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Frankincense Hydrating Cream 50g

Customer Reviews

Frankincense Hydrating Cream 50g Customer Reviews

GBP 24.0

RRP: £30.00

£24.00

Save: £6.00

Frankincense Hydrating Cream 50g
Overall Rating : 2.75 / 5 (24 Customer Reviews)
  • 8 5 star reviews
  • 1 4 star reviews
  • 3 3 star reviews
  • 1 2 star reviews
  • 11 1 star reviews
2.75 / 5 (24 Customer Reviews)
  • 8 5 star reviews
  • 1 4 star reviews
  • 3 3 star reviews
  • 1 2 star reviews
  • 11 1 star reviews

Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of Neal's Yard Remedies.

support for Brandy

5

Like you, I cannot understand the poor reviews, as this cream soaks in like a dream. I bought some as an emergency lock down purchase in place of my usual Frankincense Intense Lift. If you don't need the more intensive option, this would be ideal. I sometimes think people just like something to moan about.

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Lovely cream

5

I have used this cream for several years and find it beautifully moisturising. I don’t understand the poor reviews, I have always bought direct from Neal’s Yard and have never had any problems with the product. It is rich enough for my 61 year old skin without being heavy.

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Not for purpose

1

Bought this cream from amazon and it is horrendous, sits on top of skin and does not sink in, no smell of frankincense like the one I bought years ago, am returning, what a waste of money, product should be recalled...Response from NYR on 21.07.20 'We’re sorry to learn of your experience with our Frankincense Hydrating Cream. It is a very popular product but doesn’t sound like it’s suiting your skin. If you would like some advice on other more potentially suitable products our Customer Care team would be happy to help on 01747 834634 '

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Strange side effect

3

Whilst this is lovely and moisturising, I have had to stop using it on my face...it turns me orange! I note a couple of other people have said the same in their reviews. I know use it as a hand/foot cream instead, as I don’t mind the slight orange tone too much on my hands/feet...but seems like a very overpriced cream to use on hands and feet!...Response from NYR on 28.04.20 'We’re sorry to hear of your experience with our Frankincense Hydrating Cream and thank you for your feedback. Please feel free to contact our Customer Care team on 01747 834634 or at advice@nealsyardremedies.com who will be able to discuss this further with you if you wish.'

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Disappointed

1

I'd used this cream a few years ago and loved it so when I recently bought it again I was full of optimism. I am aware that I have very sensitive skin so am cautious what I put on it however as I'd used before and my skin was currently very tolerant I had no concerns. Yesterday I started to notice some itching and inflammation around my eyes and this morning I woke up looking like i'd been in a fight, redness and puffy eyes. Nothing else has changed except the use of this cream. It certainly seems that something has changed in the formulation somewhere and this product is no longer suitable for people with sensitive skin. Very disappointing and terrible waste of money. Yet another company that seems to have forfeited quality in favor of increased profits.

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Very disappointed

1

I've been using this face cream for years but my latest pot makes my skin burn every time I put it on. It's left my face feeling and looking really dry and I'm getting rashes plus the burning. I came on to the site to see if the recipe had changed and see from the comments that the timing corresponds with my latest pot. Very disappointed and wary of trying other NY products now.

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New ingredients - new allergic reaction

5

I have used this cream on and off for years and always loved it but the latest pot gave me a bad allergic reaction and left me with a hot, itchy burning red face. I'm so disappointed as not only have I got a full pot of cream that I can't use, I had to go and buy a calming cream to fix my angry red skin. I know this won't happen to everyone but do a patch test if skin is sensitive.

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Fantastic

5

I’ve been using this face cream daily for at least 3 years and it’s second to none. It’s a perfect long lasting moisturiser and is rich enough to use as night cream - it’s outstanding

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SOFT SUPPLE SKIN

5

I used to use this cream about 4 years ago. If I recall correctly, it had alcohol denat. in it, which I wasn't keen on and it didn't seem very moisturising, so I stopped using it. I've recently rediscovered this cream and I adore the packaging, smell and texture. It feels like a wonderfully rich balm and makes my sensitive skin, soft and supple.

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Unpleasant smell

1

This used to be a really good product that I had used for some time, but I've noticed the last few pots I've brought (direct from NY) have a funny smell. I can only assume it's since they changed the formula. Not going to use anymore. Feels more greasy now as well. NY please highlight clearly on product when you have changed the formual and include what ingredients you have changed so consumers can check fro themselves whether they want to continue purchasing. I don't expect to have to check the ingredients each time I repeat purchase a product.

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Frankincense Hydrating Cream 50g Customer Reviews

GBP 24.0

RRP: £30.00

£24.00

Save: £6.00

Frankincense Hydrating Cream 50g

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Item limited to max quantity of 5000

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