Why join Neal's Yard Remedies?

There’s no better time. Natural beauty is becoming increasingly popular so why not become a part of this growing trend by joining us at Neal’s Yard Remedies.

We are an award-winning natural and organic health and beauty brand founded in 1981 in Neal’s Yard, Covent Garden and here’s why we think you’ll love working with us…

  1. We are ethical pioneers
  2. We pride ourselves on honesty, integrity and transparency
  3. While we don’t like to brag, we have been lucky enough to win some really fantastic awards
  4. We have an extensive range of beauty products and remedies

What we offer in return

Not only would you be working in a friendly and energetic environment, but we also offer you some great benefits, some of which include:

  • Generous product discounts
  • 25 days paid holiday, plus bank holidays
  • Community day
  • Pension plan
  • Essence of Neal's Yard Remedies Staff Awards
  • Social Events
  • Discounted courses covering a range of therapies

Candidate privacy

Here at Neal’s Yard Remedies, your privacy is important to us. To find out more take a look at our

To apply please email us your CV and a covering email to: (please also state which position you are interested in).

In recruiting, hiring, developing and promoting employees, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, and places an obligation upon all staff to respect and act in accordance with the policy.

Retail

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - why not grow your career in our retail sales team?

If you have a desire to become a holistic beauty expert, offering a tailored service that focusses on your customer's wellbeing as a whole, we have many exciting opportunities in-store for you to grow your retail sales career. Whether you're a motivated Sales Assistant who loves to help people while delivering exceptional customer service or a dynamic Store Manager looking to grow and develop your own team, we're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision and share our love of natural and organic beauty and health with our customers.

Store Manager

We have exciting opportunities for Store Managers to join and lead our shop teams!

We are looking for an inspiring leader who can motivate and develop a team, deliver the brand vision, exceed sales targets and provide exceptional customer service. You'll be motivated, committed and most importantly, passionate about our values. A strong retail background is essential along with knowledge or qualifications in natural medicines.

For more information, click here

We currently have no roles available

Deputy Store Manager

We have exciting opportunities for Deputy Store Managers to support the Store Manager to promote a positive, honest, kind and inclusive working environment where our people feel excited to be part of the store team. As Deputy Store Manager you will inspire, coach and develop store teams to provide our customers with exceptional service.

In addition, the Deputy Store Manager will develop close relationships with local store networks to drive footfall and engagement with store activities, marketing initiatives and events. Knowledge, qualifications or a background in skincare, natural medicines and/or therapies, would be advantageous.

For more information, click here

We currently have no roles available

Assistant Store Manager

We have exciting opportunities for Assistant Store Managers to join our shop teams. If you are looking for progression, need a new challenge or know someone that does, then please get in touch!

We are recruiting for an Assistant Store Manager who will be responsible for all the operational processes including driving sales, training, local marketing initiatives, profitability and the well being of the staff. You will be a great seller who drives sales targets and provides exceptional customer service. A strong retail background is essential along with knowledge or qualifications in natural medicines.

For more information, click here

We currently have the following roles available

  • St Pancras - 35 hours per week
  • Farnham - 35 hours per week
  • Covent Garden – 35 hours per week

Senior Customer Advisor

We are currently seeking Senior Customer Advisors to join our store teams. Senior Customer Advisors play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

For more information, click here

We currently have no roles available

Customer Advisor

We are currently seeking Customer Advisors to join our store teams. Customer Advisors play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

For more information, click here

We currently have the following roles available

  • Bluewater – 28 hours per week
  • Dorchester – 7 hours per week
  • Farnham – 18 hours per week
  • Farnham – 7 hours per week
  • Oxford -14 hours per week
  • Newbury – 8 hours per week
  • Solihull – 7 hours per week
  • Shrewsbury – 7 hours per week
  • Canary Warf – 14 hours per week
  • Stoney Street – 21 hours per week
  • Eldon Square Newcastle – 7 hours per week

Therapy Room Receptionist

The Receptionist is responsible for answering calls, booking appointments and taking payments for therapy treatments, liaising with practitioners and general housekeeping of the reception area and therapy rooms. The successful candidate will be highly organised, have excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines and therapies.

For more information, click here

We currently have no roles available

To apply, please email your CV and covering letter to recruitment@nealsyardremedies.com

Christmas Temporary Customer Advisors

If you’re interested in working in a fast paced and fun retail environment over the Christmas period and are passionate about promoting ethical, sustainable, organic beauty and health, we’d love to hear from you.

Our seasonal positions will start late October to the end of December 2019.

To apply, email your interest to recruitment@nealsyardremedies.com

We currently have these roles available in the following locations

  • Canary Wharf
  • St Pancras
  • Liverpool Street
  • Victoria
  • Clapham
  • Islington
  • Marylebone High Street
  • Westfield Stratford
  • Wimbledon
  • Elgin
  • Covent Garden
  • Stoney Street
  • Cardiff
  • Leeds
  • Meadowhall
  • St Albans
  • Stamford
  • York
  • Windsor
  • Shrewsbury
  • Salisbury
  • Birmingham
  • Bristol
  • Cardiff
  • Dorchester
  • Farnham
  • Newbury
  • Manchester
  • Newbury
  • Oxford

London Office

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team.

Whether you're just starting out, looking for a complete career change or taking the next step in your managerial career, we have a wide range of opportunities in our head office in Covent Garden, London. We're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision in a fast paced, but extremely rewarding environment.

We currently have no roles available


Dorset Head Office & Factory

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team at our eco-factory in Gillingham, Dorset.

We currently have the following roles available

  • Apprentice - Warehouse Administrator (Business Administration – Level 2)
  • Christmas Temporary Despatch Assistants
  • Distribution & Export Compliance Coordinator
  • Customer Care Assistant
  • Group Financial Manager
  • Material Handler

Please find an overview of each vacancy below:

Apprentice - Warehouse Administrator (Business Administration – Level 2)

Location: Peacemarsh, Dorset

In association with Yeovil College, this is a fantastic opportunity to join our widely recognised brand, playing a key role in the administration and fulfilment of routines within all Warehouse locations. You will be a key member of the Warehouse team driving quality, service, and continuous improvement. Click here to read more Click here to close ⟩⟩⟩

Typical duties include:

  • Particular focus on the receipt and transfers of stock within the internal/external Warehouses
  • Administration of Goods in Scheduling/Bookings
  • Processing internal stock transfers and data inputting in Sage
  • Goods Receipting
  • Preparing internal documentation ready for issues
  • Administration of Stock Storage at Wincanton
  • Scanning of all Warehouse Documentation
  • Working effectively with the Warehouse Manager and Warehouse team
  • To build key working relationships with the Production and Packing teams
  • Timely inputting of data on to Sage System
  • Collection of data and updating of the departments’ KPI’s
  • Provide support for the Stock Coordinator
  • Administration and Control of all stock transfers to and from 3PL partners
  • Exporting and importing of EDI files and consolidation of Sage and third party Manhatten system
  • Administration, Upkeep and Reconciliation of NYR PI checks (Componentry and Raw Materials) and NW(Finished Stock)
  • Administration, Upkeep and Reconciliation of NW PI checks
  • To instigate investigations into stock variances at both site and finished goods warehouses

Skills required:

  • Practically-minded, able to address a task in a logical and efficient manner
  • Evidence of attention to detail
  • Strong numeracy skills
  • Ability to prioritise effectively and a determination to complete tasks
  • Effective and willing to communicate issues to team members and supervisors
  • Computer literate
  • Excellent initiative, proven delivery of tasks to deadlines and completion of stand-alone projects

Personal qualities:

  • Tidy and pride in good ‘housekeeping’ within the work area
  • Showing respect for team members from diverse backgrounds and all walks of life
  • Pro-active attitude and flexibility in approach to tasks
  • Ability to work as part of a team and on own initiative
  • Ability to learn to input and query data within computer system/application, namely SAGE and Excel
  • In tune with Neal’s Yard Remedies’ values
  • Aware of your own impact

To apply, please email recruitment@nealsyardremedies.com.

Christmas Temporary Despatch Assistants

37.5 hours a week across 6 days (including a Saturday or Sunday)

Location: Peacemarsh, Dorset

If you’re interested in working in a fast paced and friendly factory environment over the Christmas period and are passionate about organic beauty and health, we’d love to hear from you. Click here to read more Click here to close ⟩⟩⟩

Our seasonal positions will start early/mid November to the end of December 2019.

To apply, email your CV and cover letter to recruitment@nealsyardremedies.com

Responsibilities will include:

  • Picking and packing customer orders accurately, on time and to required standards.
  • Keeping the work areas clean, tidy and safe, and remove waste for re-cycling as required

What we're looking for from you:

  • Packing experience would be preferred but not essential, full training will be provided
  • Physically fit, able to work standing up for long periods
  • Practically minded, able to address a task in a logical and efficient manner
  • Strong attention to detail, and a desire to produce high quality service
  • Pro-active attitude and flexibility in approach to tasks
  • Able to work well as part of a team and on own initiative
  • Able to recognise faults and quality issues, and make adjustments/actions accordingly
  • Willing to work reasonable overtime during peak periods

Distribution & Export Compliance Coordinator

Permanent, 35 hours per week

Location: Peacemarsh, Dorset

The Distribution & Compliance Coordinator is a key role in the Distribution Department responsible for ensuring NYR is compliant to HMRC VAT Legislation for all exports, as well providing a professional export shipping service to the Japanese market. Click here to read more Click here to close ⟩⟩⟩

You will be responsible for checking all evidence of export paperwork to ensure it meets UK Government regulations plus updating and maintaining the HMRC export compliance register as directed by the Distribution Manager.

You will also be responsible for the total despatch process for the Japan market from receipt of sales order through to final delivery of the goods in Japan.

You will also assist with co-ordinating orders across multiple channels as and when required acting as cover for departmental team members during busy periods or absenteeism.

Role Responsibilities:

EXPORT COMPLIANCE

  • Check export paperwork from customers and/or freight forwarders to ensure they are compliant with HMRC Legislation.
  • Communicate with customers and freight forwarders to request the necessary paperwork and escalate to the Distribution Manager if not provided within the required timescales.
  • Work with the Head of Finance to provide support where necessary in completing the quarterly VAT return.
  • Liaise regularly with the Finance Dept and International Partnership Managers providing support on matters concerning export compliance.
  • Communicate clearly, effectively and efficiently with all internal and external stakeholders.
  • Provide support to Distribution Team Members where necessary to ensure they fully understand the HMRC Evidence of Export requirements thus ensuring NYR remains fully compliant.
  • Attend HMRC VAT Audits acting in a supporting role to the Distribution Manager.
  • Keep fully up to date with HMRC Legislation in terms of export procedures ensuring that NYR is fully compliant.
  • Publish an internal audit schedule of export documentation as well as recording the results of internal audits highlighting area of concern to the Distribution Manager.
  • Obtain HMRC Monthly Commodity Codes updates and ensure that any Commodity Codes which are applicable to NYR products are updated in the Company’s ERP System.

SALES ORDERS

  • Take ownership and accept responsibility of orders for the Japanese Market from point of receipt of sales order through to final delivery to the Customer.
  • Ensure all orders are entered into the Company’s ERP system in an efficient and timely manner.
  • Co-ordinate the delivery of all orders to ensure that products are available in time to meet the Customer’s required delivery dates. This will include working closely with Planning, Production, Quality, Warehouse and the Company’s 3PL.
  • Communicate with the Customer’s freight forwarder to ensure that orders are collected in accordance with deadlines to meet the Customer’s required delivery dates.
  • Prepare export documentation to ensure the Customer’s freight forwarder has what is required to collect the order. This may include (but is not limited to); commercial invoices, packing lists, sales invoices, MSDS forms, EUR 1 forms, applying for Certificates of Origin etc.
  • Communicate effectively with the Customer to keep them fully updated on all aspects of the despatch process.
  • Work closely with the International Partnership Manager to ensure that customer satisfaction is always achieved and maintained.
  • Respond quickly and professionally to enquiries in a clear and concise manner and escalate to other departments if required.
  • Liaise regularly with various departments in the execution of your duties, including (but not limited to): International Partnership Mangers, Account Managers, Finance Department, 3PL Logistics Providers and the Peacemarsh Warehouse Team.
  • Raise additional manual invoices when necessary ensuring attention to detail and the accurate maintenance of records.
  • Ensure all emails are logged and filed in a methodical and effective manner.
  • Ensure all correspondences with customers are handled in a professional, courteous manner and escalated through the Distribution Manager where necessary.
  • Ensure all dealings with NYR colleagues are handled in a professional and courteous manner.
  • Ensure all necessary proof of export documentation is received within the legal timeframe. All documents are to be filed and archived in a logical manner in order to meet compliance regulations.

CREDITS & DISCREPANCIES

  • Investigate delivery discrepancies by liaising with International Partnership Managers and Warehouse teams, escalate to Distribution Manager where necessary and keep accurate records of investigation.
  • Raise credits where necessary, as advised by International Partnership Managers.

SYTEMS

  • Competence in the use of all systems such as Sage/ERP, EDI, Transalis, Cybertill, B2B and Microsoft Office (to include Word, Excel and Outlook)
  • Provide support where necessary for other members of the Distribution team and deputise for others during periods of annual leave or sickness.
  • Support the Distribution Manager in any other reasonable request for the good and benefit of the company.

HEALTH & SAFETY

  • Engage in our positive health and safety culture
  • Notify the company of any potentials risk to your, or your colleagues, health, safety and wellbeing whilst at work
  • Cooperate with the company by following processes and training provided on health and safety

Person Specification:

  • Able to communicate in a clear and effective manner on the phone and by email.
  • Able to demonstrate excellent organisational skills, attention to detail and work effectively under pressure to dynamic deadlines.
  • Confident use of Microsoft Office (Excel, Word and Outlook).
  • Confident working under own initiative yet takes direction well.
  • Able to plan and manage own time effectively.
  • A team player with a flexible approach and the ability to accurately multi-task.
  • Experience in sales ordering programmes such as Sage (desirable but not essential)
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please email recruitment@nealsyardremedies.com.

Customer Care Assistant

Permanent, 35 hours per week

Location: Peacemarsh, Dorset

Amongst other things, the Customer Care team provides a superb service to customers who place orders by web or phone. This role primarily focuses on the mail order side of the business. You will use your excellent interpersonal skills to provide a caring, informed and efficient service. Click here to read more Click here to close ⟩⟩⟩

The holder of the role should be flexible to work across tasks within the Customer Care Team when required.

The ability to offer a therapy modality would be an advantage.

This is a full-time post working 35 hours per week, Monday – Friday (to include one Saturday in four 9-4:30).

Role Responsibilities:

CUSTOMER CARE /MAIL ORDER

  • To take orders over the telephone accurately.
  • Answer telephones professionally, quickly and efficiently.
  • To promote and link sell over the phone, products that are relevant to the customer’s requirements.
  • Respond to telephone enquiries and ensure they are given the appropriate action.
  • To provide customers with accurate and up to date product information.
  • Ensure that all customer complaints are dealt with in an efficient manner.
  • Liaise with our courier service to ensure the customer’s needs are met and to investigate queries relating to this service.
  • Become fully familiar with our Gift card and Loyalty schemes.
  • To help process our Practitioner Discount Scheme.
  • To deal efficiently with customer/store returns.
  • To inform the Customer Care Manager of any queries or problems on the Neal’s Yard Remedies products and services over the phone.

HEALTH & SAFETY

  • Engage in our positive health and safety culture
  • Notify the company of any potentials risk to your, or your colleagues, health, safety and wellbeing whilst at work
  • Cooperate with the company by following processes and training provided on health and safety

Person Specification:

  • Excellent organisational skills.
  • Friendly, courteous, professional telephone manner.
  • Good written and spoken English.
  • IT skills, especially MS Office – Word, Outlook and Excel
  • Calm, patient and helpful.
  • Ability to build rapport with external parties (often on the phone), particularly customers
  • Personal resilience to deal with often needy and sometimes demanding customers.
  • A high level of commitment is required during the Christmas period of November and December and extra hours are expected when required.
  • You are expected to work at least one Saturday per month.
  • There will also be cover required for occasional Bank Holidays.
  • A strong interest or qualification in a complementary therapy is an advantage.
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please email recruitment@nealsyardremedies.com.

Group Financial Manager

Permanent, 35 hours per week

Location: Peacemarsh, Dorset

Reporting directly to the Head of Finance with a team of 3 reporting directly into you. You will have responsibility for providing accurate Group financial information to the Board and Senior Management. Ownership of all elements of the statutory reporting and technical accounting aspects of the Group including all elements of the companies Tax activities Click here to read more Click here to close ⟩⟩⟩

Role Responsibilities:

  • Production of UK statutory accounts
  • Liaison with auditors and tax advisors
  • Timely and accurate reporting of monthly Consolidated Group and Company Management Accounts
  • Preparation of KPIs and Financial Board Report
  • Management and review of monthly group exceptional costs reporting
  • Ensure monthly timetable is adhered to and deadline are achieved.
  • Assistance with preparation of Group Budgets and Forecasts
  • Interpretation and advising on technical accounting matters
  • Preparation of Group VAT Returns
  • Review of Period End Balance Sheet Reconciliations
  • Coordination of year end audit as main point of contact for external auditors
  • Involvement in a wide variety of Group finance related project work
  • Calculation and management of the companies Research and Development Tax work
  • Identify and implement improvements to existing reporting and financial control processes
  • Manage Accounts team
  • Ad-Hoc Projects

Person Specification:

  • ACA or ACCA Qualified with at least 5 years PQE
  • Experience in similar roles needed
  • Proficient in FRS 102
  • High levels of attentions to detail
  • Able to plan and manage own time effectively
  • Confident with good interpersonal, communication and listening skills
  • Excellent numerical and analytical skills with a detailed understanding of MS Office packages including Word, Excel and PowerPoint
  • Ability to present information in a clear and precise manner
  • Proactive resolution of technical issues
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

What we offer in return:

  • A competitive salary
  • 25 days holiday plus public holidays
  • Product discount scheme
  • A day off to participate in a community project of your choice
  • Subsidised onsite restaurant
  • Onsite parking
  • Great working environment including our extensive gardens

To apply, please email recruitment@nealsyardremedies.com.

Material Handler

Permanent, Full-time

Location: Peacemarsh, Dorset

We are currently seeking Material Handler to join our team. Click here to read more Click here to close ⟩⟩⟩

Role Responsibilities:

  • Liaison with Warehouse Team to bring new production kits into and send finished goods and returns out of the packing hall.
  • Checking of all materials vs production plan and warehouse picking instructions.
  • Checking all outbound stock and returns are correctly labelled and counted.
  • Ensure all 7 production lines are fed with kits and materials so as not to interrupt production progress.
  • Collect up and collapse all cardboard and plastic wrap as per standards and send out to warehouse.
  • Organise the holding area and manage stock levels to allow safe transit around the packing area.
  • Stock counting as required
  • Assist any of the production lines as required

Person Specification:

  • Experience working in a factory / warehouse environment is advantageous – but not essential.
  • Being a great team player
  • Have attention to detail.
  • Effectively follow instruction, and demonstrate creative thinking
  • Have good judgement and a common-sense approach
  • Have the ability to multi-task and plan ahead.

Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.

To apply, please email recruitment@nealsyardremedies.com.

Work Experience/Internships

Thank you for your interest in undertaking a placement with us here at Neal’s Yard remedies. All of our work placements for 2019 have now been filled. Please check our website later in the year for details of how to apply for work experience or an internship for our 2020 intake.