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Soto Aroma Diffuser

Customer Reviews

Soto Aroma Diffuser Customer Reviews

GBP 55.0

£55.00

Soto Aroma Diffuser
Overall Rating : 3.05 / 5 (63 Customer Reviews)
  • 25 5 star reviews
  • 3 4 star reviews
  • 6 3 star reviews
  • 8 2 star reviews
  • 21 1 star reviews
3.05 / 5 (63 Customer Reviews)
  • 25 5 star reviews
  • 3 4 star reviews
  • 6 3 star reviews
  • 8 2 star reviews
  • 21 1 star reviews

Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of Neal's Yard Remedies.

Not worth the money

2

This was great when it worked but suddenly stopped working less than a year after purchase. We were careful to look after it as advised but it completely stopped working. Response from NYR was that they couldn’t do anything as it was a year after purchase

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Faulty

2

Absolutely brilliant when it works. But stopped working completely after two weeks! Very disappointed.

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Waste of money

1

This has stopped working within 3 months. I'm not taking it back into town for a swap or refund for a measly £50. If you're seriously planning on buying this then think twice

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Disappointed

1

Like others, I wish I'd read the reviews. Mine also suddenly stopped working after about a year. I'd been very careful to clean it out regularly and especially after changing oils. I purchased a couple of replacement discs thinking this would solve the problem, but sadly not. My son bought a similar, cheaper machine from Amazon which is still working well. I wish I'd done, the same

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Poor quality

1

Be careful if you purchase this diffuser it will only last 1 year or so....very disappointing as the team did not bother to inform me prior to that the guarantee only is valid for 1 year. Unacceptable. Will therefore strongly recommend to purchase your diffuser at specialists not NY's.

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Broken again

1

This was my second diffuser of same type. First one lasted a year and a bit and second one around the same,a year. Was noisy and eventually just stopped working after flashing lights . Told Neals Yard about the first one and because it was over a year old they couldn’t do anything, so didn’t bother complaining about the second one. Felt awful having to throw away such a big chunk of plastic

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So disappointed!

2

I’ve now bought two of these machines - both stopped working just over a year after purchasing. I loved the first one so much and was so disappointed when it broke. The sales assistant convinced me that it was very unusual for them to stop working, that no one else had had any problems and they usually work for years - I wish I’d read the reviews before wasting my money a second time!

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On my third replacement

1

I am just in the process of sending my THIRD replacement Soto back. Every diffuser has broken after a couple of weeks, and problems start with electric sparks, shocks and flashing lights from the product. I have naturally raised my concerns with NYR but they do not deem this as a manufacturing fault, or faulty batch. I have persevered enough and will be not be requesting a fourth replacement as there clearly is a malfunction with the Soto product.The product is hazardous and not fit for purpose

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Broken - I should have paid attention to the reviews.

2

I got this in early May last year and followed the instructions carefully, enjoying the lovely scent of Neils Yard essential oils and cleaning it gently after each use, however it failed to auto shut off and something appears to have been damaged as a consequence and this evening it isn't working, power and lights on but no diffusion. I have just emailed Neal's Yard and hope for a prompt and helpful response

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Disappointed

2

Bought this diffuser for my son to help him sleep & to help with his sinus problems. It was a great diffuser while it lasted (approximately 18 months) & it really helped my son with his sleep. It did make a slight noise while it was on but that wasn't really an issue as I think my son found the sound quite soothing. Turned it on last night & it just won't work. Really disappointed that because it's over a year old, Neals Yard don't want to know. I now realise people have written similar reviews about this product, I feel something of this price & from a quality retailer should last longer. Love your skin care Neals Yard but won't be buying anything electrical from you again

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Soto Aroma Diffuser Customer Reviews

GBP 55.0

£55.00

Soto Aroma Diffuser

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