Our Stores in England reopen from 9am on 3rd December.
Find your nearest store.

Frankincense Intense™ Lift Serum 30ml

Customer Reviews

Frankincense Intense™ Lift Serum 30ml Customer Reviews

GBP 75.0

£75.00

Frankincense Intense™ Lift Serum 30ml
Overall Rating : 3.77 / 5 (52 Customer Reviews)
  • 27 5 star reviews
  • 6 4 star reviews
  • 6 3 star reviews
  • 6 2 star reviews
  • 7 1 star reviews
3.77 / 5 (52 Customer Reviews)
  • 27 5 star reviews
  • 6 4 star reviews
  • 6 3 star reviews
  • 6 2 star reviews
  • 7 1 star reviews

Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of Neal's Yard Remedies.

Excellent product

5

I have been using the Frankincense Intense Lift products for quite a while now. Previously I had used the Frankincense Intense products, and before that other facial products from Neal's Yard (I also use other products). All the Frankincense Intense products have been lovely to use and I am very happy with them. No moisturiser prevents lines/ ageing (else there would be nobody having face lifts!) but in my view these products do look after my 63 year old face very well.  Because Neal's Yard products contain plant oils/ have ingredients originating from plants I always read the ingredients lists in 'best attempt' to ensure I have no reaction to the products, which fortunately I have not (I do not have an allergy to any of the ingredients). 

Top Reviewer

Was this helpful?

Yes (0) No (0)
Report this review

Terrible packaging masks product

1

When I can get serum out of the bottle it's great. However, the dispenser is not fit for the viscosity of the serum, and I have washed away at least as much as I've used as it clogs up in the pipette, no matter what I do. Relieved to read here I'm not the only one, saddened that NYR apologise without doing anything. Been using their products for years, but won't waste money on this again till the dispenser is changed -- honestly so it's so bad I wondered if it was some kind of ruse to make us buy more faster. But I have too much residual trust in NYR to believe that.

Was this helpful?

Yes (4) No (0)
Report this review

Has the formula changed?

4

I love this serum. This is my second bottle. My most recent purchase was the Christmas gift packaging where one of the items was a bottle of this Frankincense Intense Lift Serum. But I noticed the Frankincense aroma is weaker now. Please don’t cut back on the EO in the formula. I prefer the previous version. The aroma was much better...Response from NYR on 28.01.20 'Please be assured that there has not been a change in the formulation. However, the fragrance of a product can be affected by natural variation of the ingredients. Please do not hesitate to contact our customer care team at advice@nealsyardremedies.com so that they can discuss this with you and offer product advice.'

Was this helpful?

Yes (1) No (0)
Report this review

Amazing product but packaging needs to change

3

Just bought this product and I should have read the reviews before. The serum is amazing and smells really great but I struggle getting even a drop out. I opened the website to see if anyone else struggled with the pipette and I was surprised to see they gave “instructions” on how to use it. I would have thought it’s pretty straight forward. I can now say I manage to somehow squeeze two drops but don’t know how will be when the serum will be finishing. So I gave it a 3/5 for the packaging compared to how expensive it is...Response from NYR on 07.01.20 'We’re really sorry to hear that you are having difficulty using serum bottle, and take your feedback on board. Please do contact us on advice@nealsyardremedies.com and we’ll be happy to discuss this further with you.'

Was this helpful?

Yes (1) No (0)
Report this review

Intense lift serum

4

I love this serum but do not like the pipette dispenser. I cannot get the serum out..I use an old pump version from a previous serum which works much better...Response from NYR on 10.12.19 'We’re really sorry to hear that you are having difficulty using our serum bottle, and take your feedback on board. We made improvements earlier this year to the dispensing function and application experience of Frankincense Intense™ Lift Serum by adding a tapered insert inside the neck of the bottle. This has been introduced to all new supplies of this product and so any future bottles you purchase should be fine. However, please do contact us on advice@nealsyardremedies.com if you wish to discuss the matter further.'

Was this helpful?

Yes (1) No (0)
Report this review

Brilliant

5

I started using the serum in conjunction with the Frankincense lift moisturiser three weeks ago and I have to say they are both brilliant. I have firmer, clearer and smoother looking skin. I have used many high end products but this is definitely the one I’ve seen the best results with. Would highly recommend.

Was this helpful?

Yes (1) No (0)
Report this review

Love the serum, but pricey

5

Serum is best I've ever used, but only lasted 2 months. I ended up shaking the serum out of the bottle, due to the bad dispenser. Too much always came out and thetefore didn't last long. Smell, consistency and look of my skin was a 5 star, but hassle of pipette and cost loses a star...Response from NYR on 05.06.19 'We are sorry to hear of your experience with using our lift serum and it would be most helpful if you could contact our Customer Care team who will discuss this with you on advice@nealsyardremedies.com or call on 01747834634.'

Was this helpful?

Yes (2) No (0)
Report this review

What's the problem?

5

Not sure why people are finding the dispenser such a problem - maybe I have a redesigned version, but it works perfectly for me. So my advice is, don't be put off - obviously some people have genuine difficulties but I find the dispenser is great to use, so it's a matter of opinion. More importantly, the product is lovely: glides onto the skin, especially if you've used a toner beforehand, and skin feels supple and enriched.

Was this helpful?

Yes (0) No (0)
Report this review

Love the serum. Hate the packaging.

3

The serum is great. I’ve been using it for about 3 weeks and have noticed a significant improvement in my skin. The aroma is lovely. However, I won’t purchase it again unless the packaging is changed. It’s very difficult to get out of the bottle with the pipette and I have no idea how much is left in the bottle. If it’s empty after less than a month that’s an extremely expensive serum...Response from NYR on 30.04.19 'We’re really sorry to hear that you are having difficulty using our serum bottle, and take your feedback on board. We have made improvements to the dispensing function and application experience of Frankincense Intense™ Lift Serum by adding a tapered insert inside the neck of the bottle. The insert cannot be seen from the outside and has been designed to wipe the pipette whenever it’s removed from the bottle. This cleaning action helps to prevent any excess serum coating the pipette, which in turn ensures the directions below are easy to follow and that the correct amount of serum is applied. This has been introduced to all new supplies of this product and so any future bottles you purchase should be fine. Please do contact us on advice@nealsyardremedies.com if you need any further assistance.'

Was this helpful?

Yes (0) No (0)
Report this review

I love this serum

5

Yes I know there is an issue with the pump in this serum however the effects this serum has had on my skin is amazing. I have been using for a month now and I will never be without my frankincense serum every again. I have used many top brands in the past and not one would hold a candle to how amazing my skin feels and looks since using my Neal's yard serum. My dad noticed how my skin looks so good and at 82 years of age he bought both the serum and the eye cream. I would give this serum 10 stars if I could.

Was this helpful?

Yes (0) No (0)
Report this review

Frankincense Intense™ Lift Serum 30ml Customer Reviews

GBP 75.0

£75.00

Frankincense Intense™ Lift Serum 30ml

Quantity:

Item limited to max quantity of 5000

( 0 item is in your basket items are in your basket )

Other customers bought: