Frequently Asked Questions about Our Courses
- 01. I have received a dispatch notification for the course I have booked, what is being sent to me?
Courses are treated as physical products on the website and the dispatch notification is an automatic system response. Nothing is sent out in the post with any of our courses, with the exception of our Online Aromatherapy for Beginners Kit Included course. All course participants will receive a welcome email containing relevant course details 2 weeks prior to the course date, however tickets will not be sent out. This information can also be found on each course in the details section on the website.
- 02. I am booked onto an upcoming course, but I’m ill and no longer able to attend, am I able to get a refund?
Unfortunately we do not offer a refund or transfer on any course places that are cancelled within 2 weeks of the course date, as per our terms and conditions detailed on the website. If we are given more than 2 weeks’ notice, we can offer you a transfer to another course date for a fee of £25. Please refer to Part D of the Terms and Conditions on the website, also detailed on the course welcome email which is sent to every student 2 weeks before the course date.
- 03. I would like a gift voucher to give as a present for a specific course, is this possible?
Yes, there are 2 options. If you already know the exact date and course you would like to purchase as a gift, you can purchase the course online and make a note on your order for a gift certificate to be made along with any personal message to be include. We then make a PDF certificate and email it to the email address provided with the purchase. We don’t post anything out. Alternatively, if you are unsure which course you would like to give as a gift, you can purchase a Gift Card/Gift Vouchers for the person to choose. Email us on email@example.com and we can post a course prospectus together with the gift card/voucher.
- 04. I have purchased a course as a gift. What does the recipient receive and when?
With any course purchased, we do not send anything out in the post, with the exception of the Online Aromatherapy for Beginners (Kit Included) course. You will receive a confirmation email of your booking which you can pass on to the person you have booked the course for, but the person attending the course does not need to bring this with them. If you would like a printable gift certificate for the course, you may add a note onto your order requesting one as well as including any personal message you would like. This will then be emailed to the email address provided for the order for you to print at home
- 05. I was bought the Online Aromatherapy for Beginners course as a gift and I don’t know how to access it
The course is automatically registered the email address of the customer who purchased the course. You would have received an email explaining how to access the course along with login details, which sometimes goes into the junk mail folder. Please contact the courses office once your received the email, we are happy to change the email address over to the person who received the course as a gift
- 06. I have not received a receipt for the course I booked online
With online orders, you receive an order confirmation, which is your receipt. If you need a receipt for tax purposes etc., please email us directly on firstname.lastname@example.org
- 07. I live abroad and want to book on one of your courses, the website keeps adding postage. How do I stop this?
As we don’t post anything out with the majority of our courses, we recommend using the Neal’s Yard Remedies Covent Garden store as your postal address to avoid any postage costs being added to your order. 14 Neal’s Yard, Covent Garden, London, WC2H 9DP
- 08. My course has been cancelled and I have already booked travel and accommodation - will I be reimbursed?
In the event of a course being cancelled or rescheduled we will offer a full refund of course fees or free transfer to another date. Unfortunately, Neal's Yard Remedies is not liable for any travel or accommodation costs incurred and will therefore be unable to reimburse for these.
- 09. Can I use loyalty points on courses?
Unfortunately, courses are currently not part of the loyalty scheme. This applies to both being able to spend loyalty points on courses and accruing points when you purchasing a course.
- 10. I have NVQ Level 2 qualifications, why do I need to be Level 3 to do your CPD courses?
As our professional courses are accredited by professional associations such as the FHT and/or the IFPA, they require entry requirements to ensure that all students have the same base level of knowledge. Please make sure you check that you meet our entry level requirements when booking onto one of our professional courses. These can be found on the Description tab on each professional course listed on our website
- 11. Do you offer discounts on your courses?
We occasionally run special offers on our courses. These will be displayed on our courses website. If you are a NYR consultant or practice in our therapy rooms please contact the courses office more information
- 12. How can I contact the courses office?
Our office hours are Monday-Friday 10am-5pm. You can call us on 020 3119 5904 If you can’t get through, please leave us a voicemail and we will endeavour to get back to you as soon as possible. Alternatively, you can email us on email@example.com