Why join Neal's Yard Remedies?

There’s no better time. Natural beauty is becoming increasingly popular so why not become a part of this growing trend by joining us at Neal’s Yard Remedies.

We are an award-winning natural and organic health and beauty brand founded in 1981 in Neal’s Yard, Covent Garden and here’s why we think you’ll love working with us…

  1. We are ethical pioneers
  2. We pride ourselves on honesty, integrity and transparency
  3. While we don’t like to brag, we have been lucky enough to win some really fantastic awards
  4. We have an extensive range of beauty products and remedies

What we offer in return

Not only would you be working in a friendly and energetic environment, but we also offer you some great benefits, some of which include:

  • Generous product discounts
  • 25 days paid holiday, plus bank holidays
  • Community day
  • Pension plan
  • Essence of Neal's Yard Remedies Staff Awards
  • Social Events
  • Discounted courses covering a range of therapies

Candidate privacy

Here at Neal’s Yard Remedies, your privacy is important to us. To find out more take a look at our

To apply please email us your CV and a covering email to: (please also state which position you are interested in).

In recruiting, hiring, developing and promoting employees, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, and places an obligation upon all staff to respect and act in accordance with the policy.

Retail

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - why not grow your career in our retail sales team?

If you have a desire to become a holistic beauty expert, offering a tailored service that focusses on your customer's wellbeing as a whole, we have many exciting opportunities in-store for you to grow your retail sales career. Whether you're a motivated Sales Assistant who loves to help people while delivering exceptional customer service or a dynamic Store Manager looking to grow and develop your own team, we're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision and share our love of natural and organic beauty and health with our customers.

We currently have the following roles available

Customer Advisor

We are currently seeking Customer Advisors to join our store teams. Customer Advisors play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.

The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

For more information, click here

We currently have the following roles available

  • Bristol - 15 hours per week (Temp Jan 2021)
  • St Pancras - 21 hours per week
  • St Pancras - 14 hours per week

Therapy Room Receptionist

The Receptionist is responsible for answering calls, booking appointments and taking payments for therapy treatments, liaising with practitioners and general housekeeping of the reception area and therapy rooms. The successful candidate will be highly organised, have excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines and therapies.

For more information, click here

We currently have the following roles available

  • Stoney Street - Receptionist – 10 hours per week
  • Stoney Street - Senior Receptionist – 20 hours per week

To apply, please email your CV and covering letter to recruitment@nealsyardremedies.com


London Office

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team.

Whether you're just starting out, looking for a complete career change or taking the next step in your managerial career, we have a wide range of opportunities in our head office in Covent Garden, London. We're always on the lookout for talented and enthusiastic individuals to help us drive our brand vision in a fast paced, but extremely rewarding environment.

We currently have the following roles available

  • Brand Manager Beauty
  • Brand Manager Health
  • Courses and Training Administrator

Please find an overview of each vacancy below:

Brand Manager - Beauty

Location: Covent Garden

To be the champion for a beauty category within the Neal’s Yard Remedies brand portfolio in respect of brand architecture, range management, new product development, and product lifecycle management. Click here to read more Click here to close ⟩⟩⟩

Vacancy description

Role Responsibilities

  • NPD pipeline: support the Head of Product to develop and deliver the 5-year innovation pipeline through execution of NPD projects
  • Drive NPD projects: go through the Gate Review process including market scoping, positioning strategy and claims, competitor analysis, pricing recommendations, margin and revenue hurdle rates, product launch presentations and post-launch analysis
  • Project delivery: work closely with the Project Management team to deliver projects on time, in full and to budget
  • New project briefs: work with the Product Development, Packaging Development and internal Studio teams to brief and kick off new projects
  • Cross functional lead: co-ordinate formulation and packaging approvals with key stakeholders. Responsible for the artwork approval process for NPD launches and product updates, including the regulatory and legal approval process
  • Handover: ensure a smooth and timely handover of NPD launches and product updates to the Channel Activation and Communications teams
  • Launch communication: Along with the Head of Product, prepare and deliver product and launch updates to the Commercial Teams, and support the Wholesale and International teams with external meetings as needed
  • Forecasting: work with the Forecast Manager to compile volume estimates and launch forecasts for NPD projects
  • Category performance: with support from the Insight Manager, pro-actively monitor and manage category performance, generated through review of market trends, consumer needs and commercial objectives.
  • Analysis: understand and track key drivers of category performance including post launch analysis to make recommendations around brand architecture, range management, discontinuations and pricing
  • Consumer insights: regularly review customer feedback and make any necessary adjustments
  • Sustainability: work with the Packaging Development Manager and Head of Ethics and Sustainability to help deliver the Sustainability targets through NPD launches and product improvements
  • Embody the “Essence of Neal’s Yard Remedies” values
Person Specification
  • Educated to degree level
  • Minimum 3 years’ experience in brand / product management
  • Strong brand and consumer insight experience, ideally gained in an FMCG / client-side environment
  • Experience in concept development and ideation
  • Able to analyse and interrogate market research data, turning insight into actionable projects
  • Proven track record in delivering NPD projects from concept ideation through to launch execution
  • Excellent project management and organisational skills with strong attention to detail
  • Highly numerate with strong commercial awareness and financial acumen
  • Excellent written and verbal communication skills
  • Team player with a proven ability to work cross-functionally
  • Knowledge and experience of the luxury health and beauty category preferable

Brand Manager - Health

Location: Covent Garden

To be the champion for the health and wellbeing category within the Neal’s Yard Remedies brand portfolio in respect of brand architecture, range management, new product development, and product lifecycle management. Click here to read more Click here to close ⟩⟩⟩

Vacancy description

Role Responsibilities

  • NPD pipeline: support the Head of Product to develop and deliver the 5-year innovation pipeline through execution of NPD projects
  • Drive NPD projects: go through the Gate Review process including market scoping, positioning strategy and claims, competitor analysis, pricing recommendations, margin and revenue hurdle rates, product launch presentations and post-launch analysis
  • Project delivery: work closely with the Project Management team to deliver projects on time, in full and to budget
  • New project briefs: work with the Product Development, Packaging Development and internal Studio teams to brief and kick off new projects
  • Cross functional lead: co-ordinate formulation and packaging approvals with key stakeholders. Responsible for the artwork approval process for NPD launches and product updates, including the regulatory and legal approval process
  • Handover: ensure a smooth and timely handover of NPD launches and product updates to the Channel Activation and Communications teams
  • Launch communication: Along with the Head of Product, prepare and deliver product and launch updates to the Commercial Teams, and support the Wholesale and International teams with external meetings as needed
  • Forecasting: work with the Forecast Manager to compile volume estimates and launch forecasts for NPD projects
  • Category performance: with support from the Insight Manager, pro-actively monitor and manage category performance, generated through review of market trends, consumer needs and commercial objectives.
  • Analysis: understand and track key drivers of category performance including post launch analysis to make recommendations around brand architecture, range management, discontinuations and pricing
  • Consumer insights: regularly review customer feedback and make any necessary adjustments
  • Sustainability: work with the Packaging Development Manager and Head of Ethics and Sustainability to help deliver the Sustainability targets through NPD launches and product improvements
  • Embody the “Essence of Neal’s Yard Remedies” values
Person Specification
  • Educated to degree level
  • Minimum 3 years’ experience in health brand / product management
  • Strong brand and consumer insight experience, ideally gained in an FMCG / client-side environment
  • Experience in concept development and ideation
  • Able to analyse and interrogate market research data, turning insight into actionable projects
  • Proven track record in delivering NPD projects from concept ideation through to launch execution
  • Excellent project management and organisational skills with strong attention to detail
  • Highly numerate with strong commercial awareness and financial acumen
  • Excellent written and verbal communication skills
  • Team player with a proven ability to work cross-functionally
  • Knowledge and experience of the luxury health and beauty category preferable

Courses and Training Administrator

Location: Covent Garden (currently home based working until January 2021)

The purpose of the role is to offer support to the Courses and Training teams and in particular the following: Click here to read more Click here to close ⟩⟩⟩

Vacancy description

Role Responsibilities

  • Support both Head of Education and the Training Team in the development and running of all courses and workshops
  • Support the effective running of the courses and training office in a friendly, calm and approachable manner
  • Key point of contact for course and workshop enquiries, both internal and external bookings, e.g. customers, students, lecturers/tutors, fellow staff etc.
  • The post-holder will mostly be based at NYR’s London office in Covent Garden but might on the rare occasion be asked to assist on field trips or attend meetings outside the office.
  • As courses are held at weekends the post-holder should be flexible to attend if necessary.
  •  

    Courses

  • Main point of contact regarding the Aromatherapy Diploma Courses, for students, tutors and general enquiries
  • Recording student booking details in relevant course folders (emails from online sales team, phone bookings, etc.)
  • Making sure tutors send through hand-outs and material requests in reasonable time
  • Financial record keeping of course fees and taking payments
  • Chasing of course debtors
  • General customer enquiries from phone & web
  • Ensuring correct set up and cleanliness of Education Room at the beginning and end of the day for each course and ensure appropriate equipment is available
  • To organise and keep tidy the teaching supplies in the office and education room
  • To provide supplies such as refreshments, handouts, samples or specific material for course requirements
  • Ensuring the courses department has sufficient NYR products and equipment at all times: to run regular stock takes and re-order when necessary.
  • Act as liaison between the students, tutors, therapy rooms and NYR
  • Monitoring expenses accrued in line with the current budget.
  • Keeping course folders, databases and other course related documents up to date
  • To organise student interviews and assist tutors
  • Provide support in comprehensive recording of all course related admin
  • Customer support for online course users
  • Assist by updating the advertised courses on the company website, e.g. course info, dates, prices, stock levels, images etc.
  •  

    Training

  • Main point of contact for training workshops and general enquiries via phone and email.
  • Recording, monitoring and managing staff bookings for the training team and competency records for the business. This involves the use of excel spreadsheets.
  • Ensuring workshops are set up competently and thoroughly for the week ahead. Including printing of handouts, ordering catering, buying sundries and equipment.
  • Ensuring the training department has sufficient NYR products and equipment at all times: to run regular stock takes and re-order when necessary.
  • Keeping records of poor attendance, cancellations and no-shows to workshops, followed by a monthly report to retail.
  • General admin when required, development of the training calendar and adaptation / development of training material.
  • Monitoring expenses accrued in line with the current budget.
  • Development and upkeep of the intranet and online training documents.
  •  

    Continuous Improvement and Self Development

  • To seek ways of improving your job role and looking for opportunities to do things more effectively. This includes learning from mistakes.
  • To make suggestions to your manager or supervisor about improvements that will affect other people or departments.
  • To find out more about possible solutions to problems you face in doing your job.
  • To help other people and departments improve their performance.
  • To develop your own skills and improve your own performance through seeking opportunities to learn.

 

Person Specification
  • Ideally, a successful track record and experienced in a similar role
  • Knowledge of Microsoft 365
  • Excellent Organisation and Administration skills
  • Interest in Natural Health
  • Confidence to work under own initiative, yet take direction well
  • Able to plan and manage own time effectively
  • A friendly, calm and approachable manner
  • Keen to work in a small high intensity team
  • Excellent communication skills
  • Flexible approach to work
  • May at times be required to work late or on weekends
  • The post-holder has access to personal information on tutors and students, so must operate with utter discretion and keep all information confidential and, where appropriate, secure and complying with the Data Protection Act.


Dorset Head Office & Factory

Neal's Yard Remedies is an award-winning natural and organic health and beauty brand, founded in 1981 in Neal's Yard, Covent Garden in central London, UK. A global pioneer with more than 300 outlets in 22 countries, and growing year on year - it's never been a better time to join our head office team at our eco-factory in Gillingham, Dorset.

We currently have the following roles available

  • Formulation Chemist
  • Cosmetics Regulatory Officer
  • Material Handler
  • Project Manager

Please find an overview of each vacancy below:

Formulation Chemist

Location: Peacemarsh, Gillingham, Dorset

To manage the Formulation of new and innovative, products across beauty, aromatherapy and natural health categories aligned with Neal’s Yard Remedies’ ethical and sustainable brand values and all required quality and regulatory standards across our markets. Click here to read more Click here to close ⟩⟩⟩

Role responsibilities
  • Manage the formulation and development of new & innovative products from concept to manufacture within agreed budgets and timescales
  • Work alongside manufacturing to ensure all new products can be scaled up appropriately, developing efficient methods of manufacture and leading troubleshooting where necessary
  • Work with internal manufacturing or external subcontractors or finished product suppliers to develop innovative product solutions to support NPD strategy
  • Work closely with the Brand and Marketing teams to provide support for copy and claims for new products
  • Implement the technical guidelines and policies to ensure that all developments are safe, legal, and environmentally sensitive and reinforce the brand values across our markets
  • Ensure all products are suitable for their intended markets and progress relevant registrations as appropriate
  • Work cross functionally with departments such as procurement on key strategic projects that support NPD Strategy, cost-saving & business improvement
  • Develop a culture of “R&D and Innovation” within the Team, coaching junior colleagues to achieve their business and personal objectives and supporting their development
  • To assist in management of the R&D Laboratory to support the Company long term strategy as well as to be able to work to Industry Standards, e.g. to upgrade our portfolio of tools, instruments, etc.
  • Input to the Formulation budget requirements on specific projects
  • Manage formulations and other technical requirements from 3rd party service providers
Person Specification
  • BSc (or equivalent) in Chemistry, Biology, Pharmacy or alternative related discipline
  • Experience within a pharmaceutical/cosmetic/consumer goods development role
  • SCS Diploma in Cosmetic Science (not essential)
  • Previous experience and full working knowledge of current EU and US regulatory requirements for the development and manufacture of health & beauty products
  • Proven track record in overcoming formulation challenges such as development and scale-up of manufacturing processes
  • Thorough knowledge of good laboratory practice (relevant accreditation) principles of sample preparation, measurement & analysis
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’

Cosmetics Regulatory Officer

Location: Either London or Peacemarsh, Gillingham, Dorset

The cosmetics regulatory officer will provide pragmatic and commercial regulatory advice to ensure business compliance with regulatory obligations both in the UK and internationally. Click here to read more Click here to close ⟩⟩⟩

Role responsibilities
  • Work closely with the product, design and technical teams, as well as the copywriters to ensure all of Neal’s Yard Remedies’ artworks, formulations, product labels, catalogues and promotional literature are internationally compliant.
  • Keep up to date and advise on regulatory requirements for cosmetics (and other categories as relevant) in the UK and existing export markets, in particular, the USA and EU.
  • Investigate the requirements in any potential new markets.
  • Provide pragmatic and commercial regulatory advice.
  • Review relevant company practices and provide advice on changes to systems and procedures.
  • Implement processes to ensure best practise within the relevant regulatory area.
  • Keep up to date with international legislation, guidelines and international franchise and wholesale practices in all countries that the company is exporting to.
  • Analyse complicated information, including clinical and consumer trial data.
  • Maintain familiarity with company product ranges and advise the business of any regulatory issues that could affect the product range.
  • Advise on acceptable claims for products, catalogues and promotional literature both on-line, verbal and in print.
  • Provide strategic advice to senior management throughout the development of new products.
  • Review and approve storage, labelling and packaging requirements.
  • Gather, evaluate, organise, manage and collate information in a variety of formats.
Health & Safety
  • Engage in our positive health and safety culture.
  • Notify the company of any potentials risk to your, or your colleagues, health, safety and wellbeing whilst at work.
  • Cooperate with the company by following processes and training provided on health and safety.
Person Specification
  • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.
  • Experienced in providing advice for regulatory and compliance issues for cosmetics internationally, with particular experience of the USA and EU regulatory environment.
  • Product knowledge and techniques used for claim substantiation essential.
  • An interest in or knowledge of organic certification and associated product claims.
  • Experience of the regulatory requirements for the sale and export of essential oils would be advantageous.
  • Experience of international packaging compliance projects desired.

Material Handler

Location: Peacemarsh, Gillingham, Dorset

To liaise with the Warehouse Team to bring new production kits into and send finished goods and returns out of the Packing hall. Checking of all materials vs production plan and warehouse picking instructions. Checking all outbound stock and returns are correctly labelled and counted. Ensure all 7 production lines are fed with kits and materials so as not to interrupt production progress. Click here to read more Click here to close ⟩⟩⟩

Role responsibilities
  • Carry out Pre – Use checks on packing kit (steps, pallet trucks and electric lifter)
  • Using the packing plan to keep track of components and bulk coming into the factory at the right time so that production lines are not waiting for stock
  • Using the packing plan to ensure that for each Work Order, returns are sent out of sent to another line if commonly used, and that at least 1 finished goods pallet is sent out to warehouse
  • Accurately check paperwork generated by each production line vs physical stocks to ensure correctly identified, counted and correct warehouse / stock room on labels
  • Understand the factory layout and delivers componentry and bulk containers to the correct place(s)
  • Actively liaise with the warehouse team for any errors found (e.g. shortages, cross picked items, late deliveries)
  • Keep all bins etc free from overflowing
  • Keep a supply of pallets and cargo pallets for line staff to use.
  • Collect and collapse carboard, inserts and waste cartons as per warehouse requirements, and exchanges cardboard trollies.
  • Wrap finished goods pallets ready for transfer to warehouse.
  • Check finished goods pallet height against requirements.
  • Practise good manual handling techniques at all times.
  • Ensure his/her work areas are kept clear of debris.
  • Notify packing staff when cleaning equipment is delivered.
  • Prepare all stock in advance of the 3 transfer times (9am, 12noon and 14:00)
  • Organise the holding area and manage stock levels to allow safe transit around the packing area.
  • Stock counting as required
  • Assist any of the production lines as required
  • Pick and returns labels according to the production plan for all the Packing Lines, and complete stock adjustment forms where necessary.
GMP
  • To comply with the requirements of the company Quality Management System and Good Manufacturing Practice as relevant to role/work area.
Health & Safety
  • Engage in our positive health and safety culture.
  • Notify the company of any potentials risk to your, or your colleagues, health, safety and wellbeing whilst at work.
  • Cooperate with the company by following processes and training provided on health and safety.
  • Person Specification
    • Experience working in a factory / warehouse environment is advantageous – but not essential.
    • Have attention to detail.
    • Effectively follow instruction, and demonstrate creative thinking
    • Have good judgement and a common-sense approach
    • Have the ability to multi-task and plan ahead.
    • Good timekeeping and follows the absence reporting procedure as outlined in contract of employment.
    • Integrates well with all members of the team.
    • Plays an active part in the wider team.
    • Is confident to say if they do not understand and knows when to ask for help.
    • Pays attention to detail.
    • Effectively follow instruction and complete daily tasks.
    • Has good judgement and a common-sense approach. Asks for other people’s views.
    • Demonstrates the ability to multi-task.
    • Wants to do their best and is keen to do a good job for the success of the Company.
    • Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

Project Manager

Location: Peacemarsh, Gillingham, Dorset

To work flexibly to deliver projects across the Business, as a hybrid project manager / business analyst. Click here to read more Click here to close ⟩⟩⟩

Role responsibilities
  • Project delivery: work closely with the Project Management Office (PMO) team to deliver business change and IT projects on time, in full and to budget
  • Business analysis: complete analysis as directed to improve business processes, gather project requirements, identify solutions to problems, develop business cases and prepare IT test plans
  • PMO support: play an active role in developing and running the PMO to maximise its effectiveness across the business
  • General admin: provide general support across projects
  • Embody the “Essence of Neal’s Yard Remedies” values
Person Specification
  • Excellent project management and organisational skills, with proven track record in delivering multiple projects concurrently
  • Competent in business analysis with experience in process improvement
  • Strong inter-personal skills with ability to engage stakeholders at all levels
  • Excellent written and verbal communication skills
  • Comfortable working in a fast-paced, deadline-driven environment
  • Team player with a proven ability to work cross-functionally
  • Educated to degree level
  • Prince2 or equivalent accreditation to foundation level


Job Descriptions may not cover all duties and responsibilities as these may be subject to change at any time and without notice. All job holders will be expected to carry out additional duties as requested to suit the needs of the business.