Why join Neal's Yard Remedies?

There’s no better time. Natural beauty is becoming increasingly popular so why not become a part of this growing trend by joining us at Neal’s Yard Remedies.

We are an award-winning natural and organic health and beauty brand founded in 1981 in Neal’s Yard, Covent Garden and here’s why we think you’ll love working with us…

  1. We are ethical pioneers
  2. We pride ourselves on honesty, integrity and transparency
  3. While we don’t like to brag, we have been lucky enough to win some really fantastic awards
  4. We have an extensive range of beauty products and remedies

What we offer in return

Not only would you be working in a friendly and energetic environment, but we also offer you some great benefits, some of which include:

  • Generous product discounts
  • 25 days paid holiday, plus bank holidays
  • Community day
  • Pension plan
  • Essence of Neal's Yard Remedies Staff Awards
  • Social Events
  • Discounted courses covering a range of therapies

Candidate privacy

Here at Neal’s Yard Remedies, your privacy is important to us. To find out more take a look at our

To apply please email us your CV and a covering email to: (please also state which position you are interested in).

In recruiting, hiring, developing and promoting employees, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, and places an obligation upon all staff to respect and act in accordance with the policy.

Retail

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - why not grow your career in our retail sales team?

If you have a desire to become a holistic beauty expert, offering a tailored service that focusses on your customer's wellbeing as a whole, we have many exciting opportunities in-store for you to grow your retail sales career. Whether you're a motivated Sales Assistant who loves to help people while delivering exceptional customer service or a dynamic Store Manager looking to grow and develop your own team, we're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision and share our love of natural and organic beauty and health with our customers.

Store Manager

We have exciting opportunities for Store Managers to join and lead our shop teams!

We are looking for an inspiring leader who can motivate and develop a team, deliver the brand vision, exceed sales targets and provide exceptional customer service. You'll be motivated, committed and most importantly, passionate about our values. A strong retail background is essential along with knowledge or qualifications in natural medicines.

We currently have no roles available

Assistant Manager

We have exciting opportunities for Assistant Managers to join our shop teams. If you are looking for progression, need a new challenge or know someone that does, then please get in touch!

We are recruiting for an Assistant Manager who will be responsible for all the operational processes including driving sales, training, local marketing initiatives, profitability and the well being of the staff. You will be a great seller who drives sales targets and provides exceptional customer service. A strong retail background is essential along with knowledge or qualifications in natural medicines.

We currently have the following roles available

  • Oxford - 35 hours per week
  • Canary Wharf - 35 hours per week
  • Bromley - 35 hours per week

Senior Sales Assistant

We are currently seeking Senior Sales Assistants to join our store teams. Senior Sales Assistants play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

We currently have the following roles available

  • Liverpool Street - 35 hours per week
  • Canary Wharf - 35 hours per week
  • Oxford - 21 hours per week

Sales Assistant

We are currently seeking a Sales Assistants to join our store teams. Sales Assistants play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

We currently have the following roles available

  • Stoney Street - 10 hours per week
  • Sevenoaks - Fixed Term - 14 hours per week

Therapy Room Receptionist

The Receptionist is responsible for answering calls, booking appointments and taking payments for therapy treatments, liaising with practitioners and general housekeeping of the reception area and therapy rooms. The successful candidate will be highly organised, have excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines and therapies.

We currently have no vacancies available at this time


London Office

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team.

Whether you're just starting out, looking for a complete career change or taking the next step in your managerial career, we have a wide range of opportunities in our head office in Covent Garden, London. We're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision in a fast paced, but extremely rewarding environment.

We currently have the following role available

  • Retail Operations Co-ordinator

Retail Operations Co-ordinator – Permanent Contract

Full Time: - 35 Hours (Monday - Friday)

Location: Covent Garden, London

We are looking for a Retail Operations Coordinator to act as a point of contact for retail stores providing support and assistance on systems, logistics and product information. In addition to providing administration support to projects and retail conferences. Click here to read more Click here to close ⟩⟩⟩

Key Responsibilities to include:

Retail Support:

  • Maintain Price List and pricing Updates for Stores
  • Ownership of Sales Allocation Process
  • New product updates and availability
  • Weekly Stock Availability Report
  • Coordinate and provide administration support on projects and conferences

Retail Support / Systems Updates:

  • Maintain product set up on Cybertill/B2B/ERP
  • Digital Assets Management – Training for new users, resolve queries
  • Manage & Track 2 x Mobile PDQ machines

What we're looking for from you:

  • Excellent organisational skills.
  • Confidence to work under own initiative and able to plan and manage own time effectively.
  • Experience working in the Retail industry is advantageous.
  • Able to adapt to numerous software systems, both bespoke and standard.
  • Travel to Peacemarsh, Dorset will be necessary.

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.


Dorset Head Office & Factory

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team at our eco-factory in Gillingham, Dorset.

We currently have the following roles available

  • Senior Formulation Chemist
  • NYR Organic Administrator
  • IT Support Analyst
  • Christmas Temporary Picking and Packing Assistants
  • Copywriter
  • Quality Inspector / GMP Administrator
  • Creative Artworker
  • IT Project Manager / Business Analyst

Please find an overview of each vacancy below:

Senior Formulation Chemist – Permanent Contract

Full Time: - 35 Hours

Location: Peacemarsh, Dorset

We are seeking an experience Formulation Chemist to manage the formulation of our new and innovative products across beauty, aromatherapy and natural health categories. Click here to read more Click here to close ⟩⟩⟩

Based at our award-winning eco factory in Gillingham, Dorset, home to our head office, the Senior Formulation Chemist role will involve:

  • Manage the formulation and development of new and innovative products
  • Work alongside manufacturing to ensure all new products can be scaled up appropriately
  • Work with internal manufacturing or external subcontractors/suppliers to develop innovative product solutions to support NPD strategy
  • Work closely with the Brand and Marketing teams to provide support for copy and claims for new products
  • To implement the technical guidelines and policies
  • To ensure all products are suitable for their intended markets and progress relevant registrations as appropriate
  • To work cross functionally with departments such as procurement on key strategic projects that support NPD Strategy, cost-saving & business improvement
  • Develop a culture of "R&D and Innovation" within the Team, coaching junior colleagues to achieve their business and personal objectives and supporting their development
  • Input to the Formulation budget requirements on specific projects

What we're looking for from you:

  • BSc (or equivalent) in Chemistry, Biology, Pharmacy or alternative related discipline.
  • Experience with a cosmetic/pharmaceutical/consumer goods development role.
  • SCS Diploma in Cosmetic Science is desirable
  • Previous experience and full working knowledge of current EU and US regulatory requirements for the development and manufacture of health & beauty products.
  • Proven track record in overcoming formulation challenges such as development and scale-up of manufacturing processes.
  • Thorough knowledge of good laboratory practices (relevant accreditation) principles of sample preparation, measurement and analysis.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

NYR Organic Administrator – Permanent Contract

Part Time: - 25.5 Hours (Monday - Friday)

Location: Peacemarsh, Dorset

We are seeking a customer focused administrator to deliver excellent customer service to our home-based consultants, dealing with all enquires promptly by responding to telephone enquiries & emails, helping to resolve any problems and escalating to other departments if necessary. This is a great opportunity for the right person to join our team at this exciting time. Click here to read more Click here to close ⟩⟩⟩

Based at our award-winning eco factory in Gillingham, Dorset, home to our head office, the NYR Organic Administrator role will involve:

  • Responding to issues raised by consultants in a professional manner.
  • Interrogation of Four front sales and back office software to assist in answering questions.
  • Creating orders & assisting consultants with orders and registering new applications.
  • Ensure all data captured during the recruitment process is maintained and managed.
  • To record basic call and email information as directed.
  • Process returns and credits for damaged or missing products.
  • Track damages and miss-picked orders accurately.
  • Update message board with latest stock information.
  • Communicate accurate information concerning promotions, incentives, policies and procedures, product information.
  • Explaining invoices and commission payments and the Career Plan to consultants.
  • Assisting in training of new staff.

What we're looking for from you:

  • Excellent communication skills, both written and spoken.
  • Excellent numeracy skills.
  • Attention to fine detail.
  • Able to adapt to numerous software systems, both bespoke and standard.
  • Excellent Customer Service Skills.
  • The ability to effectively prioritise workload is essential.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

IT Support Analyst – Permanent Contract

Full Time: - 35 Hours

Location: Peacemarsh, Dorset

We are seeking an IT Support Analyst to provide first and second line technical support to end users on technical issues and problems relating to hardware, software and peripherals. We are on a digital transformation journey, embedding a digital culture and customer first approach across our people, process and technology. This role will gain exposure to the latest Microsoft "cloud" technologies (Office365 & Dynamics365), collaboration tools and digital platforms across our omni-channel Retail estate. This is a great opportunity for the right person to join our team at this exciting time. Click here to read more Click here to close ⟩⟩⟩

Based at our award-winning eco factory in Gillingham, Dorset, home to our head office, the IT Support Analyst role will involve:

  • Providing exceptional customer service in person, via phone and email as appropriate
  • Resolving service desk issues including troubleshooting hardware and software issues
  • Performing user administration duties
  • First point of contact for IT support issues
  • Break/fix support for MS Windows PC's and MS Office applications
  • Installation of PC's, monitors, network printers and associated IT equipment, Microsoft software and other 3rd party applications
  • Liaising with 3rd party IT Service Desk and manage calls they are resolving, and with 3rd party support companies to resolve system issues

What we're looking for from you:

  • Experience of Remote Desktop support and working in an end-user desktop support role
  • Knowledge of Microsoft Office 2016, Windows 10, Windows Server, Office 365, Active Directory and Exchange
  • Knowledge of printer / peripheral device troubleshooting
  • Some understanding of TCP/IP, DNS and DHCP
  • Knowledge of Microsoft Cloud, MacOS/iOS and ITIL Foundation is desirable
  • Experience of IT Security, Group Policy and Patch Management
  • Experience of remote support for handheld smartphones and tablets
  • Have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations
  • Ability to work independently, share information and assist others

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

Christmas Temporary Picking and Packing Assistants – Temporary Contract

Full Time, Evenings or Weekends

Location: Peacemarsh, Dorset

Would you like to work for an award-winning organic beauty and health brand?

If you're interested in working in a fast paced and fun factory environment over the Christmas period we'd love to hear from you. Click here to read more Click here to close ⟩⟩⟩

We're looking for people to help cover over the Christmas period in our busy Mail Order team.

Responsible for ensuring Neal's Yard Remedies customer orders are picked, packed (sometimes gift-wrapped) and despatched accurately, on time and to required standards.

We are looking for individuals who can work well within a team, have good communication skills and a strong work ethic.

A variety of shift patterns are available to include full time, evenings or weekends.

Interviews will be held week commencing 22nd October 2018. Start date 14th November 2018.

To apply, email your interest to recruitment@nealsyardremedies.com

Copywriter – Permanent Contract

Full Time: - 35 Hours

Location: Peacemarsh, Dorset

Do you have an innate creative flair and the ability to think outside the box? We are seeking a Copywriter with experience in writing customer-facing marketing copy, ideally in the health and beauty industry. This is a great opportunity for the right person to join our team at this exciting time. Click here to read more Click here to close ⟩⟩⟩

Based at our award-winning eco factory in Gillingham, Dorset, home to our head office, the Copywriter role will involve:

  • Produce copy for all areas of the business
  • Create brand messages that include: product benefits, ingredients stories, ethical values
  • Develop product names and benefits for new product developments
  • Work with regulatory advisors to ensure all copy is compliant with regional regulatory bodies, is legal and honest
  • Support our home-selling channel, NYR Organic UK and US, with regionally compliant copy
  • Work with Training team on staff training presentations and scripts to ensure consistency and legal checked brand / product messaging
  • To implement the brand's tone of voice and copy style for all areas of the business.

What we're looking for from you:

  • Experience in writing customer-facing marketing copy, ideally in health and beauty
  • A keen eye for detail with a proven ability to proof read
  • A strong interest in creativity and marketing
  • Awareness of ASA and basic knowledge of advertising rules and restrictions
  • Excellent organisational skills with an ability to juggle several projects at once
  • Able to work to deadlines and remain calm under pressure
  • Some experience of multi-channel retailing and marketing is ideal
  • Some experience in successful project management

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

Quality Inspector / GMP Administrator – Fixed Term Contract Approx. 1 Year (Maternity Cover)

Full Time: - 37.5 Hours

Location: Peacemarsh, Dorset

Click here to read more Click here to close ⟩⟩⟩

Based at our award-winning eco factory in Gillingham, Dorset, home to our head office, the Quality Inspector / GMP Administrator role will involve:

  • Assisting with inspection of incoming goods and components to ensure compliance with quality specification, and for escalating issues as appropriate.
  • Assisting with document control administration, including preparation and distribution of paper and electronic documents.
  • Assisting with maintenance of QC records including spreadsheets and databases.
  • Manage all aspects of GMP Administration.
  • Coordinate the GMP training and delivery where necessary.

What we're looking for from you:

  • Minimum requirements: GCSE Science, Maths & English (C grade or above).
  • Administration experience is essential.
  • Experience working in a production environment is advantageous.
  • Being a great team player and well organised.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

Creative Artworker – Permanent Contract

Full Time: - 35 Hours

Location: Peacemarsh, Dorset

We are seeking a Creative Artworker with demonstrable experience within the design industry and exceptional knowledge of Adobe InDesign, Illustrator and Photoshop. This is a great opportunity for the right person to join our team at this exciting time. Click here to read more Click here to close ⟩⟩⟩

Based at our award-winning eco factory in Gillingham, Dorset, home to our head office, the Creative Artworker role will involve:

  • To produce artwork for a variety of print and online material.
  • Supply finished artwork against an agreed brief within specified time frames.
  • Ensure consistency, accuracy, legibility and graphic treatment across all artwork.
  • Responsible for creating accurate, print-ready artwork for packaging, editorial, direct marketing, marketing POS and online material.
  • Use problem solving skills to present solutions to challenging projects.

What we're looking for from you:

  • Demonstrable experience within the design industry.
  • Exceptional knowledge of Adobe InDesign, Illustrator and Photoshop.
  • Digital experience would be highly desirable.
  • Good knowledge of FMCG and packaging essential.
  • A portfolio that demonstrates packaging, catalogue, digital and editorial samples.
  • Fully familiar with all aspects of artwork production and good knowledge of the print production process.
  • An excellent eye for detail and colour, and a passion for creating accurate artwork under tight deadlines.
  • A team player who enjoys working within a close-knit creative environment.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.

IT Project Manager / Business Analyst – Permanent Contract

Full Time: - 35 Hours

Location: Peacemarsh, Dorset

We are seeking a Hybrid Project Manager / Business Analyst with a proven record in project management, ideally in an IT environment and technical business / data / systems analysis experience. Working in a programme team to implement and rollout an ERP system across the organisation, this is a great opportunity for the right person to join us at this exciting time. Click here to read more Click here to close ⟩⟩⟩

Based at our award-winning eco factory in Gillingham, Dorset, home to our head office, the IT Project Manager / Business Analyst role will be responsible for:

  • Working closely with IT, technical consultants and business analysts to manage all data, interface and reporting requirements
  • Identifying, planning, prioritising and delivering requirements across Finance, Operations and Retail projects within the Programme
  • Managing the recording and resolution of risks, issues and change requests
  • Developing project documentation as required
  • Running project meetings and technical workshops
  • Technical business analysis
  • Interface specifications and testing

What we're looking for from you:

  • Able to demonstrate experience as a project manager, ideally in an IT environment
  • Technical business / data / systems analysis experience
  • Educated to degree level and an ISEB Business Analysis Qualification
  • Prince2 Practitioner (or equivalent)
  • Experience of MS Dynamics 365 with SQL back end and MS Project experience
  • Proactive and creative problem solving
  • Excellent communicator with an open and flexible approach
  • Ability to manage more than one project at a time, working to tight deadlines
  • Negotiation skills for resolving stakeholder conflicts

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please send a covering email including your current salary details with a copy of your CV to recruitment@nealsyardremedies.com.