order. One use per customer. Offer does not apply in other stockists. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer. The offer code is not accepted by NYR Organic home consultants or in other stockists. We reserve the right to withdraw this offer at any time. 

5% discount on selected new Neal’s Yard Remedies purchases available online at www.nealsyardremedies.com. Offer valid from 9 July 2020 until 31 January 2021 inclusive and while stocks last. Simply provide your code prior to confirming your order. One use per customer. Offer does not apply in other stockists. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer. The offer code is not accepted by NYR Organic home consultants or in other stockists. We reserve the right to withdraw this offer at any time. 

Can be combined with any promotion

£20 off when you spend £100 or more in one single transaction. Offer starts exclusively online at nealsyardremedies.com or when ordering by phone on 0800 470 3245 (between 9-5:00 Mon-Fri and 9-4:30 Sat) from 9am 4 August 2020 until 31 March 2021 inclusive. Simply provide your code prior to confirming your purchase. One use per customer. Excludes previous purchases or sales of gift vouchers and cards, therapies, gift cards, workshops, courses and the Neal’s Yard Remedies Diploma course, postage and packing. Offer does not apply in other stockists. No cash or other alternatives. Not to be used in conjunction with any other offer. Neal’s Yard Remedies reserves the right to withdraw this offer at any time. Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider.

Can't be combined with promotions of the same class, excluding hand-sanitiser-offer-2020,buy-5-for-20pounds,clearance-50-%-off

Free gift is available in-store only. Find details of your local store at nealsyardremedies.com/store-finder. Offers valid from 17 October2020 until 17 January 2021. Free gift offer entitles the reader to a free Aromatic Shower Gel (200ml) worth £14, only available in all Neal’s Yard Remedies stores (including franchise) on presentation of the original offer (photocopies not accepted). No purchase necessary. No alternatives, product or size can be chosen. 15% discount available online at nealsyardremedies.com and in Neal’s Yard Remedies stores. Provide or enter a discount code prior to confirming your transaction. Offers do not apply in other stockists, are subject to availability and cannot be used in conjunction with any other offer or discount. Can be used in conjunction with your feel good loyalty card in store only. No cash or other alternatives will be given. One offer per person per household only. Excludes previous purchases, sale items, Christmas gift sets, gift wrapping, gift vouchers and cards, therapies, courses, Neal’s Yard Remedies diploma course, workshops, prescriptions and postage and packaging. Neal’s Yard Remedies reserve the right to withdraw these offers at any time. Prices correct at time of publication. Neal’s Yard Remedies is a trading name of Neal’s Yard (Natural Remedies) Limited. Registered Office: Peacemarsh, Gillingham, Dorset SP8 4EU. Registered in England No: 01597194.

Unfortunately due to the unforeseen circumstances of nationwide lockdowns and store closures, we are no longer able to honour the ‘free gift in store’ offer. Please note that the 15% discount is still applicable online and is valid until ‘17.01.21 inclusive. We apologise for any inconvenience caused.

TERMS AND CONDITIONS

15% discount available online at nealsyardremedies.com. Valid until 17.01.21 inclusive. Provide or enter a discount code prior to confirming your transaction. Offers do not apply in other stockists, are subject to availability and cannot be used in conjunction with any other offer or discount. No cash or other alternatives will be given. One offer per person per household only. Excludes previous purchases, sale items, Christmas gift sets, gift wrapping, gift vouchers and cards, therapies, courses, Neal’s Yard Remedies diploma course, workshops, prescriptions and postage and packaging. Neal’s Yard Remedies reserve the right to amend and withdraw these offers at any time. Prices correct at time of publication.

Purchase 5 Natural Defence Hand Rub in one single transaction and save £8.75. Offer starts online at nealsyardremedies.com or when ordering by phone on 0800 470 3245 (between 9-5:00 Mon-Fri and 9-4:30 Sat) from Tuesday 19 May while stocks last. Excludes previous purchases. Offer does not apply in other stockists. No cash or other alternatives. Not to be used in conjunction with any other offer. Neal’s Yard Remedies reserves the right to withdraw this offer at any time. Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider. Discount will be applied to qualifying items automatically at the checkout.

Refill offer applies in participating Neal’s Yard Remedies stores only when refilling products labelled as Geranium & Orange Handwash 200ml (product number 0185) and Bee Lovely Bath & Shower Gel 295ml product number 2404) only. £2 per bottle saving cost based on savings made from equivalent products at full price, before any other offers or discounts. Refill trial and offer subject to refill availability for a limited time only. Participating refill stores: Covent Garden, Gillingham Peacemarsh(Dorset), Marylebone, St Pancras Station, Islington, Oxford, Bristol, Salisbury, Manchester and Glasgow. Bottles to be refilled must be original, empty, clean and dry with original label intact. Excludes any other product or container. Offer does not apply in other stockists. No cash or other alternatives. Neal’s Yard Remedies reserves the right to reject refills in its sole discretion and amend or withdraw this offer at any time. Offer will be applied to qualifying items automatically at the checkout. Please ask in-store for further details.

10% discount on selected new Neal’s Yard Remedies purchases available in-store or online atwww.nealsyardremedies.com, valid 9 December until 9 January 2021 inclusive. Simply provide your code prior to confirming your purchase. One use per customer. Offer not accepted by NYR Organic home consultants or apply in other stockists. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer or discount. Standard purchase terms and conditions apply. We reserve the right to withdraw or amend this offer at any time. Calls from UK landlines will be charged at the standard rate, but calls from mobiles may be higher. Check with your network provider. Our mail order is open 9am – 5.30pm weekdays, 9am – 4.30pm on Saturdays

20% off Neal's Yard Remedies products applies online at www.nealsyardremedies.com. Simply enter the code given at the checkout. Offer does not apply in other stockists. Excludes sales of Gift Vouchers, Therapies and Courses and third-party products. Not to be used in conjunction with any other offer. No cash or other alternatives. We reserve the right to withdraw this offer at any time.

Buy any full priced Frankincense Intense™ or Frankincense Intense™ Lift product and get a FREE Frankincense Intense™ Cleansing Melt 30ml, subject to availability. Offer starts online at nealsyardremedies.com or when ordering by phone (between 9-5:00 Mon-Fri and 9-4:30 Sat) from 10 February 2021 until 9 March 2021 or while stocks last. Offer excludes Frankincense Intense™ Beauty Boost. Excludes previous purchases. Offer does not apply in other stockists. No cash or other alternatives. Not to be used in conjunction with any other offer. Neal’s Yard Remedies reserves the right to withdraw this offer at any time. Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider.

Spend £45 and choose one free gift from a choice of three (Radiance Wild Rose Duo, Nourish Bee Lovely Duo and Refine Melissa Hand Care Duo, depending on availability). Offer starts online at nealsyardremedies.com or when ordering by phone (between 9-5:00 Mon-Fri and 9-4:30 Sat) from 4pm 15 January 2021 while stocks last. Excludes previous purchases. Offer does not apply in other stockists. No cash or other alternatives. Not to be used in conjunction with any other offer. Neal’s Yard Remedies reserves the right to withdraw this offer at any time. Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider.

£100 online offer code is issued by and remain the property of Neal’s Yard (Natural Remedies) Limited (“Neal’s Yard Remedies”). Use of the code implies acceptance of these terms and conditions of use. Code is valid for one winner for one transaction and use only. It is the winners responsibility to ensure that the full offer amount is redeemed in one transaction, thereafter any balance remaining will be lost and the code will expire. Redeem online at www.nealsyardremedies.com and when ordering by phone on 0800 470 3245(between 9-5:00 Mon-Fri and 9-4:30 Sat) for full or part payment of products. Calls cost 10p per minute plus your phone company’s access charge. The offer code is not accepted by NYR Organic home consultants or in other stockists. Offer code cannot be redeemed for gift vouchers or Gift Cards/Vouchers, delivery, treatments, therapies, workshops/courses, postage and packing or gift wrap. Offer code is valid for 12 months from 17 January 2021. Neal’s Yard Remedies will not refund any balance remaining after part use or after the expiry of 12 months whichever is the sooner, the code after this time will automatically expire. Offer code cannot be returned or refunded, exchanged for cash, or used to buy any other offer code or Gift Card. No change will be given. All product returns will be processed in accordance with Neal’s Yard Remedies terms and conditions and Returns Notice. Any refunds for returned items that were purchased with an offer code will be refunded to an e-voucher were applicable, Neal’s Yard Gift Card/Voucher terms and conditions will thereafter apply. This does not affect your statutory rights. Offer code not for transfer or resale. Neal’s Yard Remedies will not be held responsible or liable in the event the offer code is lost, stolen or damaged. Neal’s Yard Remedies reserves the right to refuse to accept an offer code or any returns which appears to be made dishonestly, misleadingly, incorrect, duplicated or which otherwise is suspected to be affected by fraud. Neal’s Yard Remedies reserves the right to amend these terms and conditions at any time. See www.nealsyardremedies.com for all up to date terms and conditions which apply.

Receive a £5 credit on your account when you purchase one product from each of the four categories that make up a bespoke gift bundle. You must purchase four products in total to qualify. Offer valid online at www.nealsyardremedies.com or when ordering by phone on 0800 470 3245 (between 9-5:00 Mon-Fri and 9-4:30 Sat) from 5pm 4 February 2021 whilst stocks last. Offer not accepted by NYR Organic home consultants or apply in other stockists. Excludes previous purchases. No cash or other alternatives. Not to be used in conjunction with any other offer or discount. Standard purchase terms and conditions apply. We reserve the right to withdraw or amend this offer at any time. Calls from UK landlines will be charged at the standard rate, but calls from mobiles may be higher. Check with your network provider. Please note that you will need to create an account to qualify and credit will be added to your account within 2 working days of purchase.

£5 discount on selected new Neal’s Yard Remedies purchases available online at www.nealsyardremedies.com. Offer valid from 17 Feb 2021 until 31 August 2021 inclusive and while stocks last. Simply provide your code prior to confirming your order. No minimum spend required. One use per customer. Excludes previous purchases, bespoke gifts online, gift vouchers & cards, e-mail gift cards, therapies, courses, prescriptions and delivery charges. No cash or other alternatives. Not to be used in conjunction with any other offer. The offer code is not accepted by NYR Organic home consultants or in other stockists. We reserve the right to withdraw this offer at any time.

Unfortunately, in some cases using organic ingredients does not eliminate the possibility of an individual skin reaction. Please contact our Customer Service team, who will be able to assist you with any concern you may have. If you feel you require immediate medical attention, please contact your health care practitioner. You can contact our team by visiting the ‘Still need help’ section below.

Some of our products do contain animal derived ingredients. All these ingredients are produced without causing any harm to the animals however they would not be suitable for vegans. If you are unsure or for further details please contact the Product Advice Team on 01747 834 634 or advice@nealsyardremedies.com

We endeavour to use organic ingredients wherever possible. We have worked closely with the Soil Association since 1991 using certified organic ingredients and in 2002 developed standards for the first certified organic skin care range. As of 2017 our new cosmetic products will also be certified to a new global organic standard under COSMOS which is the new COSMetic Organic Standard.

You can identify the two types of certified organic ingredients on the product ingredients listed as follows:

1. Organic Ingredient: Directly produced from an organically grown plant source ‐ marked with a single asterisk

2. *Organic Origin: Comes from an organic source but has been processed to produce a different final ingredient ‐ marked with a double asterisk **

Not all ingredients we use can be Soil Association certified organic because some of these such as water, clay, salt and minerals, although pure and natural, cannot be classed organic because they are not grown from soil. For further details or clarification please contact Product Advice on 01747 834 634 or advice@nealsyardremedies.com

We would recommend visiting one of our stores where you can try out the 'testers' and take samples home with you. We always recommend doing a patch test if you are using a skincare product for the first time and are concerned you may be sensitive or have allergies.

We're constantly reviewing our product range and sometimes decide to discontinue a few of our products. Maintaining our entire current product range as well as creating innovative new ones is unfortunately not sustainable. We apologise for the inconvenience this may cause you however it does allow us to offer a mix of exciting new products, customer favourites and even some heritage products that have been with us from the beginning. Please contact our Product Advice team on 01747 834 634 or visit us in‐store if your favourite product has been discontinued and you need a new recommendation.

We’re always looking at ways to reduce our impact on the planet, and as part of our commitment, we’re removing virgin plastic from our range entirely by 2025. To ensure a continued supply to you while we do this, we’ll temporarily be stocking clear virgin plastic bottles of your larger size favourites at a cost saving to you. Don’t worry – our iconic blue bottles will be back soon… and ‘greener’ than ever before.

Please visit your nearest store to ask about the Practitioner Discount Scheme.

By booking your free personalised video consultation, you agree to be contacted by a virtual consultant provided by us to discuss your selected virtual consultation. You agree to the following terms and conditions which apply:

• The data you submit (such as your name, telephone number, location, e-mail, address and any other information you provide) will be collected and processed in accordance with our Privacy Notice to enable us to provide this service to you. Please read this Privacy Notice, including sections which relate to Special Category Data. We strongly discourage you from disclosing any sensitive Personal Information (such as health or credit card/payment information). 
• Your video consultation will be made via Microsoft Teams and will not be recorded. You must read and agree to the Microsoft Teams terms and conditions and privacy policy that apply. 
• Recording of any consultation by you or otherwise is not permitted. 
• It is to be noted that your virtual consultant will only providing guidance and advice to you during your consultation. This advice should in no way be deemed professional and/or qualified advice. You are strongly recommended to discuss any condition you have (including pregnancy, breast feeding and/or any symptoms) with your medical practitioner prior to following any guidance which is given to you as a result of your consultation. 
• Your consultant will in no way be advising or prescribing information and/or products to you. 
• There may be times when your consultant references books or alternative literature, this is for reference only and should not be taken as a recommendation to treat or cure any symptom. 
• Some products which we may refer to during your consultation contain alcohol and are only recommended for use for those who are over 18. 
• Products referred to during your consultation are subject to availability. Not all products referred to will be available online. 
• Your consultation and personalised recommendation is personal to you only and should not be forwarded or recommended to anyone else. The links to products and further information referred by a consultant or contained within your personal recommendation are for guidance only. 
• Your consultant reserves the right to terminate a consultation at any time for whatever reason in their sole discretion. 
• Neal’s Yard Remedies cannot be held liable for any information which has been shared and/or discussed between you and the consultant. 
• Full website and Neal’s Yard Remedies Terms & Conditions apply.

Currently, you can only use your PDS card in‐store.

Please contact our Product Advice team on 01747 834 698 or advice@nealsyardremedies.com and we can organise a replacement to be sent to you.

Your PDS card is valid for 2 years. To renew it you need to complete the renewal application form and either email or post it to us along with your current professional insurance certificate.

Unfortunately, you cannot earn loyalty points on purchases made with a PDS discount as you are already receiving a special discount on your products.

Please contact our Product Advice team on 01747 834 698 or advice@nealsyardremedies.com