Why join Neal's Yard Remedies?

There’s no better time. Natural beauty is becoming increasingly popular so why not become a part of this growing trend by joining us at Neal’s Yard Remedies.

We are an award-winning natural and organic health and beauty brand founded in 1981 in Neal’s Yard, Covent Garden and here’s why we think you’ll love working with us…

  1. We are ethical pioneers
  2. We pride ourselves on honesty, integrity and transparency
  3. While we don’t like to brag, we have been lucky enough to win some really fantastic awards
  4. We have an extensive range of beauty products and remedies

What we offer in return

Not only would you be working in a friendly and energetic environment, but we also offer you some great benefits, some of which include:

  • Generous product discounts
  • 25 days paid holiday, plus bank holidays
  • Community day
  • Pension plan
  • Essence of Neal's Yard Remedies Staff Awards
  • Social Events
  • Discounted courses covering a range of therapies

Candidate privacy

Here at Neal’s Yard Remedies, your privacy is important to us. To find out more take a look at our

To apply please email us your CV and a covering email to: (please also state which position you are interested in).

In recruiting, hiring, developing and promoting employees, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, and places an obligation upon all staff to respect and act in accordance with the policy.

Retail

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - why not grow your career in our retail sales team?

If you have a desire to become a holistic beauty expert, offering a tailored service that focusses on your customer's wellbeing as a whole, we have many exciting opportunities in-store for you to grow your retail sales career. Whether you're a motivated Sales Assistant who loves to help people while delivering exceptional customer service or a dynamic Store Manager looking to grow and develop your own team, we're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision and share our love of natural and organic beauty and health with our customers.

Store Manager

We have exciting opportunities for Store Managers to join and lead our shop teams!

We are looking for an inspiring leader who can motivate and develop a team, deliver the brand vision, exceed sales targets and provide exceptional customer service. You'll be motivated, committed and most importantly, passionate about our values. A strong retail background is essential along with knowledge or qualifications in natural medicines.

We currently have the following roles available

  • Newbury - Store and Therapy Room Manager - 35 hours per week, fixed term
  • Salisbury - Store Manager - 35 hours per week, fixed term
  • Windsor - 35 hours per week

Deputy Manager

We have exciting opportunities for Deputy Managers to support the Store Manager to promote a positive, honest, kind and inclusive working environment where our people feel excited to be part of the store team. As Deputy Manager you will inspire, coach and develop store teams to provide our customers with exceptional service.

In addition, the Deputy Manager will develop close relationships with local store networks to drive footfall and engagement with store activities, marketing initiatives and events. Knowledge, qualifications or a background in skincare, natural medicines and/or therapies, would be advantageous.

We currently have the following roles available

  • London Bridge - 35 hours per week
  • Assistant Store & Therapy Room Manager - Windsor - 35 hours per week

Assistant Manager

We have exciting opportunities for Assistant Managers to join our shop teams. If you are looking for progression, need a new challenge or know someone that does, then please get in touch!

We are recruiting for an Assistant Manager who will be responsible for all the operational processes including driving sales, training, local marketing initiatives, profitability and the well being of the staff. You will be a great seller who drives sales targets and provides exceptional customer service. A strong retail background is essential along with knowledge or qualifications in natural medicines.

We currently have the following roles available

  • Bluewater (Greenhithe) - Permanent 35 hours

Senior Sales Assistant

We are currently seeking Senior Sales Assistants to join our store teams. Senior Sales Assistants play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

We currently have the following roles available

  • Stoney Street - 35 hours per week

Sales Assistant

We are currently seeking Sales Assistants to join our store teams. Sales Assistants play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

We currently have the following roles available

  • Bluewater (Greenhithe) - 12 hours per week
  • Victoria – 14 hours per week
  • Oxford – 8 hours per week
  • Westfield Stratford - 7 hours per week
  • Victoria - 14 hours per week
  • Islington - 20 hours per week
  • Covent Garden - 7 hours per week
  • Marylebone High Street - 7 hours per week

Therapy Room Receptionist

The Receptionist is responsible for answering calls, booking appointments and taking payments for therapy treatments, liaising with practitioners and general housekeeping of the reception area and therapy rooms. The successful candidate will be highly organised, have excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines and therapies.

We currently have no roles available


London Office

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team.

Whether you're just starting out, looking for a complete career change or taking the next step in your managerial career, we have a wide range of opportunities in our head office in Covent Garden, London. We're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision in a fast paced, but extremely rewarding environment.

We currently have the following roles available

  • Director of International Sales
  • Wholesale Accounts Manager, 12 month FTC, Covent Garden (with UK travel)

Please find an overview of each vacancy below:

Director of International Sales

Location: London

Competitive Salary and Benefits Package

In this position you will lead the strategic development of our International and UK Wholesale channels, building productive business relationships and sales to achieve our ambitious strategic plans. You will also play a key role as a member of our Executive Team, managing the business on a day to day and strategic basis. Click here to read more Click here to close ⟩⟩⟩

Key responsibilities are to:

  • Develop and implement the strategic plans for both International and UK Wholesale, to achieve business targets.
  • Develop, execute and deliver the annual departmental P & L in line with Company strategy.
  • Grow and maintain strong, productive relationships with our overseas partners and retailers to drive their investment in expanding and supporting NYR in their market.
  • Develop and implement strategies to launch NYR into new markets or channels.
  • Working with our Marketing Director, create the International Marketing Calendar, adapting by region.
  • Manage communication with each region, hosting conferences or regional meetings.
  • Support business partners in delivering new store fitouts, VM generally, retrofits and refurbishments.
  • Work with the UK logistics team to ensure arrangements for exports are accurate, compliant and run smoothly.
  • To provide inspirational leadership, management and support to the UK Wholesale and International teams day to day.
  • Ensure the values and concepts of NYR are promoted through Wholesale and International channels.
  • To lead the values ‘Essence of Neal’s Yard Remedies’ across the business.

To be successful in this role you will need:

  • A degree level education or equivalent.
  • A successful track-record in a similar role within the beauty industry, with significant sales experience in managing overseas, cross-cultural relationships.
  • To be able to demonstrate a strong track record in both strategic thinking and planning, and implementation skills.
  • Confidence to work on your own initiative yet take direction well.
  • Outstanding negotiating skills.
  • An understanding of beauty/personal care in at least 5 of the key markets we operate in.
  • To be inspired by and able to work to the ‘Essence of Neal’s Yard Remedies’ – our values.

This role is based in our Covent Garden office but you will need to spend some time at our office and Eco factory in Dorset along with regular international travel.

To apply, please send your CV and covering letter including your current salary details, to Kim Read, our Director of People & Development, kread@nealsyardremedies.com. If you would like to arrange an initial call to talk through any further details, please also drop Kim an email and she will arrange a time to speak.

Wholesale Accounts Manager, 12 month FTC

Location: Covent Garden (with UK travel)

Reporting to the Head of Wholesale, the Wholesale Accounts Manager role is a key role in maintaining good relations between head office and customers ensuring the smooth running of the Wholesale channel. Click here to read more Click here to close ⟩⟩⟩

The role would need you to maintain a schedule of visits and communication with account clients, whereby you would identify opportunities for sales and account growth and review current and potential performance.

You will also be required to circulate NPD information and assist in feeding into promotional and marketing campaigns, focusing on ROI. This role has a cross functional scope, and collaboration with Creative, Marketing, PR and Visual Merchandising teams will be a daily activity, ensuring that wholesale partners receive the right message at the right time in regards to our products.

In addition, you’ll be responsible for reviewing any training needs for account staff, as well as supporting training activities.

We’d like to you to keep abreast of current trends and activity within Neal’s yard remedies, and the wider world of wholesale in order to ensure forecasting accuracy and accurate Accounts P&L and to effectively contribute to trade calls with weekly sales reports.

Person specification:

  • Demonstrable experience in developing and maintaining key relationships with Wholesale partners.
  • Demonstrable experience in adding revenue to a key sales channel.
  • Excellent negotiation skills and ideally multi-channel sales experience.
  • Drive, focus and highly commercial.
  • Excellent people, influencing and collaboration skills and experience, to include people management and coaching.
  • Excellent and engaging written and verbal communication skills.
  • Excellent planning and organisational skills.
  • Ability to prioritise workloads, working calmly under pressure, and dealing with conflicting priorities.
  • Good IT, budget and report writing skills.
  • Solid IT skills including Outlook, Excel and PowerPoint; numerate, high attention to detail.
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

This is a full-time post, Monday to Friday. The normal office hours are 9am to 5pm, although the Wholesale Accounts Manager will need to be flexible in both hours and location with some overnight stays as appropriate. Travel between company sites in Peacemarsh and London and across the UK will be necessary.

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.


Dorset Head Office & Factory

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team at our eco-factory in Gillingham, Dorset.

We currently have the following roles available

  • Senior Project Manager
  • Cook
  • Head of Financial Planning & Analysis
  • Customer Care Assistant
  • Quality Control Manager
  • Creative Artworker

Please find an overview of each vacancy below:

Senior Project Manager

Full Time: 35 Hours

Location: Peacemarsh, Dorset

To support the Operations Director, Brand & Innovation teams in delivering a consumer insight driven 5-year innovation plan. Click here to read more Click here to close ⟩⟩⟩

Within this position, you will be responsible for the delivery of NPD projects and the life cycle management of new and existing products.

  • Create and manage the critical paths of NPD projects with the Brand, Formulation, Packaging, Marketing, Supply chain & Production teams to ensure projects are delivered on time and on budget.
  • Manage the product life cycle and NPD generation through development, testing and production to a successful & timely launch for all channels
  • Manage the review and implementation of discontinuations in conjunction with the Discontinuations Manager.
  • Effectively communicate project progress to all areas of the business on NPD and discontinuations.
  • Work with the Senior Innovations Manager and Senior Brand Manager to review the NPD Gate Process and make recommendations regarding improvements and implementation.
  • Work with Sustainability and Procurement to support the delivery of the sustainability targets and identify and deliver the next generation of sustainable solutions.
  • Work alongside Procurement to deliver projects with 3rd Party Suppliers.
  • Manage the BOM process.
  • Provide leadership, coaching and motivation for the Project team, implementing and managing an effective process and productive ways of operating as a team.

To be successful in this role you will need:

  • Significant project management experience within an FMCG environment.
  • Prince 2 or equivalent qualified.
  • To be of graduate calibre (Business/Management preferred) or equivalent.
  • Demonstrable project planning capabilities & with detailed knowledge of key project planning software.
  • Excellent leadership skills, with a proven track record of developing teams.
  • Ability to prioritise, manage time and resilience under pressure.
  • To demonstrate good analytical skills, with high levels of computer literacy.
  • Strong commercial awareness.
  • Team player with excellent communication skills and a proven ability to work cross-functionally.
  • Ability to influence across all levels of the business.
  • A self-starter, with proven track record of project delivery.
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

Cook

Permanent, 35 Hours

Location: Peacemarsh, Dorset

We are seeking a Cook to join our Facilities team. This role will assist in producing nutritious, organic (where possible) lunches and other refreshments for staff and visitors at NYR’s Head Office and Manufacturing Facility. Click here to read more Click here to close ⟩⟩⟩

The Cook role will involve:

  • Assisting with preparation, cooking and serving of hot and cold dishes for 50 – 100 staff per day, and other ad-hoc catering duties
  • Taking both PDQ machine and cash transactions and cashing up at the end of the day
  • Assist in keeping to budgets, stock control, developing menus, placing orders with suppliers and checking against invoices
  • Occasionally manage the kitchen to cover holiday and sickness
  • Operate to agreed food hygiene standards and keep records where necessary in line with legal requirement (HACCAP) and Company Standards.
  • Open, clear down and close the Kitchen and Restaurant Area and keep all areas and equipment clean and hygienic

What we're looking for from you:

  • A minimum of NVQ Level 2 in Professional Cookery
  • Hold a current Food Hygiene Certificate
  • Proven track record with demonstrable experience in a similar role
  • Experience with Food Allergies, Special Diets and labelling
  • Passion for working within the Catering and Hospitality industry
  • Present a smart professional appearance and good personal hygiene
  • Committed to achieving good standards of food hygiene
  • Proven Customer Services & Communication skills
  • Confidence to work under own initiative, yet take direction well
  • Time management, organisation and attention to detail skills

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

Head of Financial Planning & Analysis

Full Time: 35 Hours

Location: Peacemarsh, Dorset

An individual is needed to join as Head of Financial Planning & Analysis to drive forward a newly set-up Financial Planning & Analysis function. You will report into the COO and manage a team of 3. You will be working out of HQ, a stunning location. Click here to read more Click here to close ⟩⟩⟩

Key responsibilities:

  • Management of the Financial Planning & Analysis function.
  • Team Leadership
  • Financial analysis / Financial performance analysis
  • Lead commercial financial budgeting and forecasting processes
  • Business analysis and business reporting / financial reporting
  • Work with departmental managers re month end reporting / analysis
  • Hold monthly budget holder meetings
  • Financial business modelling
  • Financial data ownership

Skills needed:

  • Qualified management accountant (CIMA or equivalent).
  • Commercially aware
  • Data manipulation
  • Data modelling
  • Large data sets.
  • Excel (including VBA)
  • PowerPoint.
  • MSSQL, SharePoint, D365 or similar and Power BI would be an advantage.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

Customer Care Assistant

Full Time/Part Time: 30/35 Hours – Permanent

Location: Peacemarsh, Dorset

We are seeking a Customer Care Assistant to join our Customer Care team. This role will report to the Customer Care Manager and will be required to work either full or part time across the following days: Mondays, Tuesdays, Wednesdays and Thursdays/Fridays, plus one Saturday in four, between 9am and 4:30pm, with additional Bank Holiday cover as required. Click here to read more Click here to close ⟩⟩⟩

The position is based at our award-winning eco factory and head office in Gillingham, Dorset. The Customer Care Assistant role will involve:

  • Responding to telephone enquiries, providing accurate and current information
  • Accurately receive and process telephone orders and customer/store returns
  • Promote and link sell products and maintain full awareness of Gift Card and Loyalty schemes
  • Liaise with couriers to ensure customer enquiries and requirements are answered and met
  • Escalate problems or issues relating to NYR’s products and services to the Customer Care Manager
  • Seek opportunities for continuous improvement across products and services, in addition to seeking development for oneself through learning interventions

What we're looking for from you:

ESSENTIAL

  • Excellent verbal and written communication skills
  • Attention to detail and ability to organise and prioritise tasks
  • Exceptional interpersonal and customer service skills
  • Flexibility in order to support Christmas peak trading through November and December, with the ability to work additional hours if required

DESIRABLE

  • The ability to offer a therapy modality would be an advantage.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

Quality Control Manager

Full Time: 35 Hours – Permanent

Location: Peacemarsh, Dorset

We are seeking a Quality Control Manager to join our Quality team. This role will report to the Head of Quality and be responsible for managing a team of Quality Inspectors, Quality Control technicians and Microbiologists. Click here to read more Click here to close ⟩⟩⟩

The position is based at our award-winning eco factory and head office in Gillingham, Dorset. The Quality Control Manager role will involve:

  • Ensuring all goods meet required quality standards and legislation through effective management of day-to-day team operations
  • Reviewing systems and identifying opportunities for continuous improvement
  • Providing feedback to suppliers and internal business owners
  • Meeting production & Supply Chain requirements through timely and accurate provision of documentation, products and decisions
  • Effectively manage and train a team of specialists, promoting efficient and effective working practices

What we're looking for from you:

ESSENTIAL

  • A minimum of 5 years’ experience within a similar role in a cosmetic, pharmaceutical or food/drink FMCG company
  • Degree level or equivalent in a science-based discipline qualification
  • Knowledge and experience of GMP requirements, and QC/QA systems (ISO 22716, ISO 9000 and ISO 17025)
  • Excellent communication, organisational and analytical skills with high levels of initiative
  • Understanding and empathy with NYR’s values and mission

DESIRABLE

  • SAGE 1000 experience
  • Experience within a laboratory, chemical and/or analytical environment

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

Creative Artworker

Full Time: 35 Hours

Location: Peacemarsh, Dorset

Sitting within the Creative team, the In-House Middleweight Creative Artworker will work across all departments within the Business. Click here to read more Click here to close ⟩⟩⟩

Key responsibilities:

  • To produce artwork for a variety of print and online material
  • Supply finished artwork against an agreed brief within specified time frames
  • Ensure consistency, accuracy, legibility and graphic treatment across all artwork
  • Responsible for creating accurate print-ready artwork for packaging, editorial, direct marketing, marketing POS and online material
  • Use problem solving skills to present solutions to challenging projects

Person Specification:

  • Demonstratable experience within the design industry
  • Exceptional knowledge of Adobe InDesign, Illustrator and Photoshop
  • Knowledge and experience of Packaging is essential
  • Digital experience would be highly desirable
  • A portfolio that demonstrates packaging, catalogue, digital and editorial samples
  • Excellent attention to detail
  • Fully familiar with all aspects of artwork production and good knowledge of the print production process
  • An excellent eye for detail and colour, and a passion for creating accurate artwork under tight deadlines.
  • Excellent organisational and communication skills
  • Self-motivated and proactive
  • A team player who enjoys working within a close-knit creative environment.
  • Be a great fit culturally with our business as outlined in our values – ‘The Essence of Neal’s Yard Remedies’.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.