I've recently purchased a number of products from Neal's Yard to treat myself. I've been happy with them all except this conditioner. Firstly, it is very thick and difficult to get out of the bottle. I have to squeeze the bottle really hard with both hands to extract the product - not ideal when I actually need it on my hand before applying it to my hair. Secondly, as a conditioner I don't find it effective. I've followed the instructions but find my usual (and much cheaper) supermarket much more effective. Sorry, Neal's Yard, I will not be purchasing again...Response from NYR on 19.08.20 'Thank you for your review and we're really sorry to hear of your disappointment with the conditioner bottle. Please do contact our Customer Care team at advice@nealsyardremedies.com if you would like to discuss this further.'

Would give 5 stars if not for the hard plastic bottle very difficult to squeeze out especially when you have carpal tunnel.....love the product though however won’t be purchasing again if remains in very hard plastic...Response from NYR on 20.05.20 'We’re really sorry to hear that you are having difficulty using our conditioner bottle, and take your feedback on board. Please do contact us on advice@nealsyardremedies.com and we’ll be happy to try and find a solution for you.'

The conditioner is fine but impossible to get out of the bottle as it's too rigid to squeeze and if your hands are slippy, as they are if you've got shampoo or conditioner on them, then it's very slippy. I've ended up with more conditioner on the floor than in my hair. Have had to decant the conditioner into a different tub.

The conditioner is very viscous so worth purchasing a pump as it's difficult to get out the bottle otherwise then you only need a very small amount to cover all your hair. I use this as a leave in conditioner too for my very curly hair. Beautiful product as it doesn't leave my hair frizzy which all other conditioners I have tried (including high end brands) do. I have found that I don't need to use shampoo with this product.

I was trying out a number of new products and this was the least satisfactory. Like other reviewers, I had difficulty getting it out of the bottle (not fluid enough to pour, and bottle too solid to squeeze it out). It left my hair very tangled and I certainly didn’t feel it had improved the shine, softness or manageability of my thick, wavy, long hair. Very disappointing, for the brand and price - I won’t be using it again...Response from NYR on 11.09.19 'Thank you for your feedback and we're really sorry to hear of your disappointment with our Rose Conditioner. Please do contact our Customer Care team at advice@nealsyardremedies.com who will be happy to discuss this with you and offer further product advice.'

Lovely conditioner however had trouble getting it out the bottle so had to decant it which I wasn't pleased about...Response from NYR on 02.05.19 'We’re really sorry to hear that you are having difficulty using our conditioner bottle, and take your feedback on board. Please do contact us on advice@nealsyardremedies.com and we’ll be happy to find a solution for you.'

There was definitely a difference in my hair after using this conditioner and straightening it-- softer, brought out my colour more and just seemed to sit better! My hair came out looking more like the hair I get when I've just been to a salon!

I love the conditioner but had difficulty getting the conditioner out of the bottle. Maybe a good idea to have pump dispenser. I do like the quality of this product but think.I will end up wasting some if I cannot get product out easier...Response from NYR on 03.04.19 'Thank you for your feedback and we're really sorry to hear that you are having trouble using our conditioner. Please do contact our Customer Care team at advice@nealsyardremedies.com who will be happy to discuss this with you and offer further product advice.'

I have coloured hair that tends to be dry. I bought this conditioner as well as the shampoo as a special treat for myself and was so looking forward to using it. The smell is lovely but unfortunately the hope of improving vibrancy and shine as promised in the blurb wasn’t fulfilled. I have used other Neals Yard shampoos and conditioners in the past on my hair but have never experienced such a very disappointing result. My hair was more like straw and looking very dull instead of nurtured, soft and shiny. In the end I gave up and bought a bottle of ordinary conditioner at a fraction of the cost of this. Very disappointing...Response from NYR on 24.01.19 'We are really sorry to hear of your disappointment with our conditioner. Please do not hesitate to contact our Customer Care team at advice@nealsyardremedies.com so that they can discuss this with you and suggest an alternative which will suit your hair better.'

This was the first time that I have used NYR hair products - I found both the Rose shampoo & conditioner did exactly as described and really improved the condition of my hair! (Coloured, fine flyaway hair after nearly a month in the sun and frequent washing! ) I loved it and will order again. Only downside - the lovely rose fragrance did not last after I had dried my hair. The other big problem was the packaging ! The hard plastic containers were not user friendly - it was impossible to squeeze and I had to remove the tops to extract the contents .. very frustrating!