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Esta Aroma Diffuser

Product Details

3 stars 55 Reviews

£57.50

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Size 91mm x 157mm

PLU 9390

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Additional Product Information

Sophisticated and stylish, the elegant bamboo Esta Aroma Diffuser brings a touch of aromatic eco-lux living to any room. The beautiful sustainably-sourced bamboo is cut by hand to allow maturing flowering strands to flourish. Creating a fine aromatherapy-infused mist, it's ideal to help counteract drying central heating.

Intermittent setting, automatically activating the mist every 30 seconds

Soft light with two settings
No naked flames or smoke
Auto shut off safety feature
No heat, so no degradation of essential oils
Easy to clean
Low energy 12W LED bulbs
Ideal as a night light
Just add water and a few drops of your favourite essential oils and aromatherapy blends.

Measurements: 91mm (w) x 157mm (h), 100ml water capacity.

Warnings:

We advise you to empty and rinse the water tank of your diffuser and wipe it dry with a clean cloth every time you use a different type of essential oil. This is because essential oils, especially citrus oils*, may cause damage to the disc if left in the water tank. This type of damage is not covered under the manufacturer's warranty. PLEASE NOTE: the manufacturer's warranty is 1 year from purchase date.

Unfortunately, this diffuser is not suitable for placement on furniture that is likely to be damaged by water moisture.

*Essential oils to take care with are: Bergamot, Citronella, Grapefruit, Lemon, Lime, Mandarin, Neroli, Orange, Eucalyptus Lemon, Petitgrain, Lemongrass and Melissa.

*All of our Aromatherapy Blends contain citrus except for De Stress and Vitality.
Not applicable
UK Standard (3 - 5 working days Monday - Friday)
- FREE UK standard delivery on all orders over £40
- £4.95 on orders under £40
- £1 Gift Voucher only orders
UK Express
- £6.95 Orders placed before noon Monday to Thursday will arrive on the next working day before 5.30pm, except certain postcodes. Not including Saturday or Sunday. Orders placed before noon on a Friday will arrive on the following Monday. Excluding Bank Holidays.
All UK orders

Parcel force (except where stated). Anytime from 8am - 5.30pm Monday - Friday

Require a signature on delivery. Should the recipient not be in, the parcel may be taken to the nearest Post Office or a re-delivery attempted the following day.

European (Within EEC)
- £11 Courier. Please allow up to 14 working days for delivery
International (Non EEC)
- £30 on orders under £500. Please allow up to 14 working days for delivery
- £60 on orders over £500. Please allow up to 14 working days for delivery

Customer Reviews

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Wonderful By Susan from Kent on 23/09/2020: 5 stars; This must be the best purchase I have made in years and the variety of oils is outstanding you are able to mix and match so the fragrance matches every moodrnrnAnd when not in use makes a lovely ornament

Stopped working after 20 months By Cherry from Edinburgh on 15/07/2020: 2 stars; This is the second unit I have had. The first lasted just under two years, as has the second. The first unit stopped misting properly and, as the disc cannot be changed and I had been pleased with it up until that point, I decided to go for another. The second unit is now suddenly dispensing the unpleasant musty smell that other reviewers have commented on (despite careful maintenance). I will purchase a different product for a replacement...Response from NYR on 19.03.20 'Thank you for your review. We are sorry for your disappointment with this product but please could me make you aware that you can in fact replace the disks, we sell them here: https://www.nealsyardremedies.com/aromatherapy/aromatherapy-oils-and-blends/essential-oil-burners/9294.html. If you would like further product advice please get in touch at advice@nealsyardremedies.com.'

Do not buy By Belle from Midlands on 20/02/2020: 1 stars; Looks the part but as everyone else points out it stops working. Better buying one from Tkmaxx as much cheaper and last longer ! Customer service passed the buck saying contact zen as they are the supplier! Bought by my sons for mother day last year paid cash boys don’t keep receipts! Bitterly dissatisfied. Assistant told me “I’ve had mine 4 years” that doesn’t help me. Poor show certainly won’t be buying oils from you anymore!...Response from NYR on 27.02.20 'We’re very sorry to hear of your disappointment with this product. To confirm, there is a 12 month warranty period on electrical items bought via our website or from one of our stores, so unfortunately we are unable to replace or refund a product which is outside of this time frame. We would however be happy to try to troubleshoot any problems with you so please feel free to contact our Advice team on 01747 834634.'

Not worth the money By Jamie from London on 15/11/2019: 1 stars; Bought one and not working after few times using it. Brought back to ask to exchange but it working at the shop. On and off not working and at the end just fed up and throw into bin. For the money I paid is really not worth it...Response from NYR on 26.11.19 'We are sorry to hear of your disappointment with this product. We do sell a high volume of these items and hence we do have many reviews about this product which range from five stars down to one. We are happy to help you with the item if you still have it. It needs to have been purchased within the last 12 months and accompanied with a proof of purchase. Please contact us on 01747 834634 or at advice@nealsyardremedies.com'

Changing bulb By LynnCanada from CANADA on 10/11/2019: 5 stars; I love my ESTA but how do I change the bulb, it no longer works?...Response from NYR on 14.11.19 'Thank you for contacting us. We’re sorry to hear the light is no longer working. Please contact our Customer Care team on advice@nealsyardremedies.com. They will be able to advise you further. Thank you.'

Fantastic product By JP&Rose from Buckinghamshire on 07/11/2019: 5 stars; I'm so surprised by the negative comments for this diffuser. I purchased mine three years ago and have use it regularly since purchase. I make sure to clean and dry it after use and it's still working perfectly three years on. Diffuses a lovely fine mist and is powerful enough to use in a medium sized room. A lovely looking product with a clean, simplistic design.

Broke after a couple of years By Beth from Taunton on 05/10/2019: 2 stars; This diffuser looks great and served me well for a couple of years before it completely stopped working. For so much money I'm shocked that it doesn't last and only has a 12 month warranty...Response from NYR on 15.10.19 'Thank you for your review and we’re pleased to hear you were happy with the look and use of the diffuser. However we’re very sorry to hear of your disappointment with the long term performance with this product. To confirm, there is a 12 month warranty period on electrical items bought via our website or from one of our stores, so unfortunately we are unable to replace or refund a product which is outside of this time frame. Once again we are sorry for any dissatisfaction caused on this occasion.'

Stopped working By L***** from Devon on 30/09/2019: 1 stars; This is an extremely disappointing product. Its not cheap at all but something I thought a worthy investment that I assumed would last me a long time. I bought it to have for the birth of my first child two years ago and have used it very seldomly only in winter mostly during cold and flu season. I just turned it on today and it diffuses for about 10 seconds and then turns itself off. It cost me £50 and now it's going to go into landfill, another bit of plastic waste! I'm very disappointed in Neals Yard over this product I would have expected better quality at such a price and from a company with its ethics...Response from NYR on 02.10.19 'We’re very sorry to hear of your disappointment with this product. To confirm, there is a 12 month warranty period on electrical items bought via our website or from one of our stores, so unfortunately we are unable to replace or refund a product which is outside of this time frame. We would however be happy to try to troubleshoot any problems with you so please feel free to contact our Advice team on 01747 834634.'

Stopped working suddenly after two uses By J Yang from Croydon on 24/09/2019: 1 stars; I bought this diffuser today. Used the product as instructed but suddenly it stopped working, turning both mister and lamp off. Water level was half full at the time and as I am new to this I thought, although unlikely that, it might be at the ‘sufficiently low’ water level so I topped it up with water. Restarted the product and after 1 min again it suddenly switched itself off. Having just read other reviews on here there must be some electronic issue with some lots of this product. I’ll try again tomorrow. If same issue persists then I will try get refund. Not happy...Response from NYR on 02.10.19 'We understand you’ve already been in touch with our Customer Care team. Please let us know if we can be of further help at advice@nealsyardremedies.com. Thank you.'

Perfect! By Lizzi from Essex on 08/09/2019: 5 stars; This is probably the nicest diffuser I’ve bought. I run my massage practice from home and I use the diffuser in the hall so clients come into a lovely smelling house. The intermittent button means that it lasts all day so is very economical. I love it!

Stopped working suddenly By G**** from Devon on 28/08/2019: 1 stars; A year old and the on/off button stopped working suddenly. It was used intermittently. Just run out of warranty too, fleeced!...Resonse from NYR on 04.09.18 'We’re very sorry to hear of your disappointment with this product. To confirm, there is a 12 month warranty period on electrical items bought via our website or from one of our stores, so unfortunately we are unable to replace or refund a product which is outside of this time frame. We would however be happy to try to troubleshoot any problems with you so please feel free to contact our Advice team on 01747 834634.'

Disappointed By Very disappointing from Tunbridge wells on 16/08/2019: 1 stars; I bought this a year ago and then suddenly it stopped working. I looked at recent reviews and can see so many people have had the same problem but Neal's yard seem to be doing nothing to put this right. They are obviously designed to only last a year. I will be complaining to Neal's yard about this but don't expect anything as they are fully aware of the problem. It has certainly put me off shopping there which is a shame as I have shopped there for years. Just another big Brand buying cheap products and selling them for a lot of money. Very foolish as they are damaging their Brand...Response from NYR on 02.10.19 'We are sorry to hear of your disappointment with this product. We do sell a high volume of these items and hence we do have many reviews about this product which range from five stars down to one. We are happy to help you with this if the item was purchased within the last 12 months and you are able to provide us with a proof of purchase. Please contact us on 01747 834634 or at advice@nealsyardremedies.com'

Don’t Buy it !!! By Cathy from West Midlands on 11/08/2019: 1 stars; Don’t buy this !! Mine lasted 7 months and then stopped working and with research it seems this is a common problem . It’s an expensive diffuser and therefore not worth it . I took mine to the store hoping for an exchange but they told me as I no longer had the receipt they wouldn’t swap it! They even said you might not have bought it from here ... it’s got Neals Yard engraved on it ... where else would it have been from . Hopefully Neals Yard will see all the negative reviews on this item and discontinue it as it is unfair to allow people to purchase an item that clearly has design / manufacture issues...Response from NYR on 11.09.19 'We understand you’ve already been in touch with our Customer Care team. Please let us know if we can be of further help at advice@nealsyardremedies.com. Thank you.'

Stopped working soon after By LouY from London on 10/08/2019: 1 stars; Echoing many of the other reviews below, the mist function stopped working after a short time...Response from NYR on 15.08.19 'We’re very sorry to hear of your disappointment with this product. We would be pleased to help trouble shoot any problems and advise you further. To confirm, there is a 12 month warranty period on electrical items bought via our website or from one of our stores but we do insist on some form of proof of purchase accompanying any returns as these products are not unique to us. For further help please contact our Customer Care team on 01747 834634 or e-mail advice@nealsyardremedies.com'

My whole family love it. By Loz from Yorkshire on 08/05/2019: 5 stars; My whole family love this . Simply we have a dog and we got dog blind so we didn't realise the aroma as you walk into my front door, but now we don't have that problem as we get loads of compliments on how fresh it all is . I use different oils depending on how I'm feeling and everyone loves them, also the light is very calming and useful in the evening. Brilliant !!.

Reviews By Jclarke from HU5 5xe on 08/05/2019: 1 stars; Thank you for all your reviews, I've been looking for a diffuser and thought I'd found one I liked. I'm back to thinking but least it's not wasted my money on what appears a poor quality product. Also thought neals yard had a good reputation, shame customer service let's them down...Response from NYR on 05.06.19 'We understand you’ve already been in touch with our Customer Care team. Please let us know if we can be of further help at advice@nealsyardremedies.com. Thank you.'

Nasty smell By Karen from Leeds on 26/04/2019: 1 stars; Unfortunately, as others have said, the smell is musty & unpleasant & was from the outset. I thought I had done something wrong, but haven’t. I have contacted Neal’s Yard, but no response...Response from NYR on 02.05.19 'Thank you for your feedback and we are sorry to hear of your disappointment. Our Customer Care team never received your email but would be happy to assist you. Please do contact them on either advice@nealsyardremedies.com or 01747 834634. Thank you.'

Nasty smell By Charlotte from North Wales on 13/03/2019: 1 stars; I have always been a huge fan of Neal's Yard and bought two of these diffusers via Neal's Yard rather than buying a cheaper version. After a few months, despite cleaning the diffusers as per instructions, the diffusers started to smell. I read the reviews above and realised that it was an issue. I emailed Neal's Yard on the 3rd March and have heard nothing...Response from NYR on 21.03.19 'Thank you for your feedback and we’re sorry to hear of your experience. Please do call us directly on 01747 834634.'

Bad smell By Lll from Abingdon on 15/02/2019: 1 stars; I received this as a gift and was really excited to start using it. It was fine for a week then it started to emit a horrid musty smell. Have cleaned it out and followed guidelines but can't shift the smell which now renders it useless. Contacted customer services but they need to have details of purchase which I can't give as was a gift and don't want the person who gave it to me to feel bad. Such a shame. Appears to be a common issue with them...Response from NYR on 27.02.2019 'Thank you for your feedback and we're really sorry to hear of your disappointment with the Esta Diffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com who will be happy to discuss this with you and offer further product advice.'

Stylish and effective diffuser By Huha from Norfolk on 11/02/2019: 5 stars; I'm very happy with this diffuser. The on/off feature is useful as it prolongs the diffusing time. The 2 light settings are also pleasing. I have my diffuser on overnight, intermittently, with 7-8 drops of lavender - on the low light setting that turns off when the diffuser has emptied. This has aided my sleep during a stressful time. In the day I like to occasionally diffuse a Bourbon Geranium essential oil for an uplifting room scent. rnI've been lucky as my diffuser is nearly 2 years old now.rnA bit fiddly to clean, best done with ear buds - you can actually detach the most fiddly part to make things easier.

Pumps out musty smell despite being meticulously maintained By Kimmy from Glasgow on 08/02/2019: 1 stars; I received this diffuser as a gift about 4 months ago and for the last number of weeks, it pumps out a bad stale smelling aroma. I have seen others make similar comments so I'm not surprised this has happened but it really does ruin the product. There are small black marks on the inside of the chamber which cannot be wiped off so it appears mould is somehow staining the interior of the unit. When this diffuser is not in use, I remove the lid, empty any residual water and allow the unit to air dry. I was very careful about avoiding this problem as I saw a number of users complaining about it when I first read reviews after receiving the gift. I would not recommend this diffuser - it seems impossible to keep it hygienic and mould free...Response from NYR on 07.03.19 'We are sorry to hear of your experience and it would be most helpful if you could contact our Customer Care team who will discuss this with you on advice@nealsyardremedies.com or call on 01747834634.'

Poor Quality By Aromatherapy from Newark on 04/02/2019: 1 stars; Stopped working after only a short time. Very disappointed. Had expected better from Neals Yard...Response from NYR on 06.02.18 'Thank you for your feedback and we're really sorry to hear of your disappointment with the Esta Diffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com who will be happy to discuss this with you and offer further product advice.'

Sad to say... By blemery from London on 03/02/2019: 1 stars; Just as others have said, our diffuser stopped working shortly after 1-year of intermittent use (so no warranty coverage). When on, it performed wonderfully but suddenly all-change and it began automatically shutting off (light and mister) within minutes of being turned on. We chose this diffuser for two reasons - the good reputation of Neal's Yard and the design of the diffuser. Cosmetically the design didn't let us down, but its functionality and Neal's Yard have let us down. At the better part of £60, we expect more than 1-year's worth of intermittent use...Response from NYR on 06.02.18 'Thank you for your feedback and we're really sorry to hear of your disappointment with the Esta Diffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com if you would like to discuss this further.'

Love this diffuser By NickR from South East on 13/01/2019: 5 stars; I love this diffuser. I use it regularly and so far it has performed really well. I have had it over a year now and so far no problems. I tend to use the same oils in it, so maybe this has helped.

Love It ♥️ By Rainbow from Bucks on 13/01/2019: 5 stars; I too am surprised at all the negative reviews .... I too have 2 of these - 1 at work & 1 at home. Aesthetically, they are simple & attractive, & in terms of functionality, they pump out a delicate mist of essential oil fragrance to fill the air with happy. I love it

Broken after just four uses By SARAH from Bournemouth on 10/01/2019: 1 stars; I have used it just four times and the mist no longer works nor does the light. It has completely stopped working and I only received it this Christmas. Very disappointed and had just purchased essential oils from Neals Yard...Response from NYR on 16.01.19 'Thank you for your feedback and we're really sorry to hear of your experience with the Diffuser. The diffuser comes with a one year guarantee so please do contact our Customer Care team at advice@nealsyardremedies.com or on 0174783434 who will be able to help. Thank you.'

Love it By Laura from Hull on 10/01/2019: 5 stars; I’m so surprised at all the negative reviews! I have two (bought a second after having my first one about 3 years and it’s still going strong) use it all the time

Rubbish By Hevhev87 from Dorset on 08/01/2019: 2 stars; I bought this after being a host at a neals yard party and using my host points so luckily did not pay the full price. I initially chose this version as I felt it looks nicer than the colour changing plastic diffuser which my friend had, however how disappointed I was. Despite numerous top ups you can never really smell the scents put in unless you manually press the button a few times which defeats the object. I also went to change the water today and the plastic spout in the lid had mould around it so not wonder people are complaining of a damp smell as it obviously collects around this area which is hard to clean. Don't waste your money...Response from NYR on 10.01.19 'We are sorry to hear of your experience and it would be most helpful if you could contact our NYR Organic team who will discuss this with you on enquiries.uk@nyrorganic.com or call on 01747834644.'

Disappointed By Lee from Los Angeles CALIFORNIA on 07/01/2019: 1 stars; This diffuser was a gift. It was working perfectly for almost a month. Then, the top started to malfunction. Instead of a mist coming out it, leaks from the top and creates a wet area on the rim and seeps down to base. I have reached out to customer service and am hoping they will resolve this issue in a timely matter...NYR on 10.01.19 'We are sorry to hear of your experience and it would be most helpful if you could contact our Customer Care team who will discuss this with you on advice@nealsyardremedies.com or call on 01747834634.'

Upset/Disappointed By Anna from Essex on 01/01/2019: 2 stars; I have given Esta Aroma Diffuser two 3 stars as it was given to me as a Christmas present 2017 and literally it stopped working Christmas 2018 (one year), this was given to me by my daughter who doesn’t have a lot of money and I cannot believe how much it cost in the first place and only lasted less than a year. I can see from other reviews I am singing of the same song sheet with Esta Aroma problems. I’m very disappointed...Response from NYR on 04.01.19 'Thank you for your feedback and we're really sorry to hear of your disappointment with the Esta Aroma Diffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com who will be happy to discuss this with you and offer further product advice.'

Very disappointing By Kate from Cardiff on 26/12/2018: 1 stars; Wish I could give it no stars, bought for Christmas present for my mum and it doesn't work! Really spoiled Christmas. Also you can only return within 14 days so not sure what to do. Really heartbroken as my mum was really excited to use this...Response from NYR on 04.01.19 'We’re really sorry to hear of your issue and the upset this has caused. These products have a one year warranty, if faulty they can be replaced. Please contact our Mail Order team on 0845 262 3145 or at mailorder@nealsyardremedies.com who will be happy to discuss your purchase with you.'

Disappointed after a while By Nat from Gloucestershire on 07/12/2018: 2 stars; I loved this diffuser at first, and its beautiful to look at, but after a few months it has started to smell a bit strange! It's fine at first, but whichever oils I use, once the initial smell has gone, it gives off a weird damp kind of smell - my husband said it smelled a bit cheesy! I felt I should add this review is after reading others it seems mine isn't the only one that's had this kind of problem. Such a shame as it's lovely! Just to add, this problem has arisen despite following care guidelines...Response from NYR on 19.12.18 'We are sorry to hear of your experience with the diffuser and it would be most helpful if you could contact our Customer Care team who will discuss this with you on advice@nealsyardremedies.com or call on 01747834634.'

Lasts less then a year By Diffuser from California on 01/12/2018: 2 stars; This is great until it no longer works. I had it for seven months until it just stopped working....Response from NYR on 11.12.18 'We are sorry to hear of your experience and it would be most helpful if you could contact our Customer Care team who will discuss this with you on advice@nealsyardremedies.com or call on 01747834634.'

Failed just after 12 months light useage By tcwin from Poole on 27/11/2018: 2 stars; After giving reasonable performance for about 12 months, the diffuser has stopped working following a few weeks of steadly decreasing time it would stay on before switching itself off. It appears from a number of reviews that you should expect about about 12 months use ( ie just after the warrantry expires). This disappointing considering the cost of the diffuser and the costs of the oils to use with it...Response from NYR on 11.12.18 'Thank you for your feedback and we're really sorry to hear of your disappointment with the Esta Aroma DIffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com who can advise you further. '

Amazing By Paula from England on 22/11/2018: 5 stars; This Diffuser is absolutely sensational, the whole product entices me to buy more and i purchased some of the oils which go in, and i will certainly be buying more in the future! The asthetics of this product are just gorgeous! rnHighly recommend

Totally pleased By Maggie from Derbyshire on 06/11/2018: 5 stars; I bought this diffuser a year ago, I have used it time and time again. It's been amazing and has sent wonderful aromas all around my home. So relaxing, uplifting, refreshing and helps with mood swings etc, depending on which of the excellent range of oils you use, I have so loved having this in my home. Easy to clean, the light is calming and easy to switch off if not wanted. I would purchase as a gift for friends and family.

Really poor quality By Mille from London on 06/11/2018: 1 stars; I am sorry to have to write this review as I have a lot of respect for the ethos of Neals yard but this particular item is not value for money and poorly designed I have had my diffuser since May purchased as a gift. It is no longer working and to be honest only worked properly for a short time, it had a sour smell even though I followed the company advice and wiped it clean after use.I would not recommend this item. I have given it one star because I can’t give it a zero rating...Response from NYR on 07.11.18 'Thank you for your feedback and we're really sorry to hear of your experience with the Diffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com or on 0174783434 who will be able to help. Thank you'

Only lasted a year By Danielle from Hertfordshire on 21/10/2018: 2 stars; Mine stopped working just after the year warranty had passed. Very disappointed as this was an expensive option...Response from NYR on 25.10.18 'Thank you for your feedback and we're really sorry to hear of your disappointment with the Esta Diffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com who will be happy to discuss this with you and offer further advice.'

damp smell By vivi21 from Canary Wharf on 20/10/2018: 1 stars; Loved it first. After several months' regular use, the damp smell begins to emerge every time after the initial aroma diminishes. We empty, rinse the water tank and wipe it dry every time we use it. So it is definitely not our fault. after I read the reviews here, I realized that we were not the only one who had this issue. I guess the design is not so good...Response from NYR on 25.10.18 'Thank you for your feedback and we're really sorry to hear of your experience with the Esta Diffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com who will be happy to discuss this with you and offer further advice.'

Amazing Diffuser By Kay from London on 24/09/2018: 5 stars; This is an amazing diffuser - and believe me, I have tried a lot of them. Was unsure when I read the reviews about this product but as I have other madebyzen diffusers which have been going strong for a number of years, I thought I would try this one. It has not disappointed! The buttons are easy to use and really am happy with the soft lighting. The wood casing is so nice and premium. The good thing with buying from neals yard is that they honour the warranty and are really helpful if there is a problem. Thank you for adding this to your range neals yard - I shall be buying more and spreading the word.

Excellent By Happy hom from Berkshire on 02/09/2018: 5 stars; I use this diffuser in my holistic clinic every day and vary the blends I use. Had for two years and still works perfectly so hoping more years to come- love women’s blend, and relaxation blend but also use single oils depending on my own mood 😊

I'm pleased! By SMH-H from SOLIHULL on 07/06/2018: 4 stars; Pondered over buying this (and Oska diffuser) bought both. I am happy with my purchase, I have used it during the night with Night time oil, as I have trouble sleeping. I have found that if I put it on the 30 second burst it actually lasts 8 hours until the morning. It does make a slight noise, but I find it comforting as it includes a slightly bubbling noise. I live on a main busy road, so it actually acts as white noise for me. I have cleaned and dried the diffuser immediately each morning, having read the other reviews regarding the damp smell. I have used it each night for about one month and so far I've had no problems. I would say the Oska gives off more mist, so if you require a diffuser for a bigger room that is probably the better purchase. I am very happy with both purchases.

So Promising but so Disappointing!! By Lorna from Newcastle on 03/06/2018: 2 stars; I bought this with vouchers and couldn’t have otherwise. I decided only to buy the pure Organic Lavender oil at first. First 5/6 times were fine and as I’d never used a second oil I didn’t have to clean out the insides. I always kept the water at the required level. Now I don’t use it at all as the lovely lemon scent turned into a chemically smell, definitely not relaxing. By this time I’d got rid of the receipt. Not up to standard. In fact substandard. It only worked well 5/6 times. Very sad. A waste of my Christmas vouchers. I’m such a loyal customer too...Response from NYR on 13.06.13 'Thank you for your feedback regarding your diffuser.Please do contact our Customer Care team at advice@nealsyardremedies.com who will be happy to discuss this with you and offer further product advice.'

Damp smell By ChrisF from Northumberland on 23/05/2018: 2 stars; Originally loved this but after a couple of months use after the initial aroma diminishes a damp smell is evident. Please advise how I can overcome this problem...Response from NYR on 30.05.18 'Thank you for your feedback regarding your diffuser. If you are unhappy with any of our products upon purchasing them, we will be happy to offer an exchange for you, and the diffusers are under warranty with proof of purchase for one year. Please contact us at advice@nealsyardremedies.com'

Suddenly stopped working By Krishna from Sevenoaks on 17/05/2018: 1 stars; Hello - I have had this diffuser for a few months now. Initially, I was using it once a week and then I stopped it for a few weeks. For the past few nights, when I used it, it starts of okaybut after a couple of minutes, the entire unit shuts off, lamp and diffuser and all. I am very disappointed with this and it seems to be an electrical issue. I am very unhappy with this. What can I do?!?!? Harsha...Response from NYR on 29.05.18 'Thank you for your feedback regarding your diffuser. If you are unhappy with any of our products upon purchasing them, we will be happy to offer an exchange for you, and the diffusers are under warranty with proof of purchase for one year. Please contact us at advice@nealsyardremedies.com or 01747 834634. Thank you.'

Initially loved By nawisb from Swansea on 07/02/2018: 2 stars; I have had mine for a few months. I initially loved it but now the diffuser creates a damp-ish smell when It's on. Gutted :(. Had a look online to see how I can get rid of the smell - suggestions include filing it with water with some white vinegar. Scared to do this however in case I damage the disc...Response from NYR on 14.02.18 'Thank you for your feedback and we're really sorry to hear of your disappointment with our diffuser. Please do contact our Customer Care team at advice@nealsyardremedies.com if you would like to discuss this further and so that they can arrange an alternative for you.'

Esta Diffuser By Megan Spear on 06/02/2018: 5 stars; Amazing product! The room is filled with the aroma and even after it is switched off the aroma lasts! Beautiful and quite therapeutic to watch and it has a warm light making the room feel cosy.**From a recent survey**

Esta Diffuser By Alison Richards on 02/02/2018: 5 stars; I love my diffuser! I use it most days in the morning to get going and in the evening to wind down. I love it's gentle glow and that it can be used intermittently. It has become a firm favourite with all the family and we even ended up buying one for our 10 year old son, who took a real shine to it, especially at bed time. Most people who visit comment on the fragrances and it's lovely looks. I now have several friends who also have one after becoming envious!...From a recent survey.

Somewhat disapointed By Lu from Herts on 30/01/2018: 3 stars; I had high hopes for this diffuser according to the other reviews - the positives: It looks nice with the bamboo, and seems to work well. The negatives: I think the plastic top has a somewhat tacky look, and the light - despite having 2 brightness settings and being described as 'soft' - is not a relaxing glow, but more an orangey, artificial looking light which I don't find relaxing, even on the lowest setting. The buttons are not particularly clear - ie: press once for continual steam, twice for intermittant - it can be hard to remember how many times you have pressed it if you want to change in between settings. And lastly, no matter what steam setting you have it on, the aroma starts out powerfully at first, but soon dissipates to nothing, requiting you to 'top up' the essential oil, despite my using high quality oils not cheap ones. Overalll I am disappointed with this product, considering the high price. I will probably try a cheaper one from Amazon for my Practice...Response from NYR on 06.02.18 'We’re really sorry to hear that you are having a problem using our Esta diffuser, and of your disappointment with it. We take your feedback on board. Please do contact us on advice@nealsyardremedies.com and we’ll be happy to find a solution for you.'

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The views expressed above are the opinion of Neal’s Yard Remedies customers.
Neal’s Yard Remedies does not endorse these views, nor should they be regarded as health claims or medical advice.

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