Why join Neal's Yard Remedies?

There’s no better time. Natural beauty is becoming increasingly popular so why not become a part of this growing trend by joining us at Neal’s Yard Remedies.

We are an award-winning natural and organic health and beauty brand founded in 1981 in Neal’s Yard, Covent Garden and here’s why we think you’ll love working with us…

  1. We are ethical pioneers
  2. We pride ourselves on honesty, integrity and transparency
  3. While we don’t like to brag, we have been lucky enough to win some really fantastic awards
  4. We have an extensive range of beauty products and remedies

What we offer in return

Not only would you be working in a friendly and energetic environment, but we also offer you some great benefits, some of which include:

  • Generous product discounts
  • 25 days paid holiday, plus bank holidays
  • Community day
  • Pension plan
  • Essence of Neal's Yard Remedies Staff Awards
  • Social Events
  • Discounted courses covering a range of therapies

Candidate privacy

Here at Neal’s Yard Remedies, your privacy is important to us. To find out more take a look at our

To apply please email us your CV and a covering email to: (please also state which position you are interested in).

In recruiting, hiring, developing and promoting employees, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, and places an obligation upon all staff to respect and act in accordance with the policy.

Retail

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - why not grow your career in our retail sales team?

If you have a desire to become a holistic beauty expert, offering a tailored service that focusses on your customer's wellbeing as a whole, we have many exciting opportunities in-store for you to grow your retail sales career. Whether you're a motivated Sales Assistant who loves to help people while delivering exceptional customer service or a dynamic Store Manager looking to grow and develop your own team, we're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision and share our love of natural and organic beauty and health with our customers.

Store Manager

We have exciting opportunities for Store Managers to join and lead our shop teams!

We are looking for an inspiring leader who can motivate and develop a team, deliver the brand vision, exceed sales targets and provide exceptional customer service. You'll be motivated, committed and most importantly, passionate about our values. A strong retail background is essential along with knowledge or qualifications in natural medicines.

For more information, click here

We currently have no roles available

Deputy Store Manager

We have exciting opportunities for Deputy Store Managers to support the Store Manager to promote a positive, honest, kind and inclusive working environment where our people feel excited to be part of the store team. As Deputy Store Manager you will inspire, coach and develop store teams to provide our customers with exceptional service.

In addition, the Deputy Store Manager will develop close relationships with local store networks to drive footfall and engagement with store activities, marketing initiatives and events. Knowledge, qualifications or a background in skincare, natural medicines and/or therapies, would be advantageous.

For more information, click here

We currently have no roles available

Assistant Store Manager

We have exciting opportunities for Assistant Store Managers to join our shop teams. If you are looking for progression, need a new challenge or know someone that does, then please get in touch!

We are recruiting for an Assistant Store Manager who will be responsible for all the operational processes including driving sales, training, local marketing initiatives, profitability and the well being of the staff. You will be a great seller who drives sales targets and provides exceptional customer service. A strong retail background is essential along with knowledge or qualifications in natural medicines.

For more information, click here

We currently have the following roles available

  • Birmingham - 35 hours per week

Senior Customer Advisor

We are currently seeking Senior Customer Advisors to join our store teams. Senior Customer Advisors play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

For more information, click here

We currently have the following roles available

  • Victoria - 35 hours

Customer Advisor

We are currently seeking Customer Advisors to join our store teams. Customer Advisors play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

For more information, click here

We currently have the following roles available

  • Stoney Street - 10 hours per week
  • Marylebone -14 hours per week
  • Marylebone -21 hours per week
  • Windsor -7 hours per week
  • Victoria x 2 - 14 hours per week
  • Bristol - 21 hours per week
  • Liverpool Street - 7 hours per week
  • St Pancras - 7 hours per week

Therapy Room Receptionist

The Receptionist is responsible for answering calls, booking appointments and taking payments for therapy treatments, liaising with practitioners and general housekeeping of the reception area and therapy rooms. The successful candidate will be highly organised, have excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines and therapies.

For more information, click here

We currently have no roles available

To apply, please email your CV and covering letter to recruitment@nealsyardremedies.com


London Office

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team.

Whether you're just starting out, looking for a complete career change or taking the next step in your managerial career, we have a wide range of opportunities in our head office in Covent Garden, London. We're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision in a fast paced, but extremely rewarding environment.

We currently have the following roles available

  • Senior Creative Designer

Please find an overview of each vacancy below:

Senior Creative Designer

Permanent, 35 hours per week

Location: London or Dorset

Candidates in London would need the ability to travel to Dorset on a regular basis

The Senior Creative Designer is responsible for delivering integrated creative for our brand. They will collaborate closely with the Head of Creative, Artwork Manager and the Creative Project Manager. Click here to read more Click here to close ⟩⟩⟩

Role Responsibilities:

  • You will be a conceptual designer with innovative ideas and pushing creative boundaries. With an absolute passion for creating unique and emotive experiences holistically across all our platforms and channels.
  • You will be able to interpret briefs, challenge and project manage your jobs start to finish. Ensuring close alignment and collaboration with the Head of Creative all the way.
  • You will ensure all deliverables meet and exceed our high standards. Focus on delivering new ideas but also rationalise creativity with coherent and logical reason and thought.
  • Creative innovative solutions to all projects, packaging and campaigns ensuring all channels are connected and the storytelling and execution is seamless.
  • You will be comfortable in platform neutral project mapping. Have an in-depth understanding of digital and social aspects of your projects. Ensuring careful consideration and planning takes place prior to delivery stages for every detail prior to handover to our delivery teams.
  • You will be confident in concepting and designing for retail, packaging, digital and social.
  • You will be extremely organised and be able to navigate and follow process, handovers to the artworkers and keep all project stakeholders closely informed.
  • Keeping our Creative Project Managers updated on job status and scheduling.
  • Work with, develop and closely follow our brand guidelines, acting as a brand guardian across the board.
  • Taking creative work through the production process to finished artwork and to print, through the proofing process and press pass if necessary.
  • You will be highly collaborative and efficient throughout all aspects of this role. Confident in your beliefs but humble and collaborative.
  • Dealing with all of our brief owners to ensure the best outcome for our brand and creative vision.
  • Overseeing jobs, mentoring junior team members and making sure all your projects are on track.
  • Ensuring that all work produced is technically correct resulting in high-quality, platform-ready files.
  • Supporting the Head of Creative with ad hoc projects, as requested
  • Providing leadership and motivation for the Studio team, implementing, managing an effective process and efficient ways of operating as a team.

Person Specification:

  • To have a demonstrable experience in Creative Design (either agency or client side), with some knowledge of the Beauty sectors.
  • Confidently presenting and articulating your concepts and ideas to all different levels.
You will…
  • Work with the Creative Director to ensure the design work exceeds client expectations.
  • Work alongside a team of designers across multiple projects and timelines.
  • Have a strong working knowledge of brand development and the creative process.
  • Have the ability to translate ideas into creative designs that are on brand.
  • Possess the ability to generate ideas and concepts.
  • Have an extensive knowledge of print and digital design across all FMCG platforms.
  • To be able to manage multiple projects from concept to completion and at pace.
  • To have exceptional creative skills, with a keen eye for detail.
  • To demonstrate strong interpersonal and communication skills, to communicate effectively and build positive relationships with a wide range of stakeholders.
  • To develop knowledge of layouts, graphic fundamentals, typography.
  • Working competently with Adobe Creative Cloud, digital, basic video editing, animation and Powerpoint.
  • Attend relevant conferences and seminars to keep updated in this field.
  • Naturally embodies the values contained in the ‘Vision and Mission statements’.

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

To apply, please email recruitment@nealsyardremedies.com.


Dorset Head Office & Factory

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team at our eco-factory in Gillingham, Dorset.

We currently have the following roles available

  • Consultant Services Administrator
  • Cook
  • Creative Artworker Apprentice
  • Apprentice Warehouse Operative
  • Senior Creative Designer
  • Data Analysis Manager
  • Customer Care Assistant

Please find an overview of each vacancy below:

Consultant Services Administrator

Permanent, 35 hours per week

Location: Peacemarsh, Dorset

Based at our Eco-Factory in Dorset, we have an exciting opportunity available for a Consultant Services Administrator to join our Consultant Services team who work with the Direct Selling Channel of Neal’s Yard Remedies, supporting our Independent Consultants in the UK, France, Ireland and Germany. Click here to read more Click here to close ⟩⟩⟩

Role Responsibilities:

  • Responding promptly to consultant enquiries by telephone & email, resolving problems and escalating to other departments if necessary (e.g. finance or sales) ensuring consultant is updated at regular and agreed intervals. Excellent communication skills are essential, both on the telephone & in writing.
  • Responding to issues raised by consultants in a professional manner and escalating to the NYR Organic Co-ordinator where necessary. The ability to effectively prioritise workload is essential.
  • Interrogation of Fourfront sales and back office software to assist in answering questions.
  • Creating orders & assisting consultants with orders and registering new applications. Liaison with 3PL provider where appropriate where orders need to be expedited / amended etc.
  • Ensure all data captured during the NYR Organic recruitment process is maintained and managed according to industry best practice. Ensure all enquiries are logged and filed in a methodical and effective way. To review accuracy of data held on Fourfront relating to consultants and correct data where required.
  • To record basic call and email information as directed to enable departmental information to be created and shared.
  • Process returns and credits for damaged or missing products. Initiate credit notes / vouchers and refund card payments where necessary. Process customer returns due to skin reactions, log information on Q pulse system, putting the product over to QC, reporting the outcome to the customer.
  • Track damages and miss-picked orders accurately to enable detailed reporting of created and problems acted upon in a timely manner.
  • Update message board with latest stock information including new, discontinued and out of stocks
  • Communicate accurate information concerning promotions, incentives, policies and procedures, product information.
  • Explaining invoices and commission payments and the Career Plan to consultants. Good numeracy skills are necessary.
  • Assisting in training of new staff

Person Specification:

  • Excellent communication skills, both written and spoken.
  • Excellent numeracy skills.
  • Attention to fine detail.
  • Able to adapt to numerous software systems, both bespoke and standard.
  • Excellent Customer Service Skills
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please email recruitment@nealsyardremedies.com.

Cook

Permanent, 35 hours per week

Location: Peacemarsh, Dorset

To produce nutritious, organic (where possible) lunches and other refreshments for staff and visitors at NYR’s Head Office and Manufacturing Facility and to make the Restaurant the heart of the community. Click here to read more Click here to close ⟩⟩⟩

Role Responsibilities:

Daily Food Preparation & Service
  • Assist with preparation and cooking of hot and cold dishes for 50 – 100 staff per day
  • Assist with baking cakes daily for staff and other occasions such as monthly Birthday cake
  • Preparation of refreshments for internal meetings
  • Serving of meals breakfast/ lunchtimes including taking monies both PDQ machine and cash and cashing up at the end of the day
  • To assist with keeping to budgets, stock control, placing orders with suppliers and checking against invoices
  • Occasionally manage the kitchen to cover holiday and sickness (a limited menu will be provided on these occasions to assist with smooth running of the kitchen)
  • Assisting with development of new and exciting menus for the restaurant
  • Replenish stocks of tea/coffee etc. in the Staff Kitchen on a daily basis
  • Assist with catering of One-Off special events such as Summer BBQ, Christmas Party & Retails Conference
Cleanliness & Hygiene
  • Adhere to Kitchen opening and closing procedures
  • Operate to agreed food hygiene standards and keep records where necessary in line with legal requirement (HACCAP) and Company Standards.
  • Clear down the Kitchen and Restaurant Area(including refectory tables) at the end of service
  • Keep all equipment and textiles clean and maintained
  • Carry out periodic spring cleaning where required
  • Keep the Kitchen in a clean and hygienic state at all times
  • Ensure the Staff Kitchen is kept clean & tidy on a daily basis and load/unload the dishwasher

Person Specification:

  • A minimum of NVQ Level 2 in Professional Cookery
  • Hold a current Food Hygiene Certificate
  • Proven track record with demonstrable experience in a similar role
  • Experience with Food Allergies, Special Diets and labelling
  • Passion for working within the Catering and Hospitality industry
  • Present a smart professional appearance and good personal hygiene
  • Committed to achieving good standards of food hygiene
  • Proven Customer Services & Communication skills
  • Friendly and welcoming, whilst remaining calm under pressure
  • Confidence to work under own initiative, yet take direction well
  • Able to plan and manage own time effectively
  • Able to demonstrate excellent organisational skills
  • Good attention to detail
  • Reasonable physical fitness
Essential Values, Behaviours and Attitudes
  • Be honest, fair and kind
  • Deliver the highest quality in everything we do
  • Inspire customers, suppliers and our people
  • Show leadership, teamwork and take responsibility
  • Do good through sustainable and profitable growth
  • Learn from our mistakes and celebrate success

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please email recruitment@nealsyardremedies.com.

Creative Artworker Apprentice

35 hours per week

Location: Peacemarsh, Dorset

This is an exciting and creative role working on a mix of projects across all platforms, including websites, social media, publications, promotions, photography and video. Click here to read more Click here to close ⟩⟩⟩

Working as part of an engaged Creative Team within a busy Marketing department you will support the creation of engaging design projects used across a variety of health and beauty products.

Applications for apprenticeship
Closing date

28th June 2019

Apprenticeship summary

  • Working week
    • Monday – Friday, 09:00 to 17:00
    • Total hours per week: 35.00
  • Monthly wage

    National Apprentice Rates of Pay

  • Expected duration

    24 months

  • Possible start date

    ASAP

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001513286

  • Positions

    1 available

Vacancy description

Neal’s Yard Remedies are excited to offer this opportunity to join our expanding business. The role will be varied and challenging, and will include daily tasks such as:

  • Assist with Creative Design projects and requests
  • Assist in production of Creative Design projects
  • Support Marketing and Studio Teams
  • Edit and prepare images for use in Marketing material
  • Develop designs to work across print, digital and social media platforms
  • Creating Press releases
  • Assisting the Photographer/Videographer when needed

Requirements and prospects

Desired skills
  • Excellent IT skills (including Microsoft Office applications)
  • Knowledge of Adobe Creative Suite would be desirable but not essential
  • Working with multiple stakeholders and management
  • Methodical with a strong attention to detail
  • Excellent organisational and communication skills
Personal qualities
  • Passionate for all things design; online, offline and social
  • An interest in the graphic arts industry
  • Ability to work independently
  • Willingness and ability to be flexible
  • Enthusiastic and willing to learn
  • Professional and courteous manner
  • Strong team player
  • Highly motivated
Desired qualifications
  • 5 GCSEs, of which maths and English are of level 6 or 7 in the new grading system with the other 3 subjects at least a Grade C
  • Level 2 / 3 Media, Art, Design or similar
Future prospects

Neal’s Yard Remedies are hoping to develop from within, and should the right candidate be successful in completing their Apprenticeship then a full-time permanent position may be considered.

Things to consider

Apprentices are paid for their normal working hours and training as part of their apprenticeship (usually one day per week). For more information visit: www.gov.uk/national-minimum-wage-rates

Questions for candidates

First question

Why do you think you would be right for this position?

Second question

Which online business stands out, and why?

About the employer

Employer

Neal’s Yard (Natural) Remedies Ltd.
https://www.nealsyardremedies.com/

Disability Confident

Employer is not registered as Disability Confident

Description
Why join Neal's Yard Remedies?

There’s no better time. Natural beauty is becoming increasingly popular so why not become a part of this growing trend by joining us at Neal’s Yard Remedies.

We are an award-winning natural and organic health and beauty brand founded in 1981 in Neal’s Yard, Covent Garden and here’s why we think you’ll love working with us…

  • We are ethical pioneers
  • We pride ourselves on honesty, integrity and transparency
  • While we don’t like to brag, we have been lucky enough to win some really fantastic awards
  • We have an extensive range of beauty products and remedies
What we offer in return?

Not only would you be working in a friendly and energetic environment, but we also offer you some great benefits, some of which include:

  • Generous product discounts
  • 25 days paid holiday, plus bank holidays
  • Community day
  • Pension plan
  • Essence of Neal's Yard Remedies Staff Awards
  • Social Events
  • Discounted courses covering a range of therapies

Apprentice Warehouse Operative

35 hours per week

Location: Peacemarsh, Dorset

We are looking for an Apprentice to join our team of experienced Warehouse staff carrying out a range of moving, packing and stock-taking roles and duties across our onsite Warehouse. Click here to read more Click here to close ⟩⟩⟩

Applications for apprenticeship
Closing date

Friday 28th June 2019

Apprenticeship summary

  • Working week

      37.5 hours per week based on a 2 week rotating shift pattern

    • Week 1 0700-15.30
    • Week 2 08.30-17:00
  • Monthly wage

    National Apprentice Rates of Pay

  • Expected duration

    13 months

  • Possible start date

    ASAP

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001530080

  • Positions

    1 available

Vacancy description

Neal’s Yard Remedies are excited to offer this opportunity to join our expanding business. Working under the direction and guidance of experienced Warehouse staff, putting into practice and further developing the skills you will learn through the apprenticeship program. The role will be varied and challenging including tasks such as:

  • Ensuring Goods in Deliveries are accurately receipted, labelled and Quality Control documentation filled out as per Goods In procedure.
  • Checking for damaged/missing items
  • Storing goods
  • Moving stock by various methods
  • Picking/packing works orders
  • Loading goods for dispatch
  • Maintaining accurate stock records, completion of all warehouse documentation and diligent adherence to all routines and procedures
  • Keeping the warehouse clean and tidy and cleaning up at the end of the day
  • Other tasks as required

Requirements and prospects

Desired skills
  • Attention to detail
  • Good communication skills
  • Willing to learn
  • Motivated
  • Able to problem solve
Personal qualities
  • Ability to work independently
  • Willingness and ability to be flexible
  • Enthusiastic and willing to learn
  • Professional and courteous manner
  • Strong team player
  • Highly motivated and active
  • Trustworthy and reliable
  • A positive and 'can-do' attitude
Desired qualifications
  • GCSEs grades A-C (9-4) in English and Maths or equivalent.
Future prospects

Neal’s Yard Remedies are hoping to develop from within, and should the right candidate be successful in completing their Apprenticeship then a full-time permanent position may be considered.

Things to consider

Apprentices are paid for their normal working hours and training as part of their apprenticeship (usually one day per week). For more information visit: www.gov.uk/national-minimum-wage-rates

Questions for candidates

First question

Why do you think you would be right for this position?

Second question

What attracts you to working at Neal’s Yard Remedies

About the employer

Employer

Neal’s Yard (Natural) Remedies Ltd.
https://www.nealsyardremedies.com/

Disability Confident

Employer is not registered as Disability Confident

Description
Why join Neal's Yard Remedies?

There’s no better time. Natural beauty is becoming increasingly popular so why not become a part of this growing trend by joining us at Neal’s Yard Remedies.

We are an award-winning natural and organic health and beauty brand founded in 1981 in Neal’s Yard, Covent Garden and here’s why we think you’ll love working with us…

  • We are ethical pioneers
  • We pride ourselves on honesty, integrity and transparency
  • While we don’t like to brag, we have been lucky enough to win some really fantastic awards
  • We have an extensive range of beauty products and remedies
What we offer in return?

Not only would you be working in a friendly and energetic environment, but we also offer you some great benefits, some of which include:

  • Generous product discounts
  • 25 days paid holiday, plus bank holidays
  • Community day
  • Pension plan
  • Essence of Neal's Yard Remedies Staff Awards
  • Social Events
  • Discounted courses covering a range of therapies

Senior Creative Designer

Permanent, 35 hours per week

Location: Peacemarsh, Dorset

The Senior Creative Designer is responsible for delivering integrated creative for our brand. They will collaborate closely with the Head of Creative, Artwork Manager and the Creative Project Manager. Click here to read more Click here to close ⟩⟩⟩

Role Responsibilities:

  • You will be a conceptual designer with innovative ideas and pushing creative boundaries. With an absolute passion for creating unique and emotive experiences holistically across all our platforms and channels.
  • You will be able to interpret briefs, challenge and project manage your jobs start to finish. Ensuring close alignment and collaboration with the Head of Creative all the way.
  • You will ensure all deliverables meet and exceed our high standards. Focus on delivering new ideas but also rationalise creativity with coherent and logical reason and thought.
  • Creative innovative solutions to all projects, packaging and campaigns ensuring all channels are connected and the storytelling and execution is seamless.
  • You will be comfortable in platform neutral project mapping. Have an in-depth understanding of digital and social aspects of your projects. Ensuring careful consideration and planning takes place prior to delivery stages for every detail prior to handover to our delivery teams.
  • You will be confident in concepting and designing for retail, packaging, digital and social.
  • You will be extremely organised and be able to navigate and follow process, handovers to the artworkers and keep all project stakeholders closely informed.
  • Keeping our Creative Project Managers updated on job status and scheduling.
  • Work with, develop and closely follow our brand guidelines, acting as a brand guardian across the board.
  • Taking creative work through the production process to finished artwork and to print, through the proofing process and press pass if necessary.
  • You will be highly collaborative and efficient throughout all aspects of this role. Confident in your beliefs but humble and collaborative.
  • Dealing with all of our brief owners to ensure the best outcome for our brand and creative vision.
  • Overseeing jobs, mentoring junior team members and making sure all your projects are on track.
  • Ensuring that all work produced is technically correct resulting in high-quality, platform-ready files.
  • Supporting the Head of Creative with ad hoc projects, as requested
  • Providing leadership and motivation for the Studio team, implementing, managing an effective process and efficient ways of operating as a team.

Person Specification:

  • To have a demonstrable experience in Creative Design (either agency or client side), with some knowledge of the Beauty sectors.
  • Confidently presenting and articulating your concepts and ideas to all different levels.
You will…
  • Work with the Creative Director to ensure the design work exceeds client expectations.
  • Work alongside a team of designers across multiple projects and timelines.
  • Have a strong working knowledge of brand development and the creative process.
  • Have the ability to translate ideas into creative designs that are on brand.
  • Possess the ability to generate ideas and concepts.
  • Have an extensive knowledge of print and digital design across all FMCG platforms.
  • To be able to manage multiple projects from concept to completion and at pace.
  • To have exceptional creative skills, with a keen eye for detail.
  • To demonstrate strong interpersonal and communication skills, to communicate effectively and build positive relationships with a wide range of stakeholders.
  • To develop knowledge of layouts, graphic fundamentals, typography.
  • Working competently with Adobe Creative Cloud, digital, basic video editing, animation and Powerpoint.
  • Attend relevant conferences and seminars to keep updated in this field.
  • Naturally embodies the values contained in the ‘Vision and Mission statements’.

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please email recruitment@nealsyardremedies.com.

Data Analysis Manager

Permanent, 35 hours per week

Location: Peacemarsh, Dorset

Leading the companies reporting capabilities, business analysis and data strategy, with a key emphasis on proactively delivering analysis and developing future capabilities, that drive efficiencies, are scalable and support company growth. Click here to read more Click here to close ⟩⟩⟩

The role will also involve developing good relationships with all served channels and departments, as part of this it will be your responsibility to create and deliver to agreed service levels. As the lead member of the team, you will be responsible for all the team’s output and will actively get involved in high level analysis and presentation deliveries. Being a relatively small team, you will also be expected get involved in the day to day delivery of reports and data analysis, particularly to cover busy periods or annual leave.

Role Responsibilities:

  • Be accountable for all reports and analysis produced by the team
  • Always be looking for way to drive efficiency and best use of the team’s skills
  • Build & maintain complex Excel models (using VBA)
  • Deliver key business analysis and presentations
  • Create and maintain a team vision that aligns with and helps deliver the company strategy
  • Lead and coach the data analysis team
  • Develop good relationships with all served channels and departments
  • Build the team’s profile to ensure it is seen as the ‘go to’ place for accurate timely data
  • Build and maintain the relationship with the Head of IT, to ensure development plans are aligned and achievable from a systems perspective

Person Specification:

You will have extensive experience in an analytical role, including managing and leading teams. With a commercial aptitude and proactive approach, you will be able to identify opportunities to drive efficiencies to improve accuracy, delivery and quality of reports, then implement a plan to drive improvement. As a good communicator you will be comfortable building relationships with people at all levels across the business and able to deliver presentations with confidence and clarity.

Experience and Skills
  • Proven experience leading an analytical team
  • A passion for driving change and delivering efficiencies
  • Knowledge of Microsoft SQL Server, SQL Server Management Studio (SSMS), MS-SQL Server Analysis Services (SSAS), MS-SQL Server Integration Services (SSIS) and MS-SQL Reporting Services (SSRS)
  • Any experience of Data Warehouse methodology, SSIS package building, OLAP cubes and Microsoft Power Platform (PowerBI, PowerApps etc) would be desirable
  • Extensive experience using Business Objects including universe design
  • Highly proficient user of all Microsoft Office applications, particularly Excel, PowerPoint & Word
  • High commercial aptitude with excellent written and verbal communication skills
  • Must be able to demonstrate good numerical and analytical capabilities, including manipulating data to create meaningful insight and have excellent attention to detail
  • Must be self-motivated and proactive in your approach

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please email recruitment@nealsyardremedies.com.

Customer Care Assistant

Fixed term position for 6 months

Part Time 22.5 hours a week - Mon/Tues/Fri (7 hours per day), plus one Saturday in four

Location: Peacemarsh, Dorset

Amongst other things, the Customer Care team provides a superb service to customers who place orders by web or phone. This role primarily focuses on the mail order side of the business. Click here to read more Click here to close ⟩⟩⟩

You will use your excellent interpersonal skills to provide a caring, informed and efficient service. The holder of the role should be flexible to work across tasks within the Customer Care Team when required.

Role Responsibilities:

  • To take orders over the telephone accurately.
  • Answer telephones professionally, quickly and efficiently.
  • To promote and link sell over the phone, products that are relevant to the customer’s requirements.
  • Respond to telephone enquiries and ensure they are given the appropriate action.
  • To provide customers with accurate and up to date product information.
  • Ensure that all customer complaints are dealt with in an efficient manner.
  • Liaise with our courier service to ensure the customer’s needs are met and to investigate queries relating to this service.
  • Become fully familiar with our Gift card and Loyalty schemes.
  • To help process our Practitioner Discount Scheme.
  • To deal efficiently with customer/store returns.
  • To inform the Customer Care Manager of any queries or problems on the Neal’s Yard Remedies products and services over the phone.

Person Specification:

  • Customer contact experience.
  • Highly organized with good attention to detail
  • Calm under pressure and able to work at a fast pace.
  • Excellent written and verbal communication skills.
  • Strong IT skills.
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.
  • The ability to offer a therapy modality would be an advantage.
  • A high level of commitment is required during the Christmas period of November and December and extra hours are expected when required.
  • You are expected to work at least one Saturday per month.
  • There will also be cover required for occasional Bank Holidays.

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

To apply, please email recruitment@nealsyardremedies.com.

Work Experience/Internships

Thank you for your interest in undertaking a placement with us here at Neal’s Yard remedies. All of our work placements for 2019 have now been filled. Please check our website later in the year for details of how to apply for work experience or an internship for our 2020 intake.