Frankincense Intense™ Lift Serum 30ml Customer Reviews

Terrible packaging masks product

When I can get serum out of the bottle it's great. However, the dispenser is not fit for the viscosity of the serum, and I have washed away at least as much as I've used as it clogs up in the pipette, no matter what I do. Relieved to read here I'm not the only one, saddened that NYR apologise without doing anything. Been using their products for years, but won't waste money on this again till the dispenser is changed -- honestly so it's so bad I wondered if it was some kind of ruse to make us buy more faster. But I have too much residual trust in NYR to believe that.

06/07/20 by Rebsarooley

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Has the formula changed?

I love this serum. This is my second bottle. My most recent purchase was the Christmas gift packaging where one of the items was a bottle of this Frankincense Intense Lift Serum. But I noticed the Frankincense aroma is weaker now. Please don’t cut back on the EO in the formula. I prefer the previous version. The aroma was much better...Response from NYR on 28.01.20 'Please be assured that there has not been a change in the formulation. However, the fragrance of a product can be affected by natural variation of the ingredients. Please do not hesitate to contact our customer care team at advice@nealsyardremedies.com so that they can discuss this with you and offer product advice.'

16/01/20 by Karen

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Amazing product but packaging needs to change

Just bought this product and I should have read the reviews before. The serum is amazing and smells really great but I struggle getting even a drop out. I opened the website to see if anyone else struggled with the pipette and I was surprised to see they gave “instructions” on how to use it. I would have thought it’s pretty straight forward. I can now say I manage to somehow squeeze two drops but don’t know how will be when the serum will be finishing. So I gave it a 3/5 for the packaging compared to how expensive it is...Response from NYR on 07.01.20 'We’re really sorry to hear that you are having difficulty using serum bottle, and take your feedback on board. Please do contact us on advice@nealsyardremedies.com and we’ll be happy to discuss this further with you.'

23/12/19 by Alex1303

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Intense lift serum

I love this serum but do not like the pipette dispenser. I cannot get the serum out..I use an old pump version from a previous serum which works much better...Response from NYR on 10.12.19 'We’re really sorry to hear that you are having difficulty using our serum bottle, and take your feedback on board. We made improvements earlier this year to the dispensing function and application experience of Frankincense Intense™ Lift Serum by adding a tapered insert inside the neck of the bottle. This has been introduced to all new supplies of this product and so any future bottles you purchase should be fine. However, please do contact us on advice@nealsyardremedies.com if you wish to discuss the matter further.'

28/11/19 by Amanda

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Brilliant

I started using the serum in conjunction with the Frankincense lift moisturiser three weeks ago and I have to say they are both brilliant. I have firmer, clearer and smoother looking skin. I have used many high end products but this is definitely the one I’ve seen the best results with. Would highly recommend.

31/08/19 by Sam

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Love the serum, but pricey

Serum is best I've ever used, but only lasted 2 months. I ended up shaking the serum out of the bottle, due to the bad dispenser. Too much always came out and thetefore didn't last long. Smell, consistency and look of my skin was a 5 star, but hassle of pipette and cost loses a star...Response from NYR on 05.06.19 'We are sorry to hear of your experience with using our lift serum and it would be most helpful if you could contact our Customer Care team who will discuss this with you on advice@nealsyardremedies.com or call on 01747834634.'

28/05/19 by Susan

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What's the problem?

Not sure why people are finding the dispenser such a problem - maybe I have a redesigned version, but it works perfectly for me. So my advice is, don't be put off - obviously some people have genuine difficulties but I find the dispenser is great to use, so it's a matter of opinion. More importantly, the product is lovely: glides onto the skin, especially if you've used a toner beforehand, and skin feels supple and enriched.

01/05/19 by Dancer

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Love the serum. Hate the packaging.

The serum is great. I’ve been using it for about 3 weeks and have noticed a significant improvement in my skin. The aroma is lovely. However, I won’t purchase it again unless the packaging is changed. It’s very difficult to get out of the bottle with the pipette and I have no idea how much is left in the bottle. If it’s empty after less than a month that’s an extremely expensive serum...Response from NYR on 30.04.19 'We’re really sorry to hear that you are having difficulty using our serum bottle, and take your feedback on board. We have made improvements to the dispensing function and application experience of Frankincense Intense™ Lift Serum by adding a tapered insert inside the neck of the bottle. The insert cannot be seen from the outside and has been designed to wipe the pipette whenever it’s removed from the bottle. This cleaning action helps to prevent any excess serum coating the pipette, which in turn ensures the directions below are easy to follow and that the correct amount of serum is applied. This has been introduced to all new supplies of this product and so any future bottles you purchase should be fine. Please do contact us on advice@nealsyardremedies.com if you need any further assistance.'

23/04/19 by carrots

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I love this serum

Yes I know there is an issue with the pump in this serum however the effects this serum has had on my skin is amazing. I have been using for a month now and I will never be without my frankincense serum every again. I have used many top brands in the past and not one would hold a candle to how amazing my skin feels and looks since using my Neal's yard serum. My dad noticed how my skin looks so good and at 82 years of age he bought both the serum and the eye cream. I would give this serum 10 stars if I could.

16/03/19 by Juanita

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