Careers

  • Opportunities in Store
  • London Head Office
  • Dorset Head Office/Factory
  • Therapy Rooms

Opportunities in store

We are keen to have people on our team who share our philosophy and values. At Neal's Yard Remedies we are committed to the development of our staff and offer competitive rates of pay and benefits in a friendly and informal working environment where each individual is encouraged to really make a difference.

Opportunities include store management and sales roles in London and around the UK. For office vacancies please click on the relevant tab to find out what positions we have available.

To apply please email us your CV and a covering letter to: (please also state which position you are interested in).

 

BEAUTY THERAPIST

Permanent
Full Time - 35 hours per week
Location - Kings Road
Closing Date - 17th June

Neal’s Yard Remedies has launched a range of exclusive beauty treatments, based around our award winning natural and organic beauty products and we are looking for a Beauty Therapist to join our team.


The Beauty Therapist will work within the Neal’s Yard Remedies Organic Beauty Spa and report to the Shop Manager. This is an exciting opportunity to help shape the future of our revolutionary range of natural beauty treatments. If you, or you know someone who has the relevant experience and is looking for a new and exciting challenge then please get in touch!


You will perform facials, body treatments, manicures, pedicures, waxing and other related treatments to our clients. You must have an NVQ Level 3, a minimum of 2 years experience of working in a similar role and being CACI trained is preferable. You will be a natural communicator, passionate about our products, deliver excellent service across all of our treatments and be available to work weekends.

BEAUTY THERAPIST

Temporary - maternity leave cover
Part Time - 14 hours per week
Location - Kings Road
Closing Date - 19th June

Neal’s Yard Remedies has launched a range of exclusive beauty treatments, based around our award winning natural and organic beauty products and we are looking for a Beauty Therapist to join our team.


The Beauty Therapist will work within the Neal’s Yard Remedies Organic Beauty Spa and report to the Shop Manager. This is an exciting opportunity to help shape the future of our revolutionary range of natural beauty treatments. If you, or you know someone who has the relevant experience and is looking for a new and exciting challenge then please get in touch!


You will perform facials, body treatments, manicures, pedicures, waxing and other related treatments to our clients. You must have an NVQ Level 3, a minimum of 2 years experience of working in a similar role and being CACI trained is preferable. You will be a natural communicator, passionate about our products, deliver excellent service across all of our treatments and be available to work weekends.

SALES ASSISTANTS

Permanent - Part Time - 4 hours
Location - Norwich
Closing Date - 24th June

We are currently seeking Sales Assistants at our Norwich store. Sales Assistants play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.


The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.


SALES ASSISTANTS

Permanent - Part Time - 8 hours
Location - Edinburgh
Closing Date - 19th June

We are currently seeking Sales Assistants at our Edinburgh store. Sales Assistants play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.


The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

Email your cv to Kate at nyredinburgh@gmail.com

SALES ASSISTANTS

Permanent - Part Time - 7 to 21 hours available
Location - Exeter
Closing Date - 31st May

We are currently seeking Sales Assistants at our Exeter store. Sales Assistants play a key role in the team, undertaking operational processes and assisting in the smooth and efficient running of the shop.


The successful candidate will have retail experience, excellent customer service and communication skills coupled with a keen interest, knowledge of or qualifications in natural medicines.

Email your cv to Toby at nyrexeter@hotmail.co.uk

London

We are keen to have people on our team who share our philosophy and values. At Neal's Yard Remedies we are committed to the development of our staff and offer competitive rates of pay and benefits in a friendly and informal working environment where each individual is encouraged to really make a difference.

Opportunities include store management and sales roles in London and around the UK. For office vacancies please click on the relevant tab to find out what positions we have available.

To apply please email us your CV and a covering letter to: (please also state which position you are interested in).

 
 

COURSE ADMINISTRATOR

Temporary - Maternity Leave Cover
Part Time - 14 hours per week, Thursday & Friday - 9.30am to 5.30pm
Location - Covent Garden, London
Closing Date - 3rd June

We have an exciting opportunity available for a part time Course Administrator to join the Education team. The job will assist the Courses Manager in co-ordinating and developing NYR courses, including managing relationships with internal and external groups e.g. customers, students, lecturers/tutors etc regarding NYR courses.


Key Responsibilities


  • Working alongside and assisting the Courses Coordinator
  • General customer enquiries
  • Maintaining organisation of courses equipment in the Education Room and office
  • Printing hand-outs and preparing teaching packs for upcoming teaching weekends
  • Sending students further course information
  • Ordering products needed for courses through sales support in good time
  • Responding to customer enquiries from web and phone
  • Developing student relationships post courses (maintaining alumni database and capturing student feedback)
  • Assisting in setting course dates
  • Assisting in record keeping / maintaining courses database
  • Setting up the Education Room for teaching weekends

Special Characteristics


  • The post-holder will mostly be based at NYR's London office in Covent Garden but might on rare occassions be asked to assist on field trips or attend meetings outside the office
  • As courses are held at weekends, the post-holder should be flexible to attend if necessary
  • The Course Administrator has access to personal information on tutuors and students, so must operate with utter discretion and keep all information confidential and, where appropriate, secure and complying with the Data Protection Act
  • The post is 14 hours per week on Thursdays and Fridays (2 days per week) with flexibility to cover some occassional weekend work

Essential Skills & Experience


  • Good administration skills
  • Knowledge of Microsoft office, PowerPoint and Word
  • Interest in natural health

 

Dorset Head Office

We are keen to have people on our team who share our philosophy and values. At Neal's Yard Remedies we are committed to the development of our staff and offer competitive rates of pay and benefits in a friendly and informal working environment where each individual is encouraged to really make a difference.

Opportunities include store management and sales roles in London and around the UK. For office vacancies please click on the relevant tab to find out what positions we have available.

To apply please email us your CV and a covering letter to: (please also state which position you are interested in).

 

CUSTOMER CONTACT MANAGER

Permanent
Full Time - 35 hours per week
Location - Gillingham, Dorset
Closing date - 3rd June 2016

KEY RESPONSIBILITIES


Customer Service Advice Line


  • To ensure that the Customer Services telephone Advice Line is appropriately staffed during the opening times of 9am to 5pm Monday to Friday, including lunch times.
  • To ensure that customer enquiries are dealt with to the highest customer service standards. The phone is answered promptly and in a friendly, efficient and courteous manner and e-mails and letters are dealt with promptly, accurately and politely.
  • To provide customers (both consumers and stockists) with advice and information of a very high standard, on all matters to do with Neal’s Yard Remedies’ services, policies, products and health issues and in line with NYR policies and the legal constraints applying to the help line.
  • To maximise opportunities to gain feedback and suggestions from customers on products and services offered and to test out ideas.
  • To communicate relevant shop, customer and media feedback to sales, shops, technical and NPD, the Marketing Director, training, the MD/Chairperson as appropriate so that the NYR can be pro-active rather than re-active.
  • To deal appropriately with all complaints (both product and service) and inform the relevant departments so that appropriate action can be taken and that all complaint details and outcomes are logged onto the product returns database.
  • To enter customer details into the customer database, where appropriate, and ensure records are accurate and up-to-date.
  • To send out information to the public in response to customer enquiries.
  • To run the Practitioner Discount Scheme and seek opportunities to maximise the opportunities afforded by an extensive, up-date and accurate database of NYR-friendly practitioners.
  • To maintain and build up a library of current, accurate and relevant information on products, prices, stockist and distributor details, practitioners, health issues, and other sources as necessary, while avoiding where possible duplication of information held by other departments.
  • To process and send out donation requests in line with our company philosophy.

Customer Liaison Team


  • To ensure that the Customer Services telephone Advice Line is appropriately staffed during the opening times of 9am to 5.30pm Monday to Friday, including lunch times and every Saturday 9am to 5pm. Peak events including Christmas and 20% off days, where there are extended hours, must be covered with adequate and competent resource.
  • To ensure that customers are dealt with to the highest customer service standards. The phone is answered promptly and in a friendly, efficient and courteous manner and e-mails and letters are dealt with promptly, accurately and politely.
  • To coach, train and manage the team, ensuring the team are competent in operating all systems and resolving customer queries
  • Providing an escalation point for customer issues, resolving to point of satisfaction.
  • To ensure accurate recording of customer information complying to Data Protection Policy
  • To manage the workload of the 2 teams, creating a synergy of workload and finding opportunities to create efficiencies and stronger working practices.
  • To manage the returns for the business, ensuring the information is entered accurately into the database, customers are replied to in a timely manner and any issues are escalated where appropriate.

People Management & Development


  • To guide, lead, coach and motivate the team and individuals within the Customer Services and Customer Liason teams to achieve agreed objectives.
  • To recruit staff in conjunction with Personnel and manage the performance of those staff in line with NYR’s aims and objectives.
  • To ensure open, two-way communication with each individual and within the Customer Services and Customer Liason team as a whole.
  • To plan and carry out the induction, training and performance appraisal of staff and to evaluate the effectiveness of training and development activities.
  • To ensure personnel records are maintained (appraisals, probationary reviews, one-to-ones, annual leave, sick leave etc.) in conjunction with Personnel and the individual as appropriate.
  • Support the development of each individual on the Customer Services/ Liason team in line with NYR’s aims and objectives and their own personal growth.

Special Characteristics


  • Because of the need to cover the customer telephone Advice Line, the post-holder needs to be somewhat flexible about their hours
  • The job is advertised as a 35 hours over a 5 day week. Some Saturday cover may be required.
  • Occasionally the post-holder may be required to travel to other NYR sites and/or stay away from home overnight for training or other purposes.

Opportunities

We are keen to have people on our team who share our philosophy and values. At Neal's Yard Remedies we are committed to the development of our staff and offer competitive rates of pay and benefits in a friendly and informal working environment where each individual is encouraged to really make a difference.

Opportunities include store management and sales roles in London and around the UK. For office vacancies please click on the relevant tab to find out what positions we have available.

To apply please email us your CV and a covering letter to: (please also state which position you are interested in).

For all enquiries and applications to rent therapy space in the following stores only please use the information and applications forms below:

  • Borough Market
  • Bromley
  • Clapham
  • Covent Garden
  • Islington
  • Kensington Church St
  • Kings Road
  • Marylebone High Street
  • Notting Hill
  • Richmond
  • Wimbledon Village
  • Bristol
  • Cambridge
  • Cardiff
  • Dorchester
  • Glasgow
  • Leeds
  • Manchester
  • Newbury
  • Norwich
  • Sevenoaks
  • Shrewsbury
  • St. Albans
  • Stamford
  • Tunbridge Wells
  • Windsor
  • York
 

If you require any additional information please contact us:

Telephone:01747 834628/649

Please contact the following shops directly by email or phone, contact details displayed with each vacancy below:

  • Bath
  • Beverley
  • Bury St Edmunds
  • Cheltenham
  • Edinburgh
  • Exeter
  • Farnham
  • Guildford
  • Hereford
  • Leamington Spa
  • Oxford
  • Salisbury
  • Taunton
  • Tavistock
  • Totnes
 

London

Therapist

Permanent, Self-employed Part Time
Location - Bromley
Closing Date - Ongoing

Main Clinic: Applications are invited from Practitioners with at least 2 years' experience in Nutrition, Deep Tissue Massage, Manual Lymphatic Drainage, Thai Yoga Massage, Shiatsu, Holistic Massage, Counselling, Hypnotherapy, Kinesiology, Allergy Testing, Bowen Technique and Alexander Technique.

Therapist

Permanent, Self-employed Part Time
Location - Clapham
Closing Date - Ongoing

Main Clinic: Applications are invited from therapists with at least 2-years' experience in physiotherapy, podiatry, chiropody.

Therapist

Permanent, Self-employed Part Time
Location - Islington
Closing Date - Ongoing

Main Clinic - Applications are invited from Practitioners with at least 2 years' experience in Homeopathy, Herbal Medicine, Physiotherapy, Nutritional Therapy, Flower Remedies, Acupuncture, Osteopathy, Detox Massage, On-site Massage, Yoga and Pilates.

Please contact the store for more details 020 7359 4149 or email manager.islington@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - Richmond
Closing Date - Ongoing

We are looking to work with self-employed practitioners with at least 2-years' experience in the following disciplines: Craniosacral Therapy, Kinesiology, Flower Remedies, Bowen Technique, Allergy Testing

England

Therapist

Permanent, Self-employed Part Time
Location - Beverley
Closing Date - Ongoing

Main clinic: Applications are invited from qualified practiitoners with at least 2 years' experience in Homeopathy, Naturopathy, Allergy Testing, Herbal Medicine, Reflexology, Remedial Massage, Holistic Massage, Facials, Deep Tissue and Sports Massage, Physiotherapy and teachers of Yoga and Pilates.

Please contact the store for more details on 01482 861558 or e-mail beverley@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - Bristol
Closing Date - Ongoing

Main Clinic: Applications are invited from Practitioners with at least 2 years' experience in Homoeopathy, Shiatsu, Sports Massage, Deep Tissue Massage, Remedial Massage, Craniosacral Therapy, Kinesiology, Flower Remedies, Osteopathy, Physiotherapy, Nutrition, Naturopathy, Allergy Testing.

Therapist

Permanent, Self employed Part Time
Location - Dorchester
Closing Date - Ongoing

Applications are invited from practitioners who can offer Massage, Acupuncture, Aromatherapy, Naturopathy, Osteopathy, Chiropractic, Alexander Technique, Baby Massage, Facials, Shiatsu, Nutritional Therapy, Reflexology, Homeopathy and Herbal Medicine. To enter main clinic you will need two years' experience but we also offer a graduate clinic for newly qualified therapists.

Please contact the store for more details on 01305 267 271 or email dorchester@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - Exeter
Closing Date - Ongoing

Contact: Toby & Nicola Tel 01392 253 974
Email: exeter@nealsyardremedies.com
All complementary therapies.

Therapist

Permanent, Self-employed Part Time
Location - Hereford
Closing Date - Ongoing

Graduate clinic: Applications are invited from newly qualified practitioners of any modality who wish to practise on Sundays from our store.

Therapist

Permanent, Self-employed Part Time
Location - Leamington Spa
Closing Date - Ongoing

Applications are invited from practitioners with at least two years' experience in Massage, Chiropractic, Osteopathy and Physiotherapy. We are also looking for newly qualified therapists to join our Graduate clinic.

Therapist

Permanent, Self-employed Part Time
Location - Leeds
Closing Date - Ongoing

Main Clinic: Applications are invited from Practitioners with at least 2 years' experience in: Alexander Technique, Chiropractic, Herbal Medicine, Sports Massage, Naturopathy, Osteopathy and Physiotherapy.

Graduate Clinic: Applications are invited from newly qualified practitioners.  

Please contact the store for more details on 0113 243 8924 or e-mail leeds@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - Manchester
Closing Date - Ongoing

Main Clinic:Applications are invited from qualified Practitioners with at least 2-years' experience in Acupuncture, Massage, Hot Stone Massage and other bodywork.

Therapist

Permanent, Self-employed Part Time
Location - Newbury
Closing Date - Ongoing

Main Clinic: Applications are invited from Practitioners with at least 2 years' experience in: Baby Massage, Acupuncture, Homeopathy, Osteopathy, Chiropractic, Craniosacral Therapy and Shiatsu Massage.

Graduate Clinic: Applications are invited from newly qualified practitioners.  

Please contact the store for more details on 01635 580323 or e-mail newbury@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - Norwich
Closing Date - Ongoing

Main Clinic:Applications are invited from qualified practitioners with at least 2-years' experience in Osteopathy, Herbal Medicine, Nutritional Therapy, Shiatsu, Naturopathy, Holistic Massage, Deep Tissue and Sports Massage, Baby Massage, Physiotherapy, Counselling, Pregnancy Massage, Aromatherapy, Chiropractic and teachers of Yoga and Pilates. We are also looking for newly qualified practitioners for our graduate clinic. Please contact the store on 01603 766 681 or e-mail norwich@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - Oxford
Closing Date - Ongoing

Applications are invited from practitioners with experience in Medical Herbalism, Aromatherapy, Massage, Homoeopathy, Chiropractic, Osteopathy, Shiatsu and Physiotherapy to join our dedicated team of therapists.

Therapist

Permanent, Self-employed Part Time
Location - Salisbury
Closing Date - Ongoing

We currently have vacancies for established counsellors or psychotherapists in our dedicated therapy room. This would suit existing practitioners looking for a city centre practice room rather than someone seeking to establish a new practice. For more information, please contact Mark Sparrow on 01722 340736 or email salisbury@nealsyardremedies.com

Therapist

Permanent, Self employed Part Time
Location - Shrewsbury
Closing Date - Ongoing

Applications are invited from practitioners who can offer Massage, Acupuncture, Aromatherapy, Naturopathy, Osteopathy, Chiropractic, Alexander Technique, Baby Massage, Facials, Shiatsu, Nutritional Therapy, Reflexology, Homeopathy and Herbal Medicine. To enter main clinic you will need two years' experience but we also offer a graduate clinic for newly qualified therapists.

Please contact the store for more details on 01743 235291 or email shrewsbury@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - St Albans
Closing Date - Ongoing

Main clinic: Applications are invited from qualified practitioners with at least 2 years' experience in Holistic Massage, Deep Tissue Massage, Aromatherapy, Osteopathy, Chiropody, Baby Massage, Facial Rejuvenation, Nutritional Therapy and Herbal Medicine.

Please contact the store for more details on 01727 844075 or e-mail stalbans@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - Stamford
Closing Date - Ongoing

Applications are invited from practitioners who can offer Massage, Acupuncture, Aromatherapy, Naturopathy, Osteopathy, Chiropractic, Alexander Technique, Baby Massage, Facials, Shiatsu, Nutritional Therapy, Reflexology, Homeopathy and Herbal Medicine. To enter main clinic you will need two years' experience but we also offer a graduate clinic for newly qualified therapists.

Please contact the store for more details on 01780 752 505 or email stamford@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - Tunbridge Wells
Closing Date - Ongoing

Applications are invited from practitioners who can offer Massage, Acupuncture, Aromatherapy, Naturopathy, Osteopathy, Chiropractic, Alexander Technique, Baby Massage, Facials, Shiatsu, Nutritional Therapy, Reflexology, Homeopathy and Herbal Medicine. To enter main clinic you will need two years' experience but we also offer a graduate clinic for newly qualified therapists.

Please contact the store for more details on 01892 524 523 or email tunbridgewells@nealsyardremedies.com

Therapist

Permanent, Self employed Part Time
Location - Windsor
Closing Date - Ongoing

Applications are invited from practitioners who can offer Massage, Chiropractic, Alexander Technique,Shiatsu, Nutritional Therapy and Herbal Medicine. To enter main clinic you will need two years' experience but we also offer a graduate clinic for newly qualified therapists.

Please contact the store for more details on 01753 851010 or email windsor@nealsyardremedies.com

Therapist

Permanent, Self-employed Part Time
Location - York
Closing Date - Ongoing

Main clinic: Applications are invited from Practitioners with at least 2 years' experience in Acupuncture, Aromatherapy, Herbal Medicine, Massage, Osteopathy, Physiotherapy and Pregnancy Massage.

Please contact the store for more details on 01904 651654 or e-mail york@nealsyardremedies.com

Scotland

Therapist

Permanent, Self-employed Part Time
Location - Edinburgh
Closing Date - Ongoing

Main Clinic: Applications are invited from self-employed therapists with more than 2 years' experience. E-mail Kate at nyredinburgh@gmail.com for further details.

Therapist

Permanent, Self-employed Part Time
Location - Glasgow
Closing Date - Ongoing

We are looking to work with self-employed practitioners with at least 2 years' experience in the following disciplines: Massage, Aromatherapy, Facials, Osteopathy, Physiotherapy, Craniosacral therapy, Chiropractic, Shiatsu, Manual Lymph Drainage, On-site Massage, Sports massage, Deep Tissue Massage, Bowen Technique.

Wales

Therapist

Permanent, Self-employed Part Time
Location - Cardiff
Closing Date - Ongoing

The following therapies are required: Massage, Hot Stone, Herbal Medicine, Osteopathy, Chiropractic, Bowen Technique, Nutrition, Naturopathy, Acupuncture, Shiatsu. Yoga and Pilates would also be considered.