Soto Aroma Diffuser

Customer Reviews

Soto Aroma Diffuser Customer Reviews

GBP 55.0

£55.00

Soto Aroma Diffuser
Overall Rating : 3.02 / 5 (64 Customer Reviews)
  • 25 5 star reviews
  • 3 4 star reviews
  • 6 3 star reviews
  • 8 2 star reviews
  • 22 1 star reviews
3.02 / 5 (64 Customer Reviews)
  • 25 5 star reviews
  • 3 4 star reviews
  • 6 3 star reviews
  • 8 2 star reviews
  • 22 1 star reviews

Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of Neal's Yard Remedies.

Stopped working!

1

Really sad. This was expensive! I treated myself to it and don't often do so. It stopped working after minimal use just past its warrenty. I liked it when it worked but now it's a useless chunk of plastic. Very disappointed

Was this helpful?

Yes (0) No (0)
Report this review

Not worth the money

2

This was great when it worked but suddenly stopped working less than a year after purchase. We were careful to look after it as advised but it completely stopped working. Response from NYR was that they couldn’t do anything as it was a year after purchase

Was this helpful?

Yes (0) No (0)
Report this review

Faulty

2

Absolutely brilliant when it works. But stopped working completely after two weeks! Very disappointed.

Was this helpful?

Yes (0) No (0)
Report this review

Waste of money

1

This has stopped working within 3 months. I'm not taking it back into town for a swap or refund for a measly £50. If you're seriously planning on buying this then think twice

Was this helpful?

Yes (0) No (0)
Report this review

Disappointed

1

Like others, I wish I'd read the reviews. Mine also suddenly stopped working after about a year. I'd been very careful to clean it out regularly and especially after changing oils. I purchased a couple of replacement discs thinking this would solve the problem, but sadly not. My son bought a similar, cheaper machine from Amazon which is still working well. I wish I'd done, the same

Was this helpful?

Yes (0) No (0)
Report this review

Poor quality

1

Be careful if you purchase this diffuser it will only last 1 year or so....very disappointing as the team did not bother to inform me prior to that the guarantee only is valid for 1 year. Unacceptable. Will therefore strongly recommend to purchase your diffuser at specialists not NY's.

Was this helpful?

Yes (0) No (0)
Report this review

Broken again

1

This was my second diffuser of same type. First one lasted a year and a bit and second one around the same,a year. Was noisy and eventually just stopped working after flashing lights . Told Neals Yard about the first one and because it was over a year old they couldn’t do anything, so didn’t bother complaining about the second one. Felt awful having to throw away such a big chunk of plastic

Was this helpful?

Yes (0) No (0)
Report this review

So disappointed!

2

I’ve now bought two of these machines - both stopped working just over a year after purchasing. I loved the first one so much and was so disappointed when it broke. The sales assistant convinced me that it was very unusual for them to stop working, that no one else had had any problems and they usually work for years - I wish I’d read the reviews before wasting my money a second time!

Was this helpful?

Yes (0) No (0)
Report this review

On my third replacement

1

I am just in the process of sending my THIRD replacement Soto back. Every diffuser has broken after a couple of weeks, and problems start with electric sparks, shocks and flashing lights from the product. I have naturally raised my concerns with NYR but they do not deem this as a manufacturing fault, or faulty batch. I have persevered enough and will be not be requesting a fourth replacement as there clearly is a malfunction with the Soto product.The product is hazardous and not fit for purpose

Was this helpful?

Yes (0) No (0)
Report this review

Broken - I should have paid attention to the reviews.

2

I got this in early May last year and followed the instructions carefully, enjoying the lovely scent of Neils Yard essential oils and cleaning it gently after each use, however it failed to auto shut off and something appears to have been damaged as a consequence and this evening it isn't working, power and lights on but no diffusion. I have just emailed Neal's Yard and hope for a prompt and helpful response

Was this helpful?

Yes (0) No (0)
Report this review

Soto Aroma Diffuser Customer Reviews

GBP 55.0

£55.00

Soto Aroma Diffuser

Quantity:

Item limited to max quantity of 5000

( 0 item is in your basket items are in your basket )

Other customers bought: