Esta Aroma Diffuser

Customer Reviews

Esta Aroma Diffuser Customer Reviews

GBP 57.5

£57.50

Esta Aroma Diffuser
Overall Rating : 2.57 / 5 (65 Customer Reviews)
  • 21 5 star reviews
  • 1 4 star reviews
  • 1 3 star reviews
  • 13 2 star reviews
  • 29 1 star reviews
2.57 / 5 (65 Customer Reviews)
  • 21 5 star reviews
  • 1 4 star reviews
  • 1 3 star reviews
  • 13 2 star reviews
  • 29 1 star reviews

Where reviews refer to foods or cosmetic products, results may vary from person to person. Customer reviews are independent and do not represent the views of Neal's Yard Remedies.

Don’t Buy it !!!

1

Don’t buy this !! Mine lasted 7 months and then stopped working and with research it seems this is a common problem . It’s an expensive diffuser and therefore not worth it . I took mine to the store hoping for an exchange but they told me as I no longer had the receipt they wouldn’t swap it! They even said you might not have bought it from here ... it’s got Neals Yard engraved on it ... where else would it have been from . Hopefully Neals Yard will see all the negative reviews on this item and discontinue it as it is unfair to allow people to purchase an item that clearly has design / manufacture issues

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Stopped working soon after

1

Echoing many of the other reviews below, the mist function stopped working after a short time

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Reviews

1

Thank you for all your reviews, I've been looking for a diffuser and thought I'd found one I liked. I'm back to thinking but least it's not wasted my money on what appears a poor quality product. Also thought neals yard had a good reputation, shame customer service let's them down

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Nasty smell

1

Unfortunately, as others have said, the smell is musty & unpleasant & was from the outset. I thought I had done something wrong, but haven’t. I have contacted Neal’s Yard, but no response

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Nasty smell

1

I have always been a huge fan of Neal's Yard and bought two of these diffusers via Neal's Yard rather than buying a cheaper version. After a few months, despite cleaning the diffusers as per instructions, the diffusers started to smell. I read the reviews above and realised that it was an issue. I emailed Neal's Yard on the 3rd March and have heard nothing

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Bad smell

1

I received this as a gift and was really excited to start using it. It was fine for a week then it started to emit a horrid musty smell. Have cleaned it out and followed guidelines but can't shift the smell which now renders it useless. Contacted customer services but they need to have details of purchase which I can't give as was a gift and don't want the person who gave it to me to feel bad. Such a shame. Appears to be a common issue with them

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Pumps out musty smell despite being meticulously maintained

1

I received this diffuser as a gift about 4 months ago and for the last number of weeks, it pumps out a bad stale smelling aroma. I have seen others make similar comments so I'm not surprised this has happened but it really does ruin the product. There are small black marks on the inside of the chamber which cannot be wiped off so it appears mould is somehow staining the interior of the unit. When this diffuser is not in use, I remove the lid, empty any residual water and allow the unit to air dry. I was very careful about avoiding this problem as I saw a number of users complaining about it when I first read reviews after receiving the gift. I would not recommend this diffuser - it seems impossible to keep it hygienic and mould free

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Poor Quality

1

Stopped working after only a short time. Very disappointed. Had expected better from Neals Yard

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Sad to say...

1

Just as others have said, our diffuser stopped working shortly after 1-year of intermittent use (so no warranty coverage). When on, it performed wonderfully but suddenly all-change and it began automatically shutting off (light and mister) within minutes of being turned on. We chose this diffuser for two reasons - the good reputation of Neal's Yard and the design of the diffuser. Cosmetically the design didn't let us down, but its functionality and Neal's Yard have let us down. At the better part of £60, we expect more than 1-year's worth of intermittent use

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Broken after just four uses

1

I have used it just four times and the mist no longer works nor does the light. It has completely stopped working and I only received it this Christmas. Very disappointed and had just purchased essential oils from Neals Yard

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Esta Aroma Diffuser Customer Reviews

GBP 57.5

£57.50

Esta Aroma Diffuser

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