Our Stores in England reopen from 9am on 2nd December.
Find your nearest store.

Frankincense Intense™ Lift Eye Cream 15g

Customer Reviews

Frankincense Intense™ Lift Eye Cream 15g Customer Reviews

GBP 55.0

£55.00

Frankincense Intense™ Lift Eye Cream 15g
Overall Rating : 2.75 / 5 (16 Customer Reviews)
  • 7 5 star reviews
  • 0 4 star reviews
  • 0 3 star reviews
  • 0 2 star reviews
  • 9 1 star reviews
2.75 / 5 (16 Customer Reviews)
  • 7 5 star reviews
  • 0 4 star reviews
  • 0 3 star reviews
  • 0 2 star reviews
  • 9 1 star reviews

Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of Neal's Yard Remedies.

Great product

5

I have been using the Frankincense Intense Lift products for quite a while now. Previously I had used the Frankincense Intense products, and before that other facial products from Neal's Yard (I also use other products). All the Frankincense Intense products have been lovely to use and I am very happy with them. No moisturiser prevents lines/ ageing (else there would be nobody having face lifts!) but in my view these products do look after my 63 year old face very well. Because Neal's Yard products contain plant oils/ have ingredients originating from plants I always read the ingredients lists in 'best attempt' to ensure I have no reaction to the products, which fortunately I have not (I do not have an allergy to any of the ingredients).

Top Reviewer

Was this helpful?

Yes (0) No (0)
Report this review

Frankincense intense eye lift cream

1

Bought this eye cream at the beginning of year 2020 hoping to at least reduce dark circles and bags under eyes. Sadly I have seen no improvement and am very disappointed £55 is a lot of money. Could not recommend it to anyone.

Was this helpful?

Yes (0) No (0)
Report this review

Sore burning eyes

1

Although I have given 1 star this is because this was the lowest option available.. I would not score this product in any positive way. When I first used the product I had a very adisturbed sleep due to pain and burning round my eye area. I woke up with extremely red swollen eyes that looked as though they had been burnt. I couldn’t understand what had caused this as thought given that neals yard remedies are sold as natural didn’t relate the two. I left it for a week and although it didn’t heal completely calmed down enough to apply cream. I had exactly the same reaction. I am (at the very least) disappointed in this product and am now reluctant to use the other products which I bought in this range. Look forward to some feed back from company

Was this helpful?

Yes (0) No (0)
Report this review

Silky smooth skin

5

What a lovely silky smooth product to use on a daily basis The cream just glides onto the skin and the aroma makes me feel relaxed with the beautiful frankincense aroma. I like to use it in the morning and evening and I have noticed a difference since using it... I will buy again :)

Was this helpful?

Yes (0) No (0)
Report this review

Sore eyes

1

Have used NYR Rejuvenating frankincense products for a few years with no problems. If I could give this product 0 stars I would. Made my eyes really itchy, sore and red underneath. Definitely didn’t reduce wrinkles and lines but added two deep ones. The skin under my eyes feels really dry and thin despite having stopped using it a few days ago. The intense lift concentrate also started to make my skin itchy so stopped using before got any worse. Reluctant to use the cream. Not cheap products - spent over £150 on these 3 products and no good. Wasted money! No offer of refund despite damage and discomfort experienced.Told by NYR that products undergo safety assessment and trials to assess for potential negative reactions. All I would say is that such assessment and trials do not go far enough. Have now read various reviews saying others had similar reaction to eye cream, told by NYR that some customers react to products occasionally. I apparently have had an individual reaction! MY ADVICE - DO NOT BUY. Does not live up to description...Response from NYR on 26.11.19 'We understand you’ve already been in touch with our Customer Care team. Please let us know if we can be of further help at advice@nealsyardremedies.com. Thank you.'

Was this helpful?

Yes (1) No (0)
Report this review

Frankincense Intense Lift eye-cream

1

I first used this eye cream in February 2019. At that time I also bought a new eyeliner and eye make- up remover, so when my whole eye area became sore and flaky I was not sure which product had caused it. I was prescribed a cream called Zerobase which gradually soothed the burning sensation and my eyes slowly healed. I stopped using eye makeup altogether. Two days ago I used the eye cream again, the first time since February, and the next morning my eyelids and the skin around my eyes were red, itchy and swollen. This time for sure I knew it was the cream. I threw it away and wondered if others had been affected so I googled “ problems with Frankincense Intense Lift eye cream” and came across others who had the same reaction to the cream. This product contains an ingredient that burns the sensitive skin around the eyes. Beware. *reviewer contacted by Customer Care but no response*

Was this helpful?

Yes (0) No (0)
Report this review

Sore under eye area

1

I have been using this product since it was launched but lately my eyelids and under eye area are sore, red and dry. My under eye area really hurts. It’s a shame. I don’t know if the formula has changed or what. Normally I use neals yards products but I’m throwing this jar away.

Was this helpful?

Yes (0) No (0)
Report this review

This cream irritates my eyelids

1

I have used this eye cream for some time with no adverse side effects. I was really, really pleased with it. However...… I have had to throw away the 3rd jar I bought as it made my eyelids really sore, itchy, red and slightly scabby. Several times I stopped using it and my eyelids got better so sorry Neal's Yard, it's definitely your eye cream causing the problem. One of your shop assistants told me you changed the formula a while back so I guess you've added something or increased the dose of something that doesn't agree with my skin. It sounds like I'm not the only one. I also use your frankincense oil, which is lovely. Trouble is it is very hard to get the last of the oil out without it going everywhere as the pipette doesn't go deep enough into the bottle. Could see if you can remedy this design glitch please? Many thanks...Response from NYR on 03.04.19 'We are sorry to hear of your experience with our eye cream and our Frankincense Facial Oil, if you would like to discuss this further please contact us on advice@nealsyardremedies.com and they will be able to offer you product advice.'

Was this helpful?

Yes (0) No (0)
Report this review

Sore eyes

1

I've tried a sample of this and both times I have had red sores come up on my eyes. Such a shame as havent had problems with other products I have been using..Response from NYR on 27.02.19 'We are sorry to hear of your experience and it would be most helpful if you could contact our Customer Care team who will discuss this with you on advice@nealsyardremedies.com or call on 01747834634.'

Was this helpful?

Yes (1) No (0)
Report this review

Stinging!

1

I am a huge Neal’s Yard fan, and have used their products for years, but this eye cream, not great. I have been using it for a week now, following the instructions, only using a very small amount, tapping into brow bone area until absorbed, and every morning I have woken up with red, stinging, itching eyes. The instructions do say avoid contact with eyes, but not sure how this is possible as it is an eye cream!...Response from NYR on 14.11.18 'We’re really sorry to hear of your experience with our eye cream. Please do not hesitate to contact us at advice@nealsyardremedies.com so that we can discuss this with you or call us on 01747 834634. Thank you.'

Was this helpful?

Yes (1) No (0)
Report this review

Frankincense Intense™ Lift Eye Cream 15g Customer Reviews

GBP 55.0

£55.00

Frankincense Intense™ Lift Eye Cream 15g

Quantity:

Item limited to max quantity of 5000

( 0 item is in your basket items are in your basket )

Other customers bought: