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Loyalty Terms and Conditions

Feel Good Loyalty
  1. The Feel Good Loyalty card scheme is owned and operated by Neal's Yard (Natural Remedies) Limited ("We", “Us”, “Our” or “Neal’s Yard Remedies”). We are registered in England and Wales under company number 01597194 and have our registered office at Peacemarsh, Gillingham, Dorset, SP8 4EU.
  2. These Term and Conditions (including our Privacy Policy) govern the collection and use of Feel Good points and set out the terms of the contract between you and Neal’s Yard Remedies.
  3. Use of the Feel Good Loyalty card implies acceptance of these Terms and Conditions of use. Feel Good Loyalty cards are issued by and remain the property of Neal’s Yard Remedies.
  4. Neal’s Yard Remedies reserves the right to change these Terms and Conditions, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members of the Feel Good Loyalty card who continue to participate in the Feel Good Loyalty card scheme following notification of such a change will be considered to have accepted the updated terms and conditions.
  5. Neal’s Yard Remedies may suspend or terminate the Feel Good Loyalty scheme at any time at our sole discretion and for any reason. In such event, Feel Good Loyalty members will be notified and all accounts will be suspended or terminated.
Feel Good Loyalty Card Scheme
  1. You can apply to register to become a Feel Good Loyalty card member and earn Feel Good points on qualifying purchases.
  2. Neal’s Yard Remedies reserves the right to refuse an application for any reason and without liability.
  3. If you register to become a member of the Feel Good Loyalty scheme you have to provide your name, address, email address, password (if accessing/managing your account on nealsyardremedies.com) and marketing preference. You will be responsible for keeping your password secret and for preventing unauthorised access to your Feel Good Loyalty account.
  4. You are responsible for all activities that occur using your Feel Good Loyalty account. If you have any reason to believe that your Feel Good Loyalty scheme password has become known to anyone else, or if your Feel Good Loyalty account is being, or is likely to be, used in an unauthorised manner please contact us on 0845 262 3145 (Monday to Friday 9-5:30, Saturday 9-4.30).
  5. You must ensure that the details you provide are correct, complete and not inappropriate in any way. You agree to inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us with in the My Account Click Here area of nealsyardremedies.com Neal’s Yard Remedies cannot be held responsible for any loss of points, vouchers or promotional codes incurred as a result of out of date details.
Monthly Prize Draw
  1. This Prize Draw is open to residents of the United Kingdom aged 18 or over, excluding employees of the Promoter, their families, agents or anyone else professionally connected with this Prize Draw.
  2. Prize Draw Period: This Promotion starts at 00.01 BST on 1st June 2017 and ends at 23.59 on 30th June 2017 and will occur every month from 00.01 on the 1st day of the month to 23.59 on the last day of the month (each month being a Promotional Month) until further notice. The Promoter will give one months’ notice when the promotion is ending.
  3. Purchase is necessary and internet access is required.
  4. To Enter: Either;
    • Visit www.nealsyardremedies.com and make a purchase, of any value, while logged into your account, which has your loyalty card registered to it, to be entered in the prize Draw.
      • OR
    • Make a purchase, of any value, in any UK Neal’s Yard Remedies store and present your Neal’s Yard Remedies Loyalty Card at the till to be entered in the prize Draw.
  5. The Prize: One winner per month will win 1x £500 Neal’s Yard Remedies gift card that can be used in all Neals Yard Remedies stores in the UK or online at www.nealsyardremedies.com.
  6. One entry per Monthly Prize Draw Period. Only one prize can be won across the Prize Draw Period.
  7. The Neal’s Yard Remedies gift card rules also apply see: http://www.nealsyardremedies.com/terms-and-conditions.html.
  8. Prizes are non-transferable, non-refundable and there is no cash alternative.
  9. In the event of unforeseen circumstances the Promoter reserves the right to substitute the Prize for an alternative of equal or greater value.
  10. Please allow up to 28 days for delivery of the Prize from the date of winner acceptance.
  11. Winner Selection: All valid entries received by the Promoter will be entered into the relevant Monthly Prize Draw to be conducted within 7 working days of the last day of each month and, for your total confidence, by PromoVeritas, the independent promotional verification service.
  12. Winner Notification: The winners will be contacted via the email address linked to their Neal’s Yard Remedies Loyalty account within 7 working days of the relevant Monthly Prize Draw and will be required to respond to confirm eligibility plus acceptance of the prize within 14 days of initial contact. In the event the winner does not respond to communications within the 14 days of initial contact, the Promoter reserves the right to disqualify that winner and allocate that prize to a reserve entrant selected in the same manner.
  13. The Prize must be taken as stated and no compensation will be payable if the winner is unable to use the prize as stated.
  14. All entries must be made by the entrant themselves. Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, entries by macros or other automated means (including systems which can be programmed to enter), and entries which do not satisfy the requirements of these Terms and Conditions in full will be disqualified and will not be counted.  If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant’s entries into the draw in a way that is not consistent with the spirit of the Prize Draw, that entrant’s entries will be disqualified and any prize award will be void. 
  15. No responsibility is accepted for entries lost, damaged or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
  16. The winners may be requested to participate in reasonable publicity arising from the Promotion.
  17. The winners’ names and regions will be available by sending an email to advice@nealsyardremedies.com 2 months after each Monthly Prize Draw Period closing date.
  18. Any personal data will be collected and processed in accordance with the Data Protection Act 1998. Data will be used for the purposes of administering this Prize Draw and for no other purpose unless the Promoter has your consent. The data will not be disclosed by the Promoter to any other organisation that is not associated with the Promoter. For more on our data collection and disclosure practices, please see our privacy policy available at: http://www.nealsyardremedies.com/privacy-and-cookies.html.
  19. The Promoter cannot accept any responsibility for any damage, loss, injury suffered by any entrant entering the Prize Draw or as a result of accepting any Prize. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence.
  20. If for any reason the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to cancel, terminate, modify or suspend the Promotion.
  21. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  22. By entering this Promotion, all participants will be deemed to have accepted and be bound by these Terms and Conditions.
  23. This Promotion will be governed by laws of England and the jurisdiction of the Courts of England.
  24. Promoter: Neal's Yard (Natural Remedies) Limited, Peacemarsh, Gillingham, Dorset, SP8 4EU
Benefits
  1. Some of the benefits of joining the Feel Good Loyalty card scheme are listed below:
  2. Occasional prize draw and other competitions.
  3. Feel Good points promotions.

  4. All benefits and promotions are at Neal’s Yard Remedies sole discretion, subject to availability and may have additional terms and conditions. See our Feel Good Loyalty landing page for more details.
Exclusions
  1. The Feel Good Loyalty scheme is only available at participating Neal’s Yard Remedies UK stores, on nealsyardremedies.com and Mail Order. Please see nealsyardremedies.com for the full list of Neal’s Yard Remedies UK stores, those stores not currently participating are Brighton, Hereford, Edinburgh, Bury St Edmunds and Beverley.
  2. Feel Good points will not be issued on treatments (including Therapies), Gift Cards or Gift Vouchers, Courses (including the Neal’s Yard Remedies Diploma course), postage and packing or gift wrapping.
  3. Feel Good points cannot be redeemed on treatments (including Therapies), Gift Cards or Gift Vouchers, or Courses (including the Neal’s Yard Remedies Diploma course).
  4. NYR Organic home consultants and other stockists are excluded from the Feel Good Loyalty scheme. Feel Good points cannot be redeemed or accrued on purchases made through these sales channels.
  5. The Feel Good Loyalty card cannot be used in conjunction with any Neal’s Yard Remedies ongoing loyalty or discount scheme including but not limited to therapist, courses students, staff or corporate discount.
  6. Staff of Neal’s Yard Remedies are not permitted to join the Feel Good Loyalty scheme.
Termination or Suspension
  1. Neal’s Yard Remedies may terminate any Feel Good Loyalty member's account should the account be inactive for a period of 24 months or more.
  2. Neal’s Yard Remedies reserves the right to suspend or terminate any Feel Good Loyalty member’s account, if, in its sole discretion, it determines that the Feel Good member has breached these Terms and Conditions, or if the Feel Good Loyalty card member has supplied false or misleading information, or if Neal’s Yard Remedies considers that the Feel Good Loyalty member has acted improperly or in an abusive, defamatory, criminal or offensive way to any other Feel Good Loyalty member or to any member of staff. This list is not exhaustive.
  3. The Feel Good Loyalty card is a promotional loyalty card and not a cheque guarantee card, debit or credit card.
Card Management
  1. For purchases made on nealsyardremedies.com, a temporary Feel Good Loyalty card number can be issued to allow a Feel Good member to accrue Feel Good points immediately. Feel Good points can be accrued and redeemed on the temporary Feel Good Loyalty card on nealsyardremedies.com only. The Feel Good Loyalty card member will be mailed a physical Feel Good Loyalty card within 5 weeks, and will be required to register the new card either through Customer Care or on nealsyardremedies.com. At this point, all personal information, account history and Feel Good points will be transferred to the new physical Feel Good Loyalty card.
  2. Feel Good Loyalty accounts cannot be managed in-store. Feel Good Loyalty accounts can only be managed on nealsyardremedies.com or by contacting Customer Care 0845 262 3145 (Monday to Friday 9-5:30, Saturday 9-4.30) or 01747 834634 (Monday to Friday 10-5).
  3. Feel Good Loyalty members can check their balance and expiry of points on nealsyardremedies.com and view their recent transactions.
  4. Feel Good points issued or redeemed may take up to 24 hours to be applied to the member’s Feel Good Loyalty account.
  5. Neal’s Yard Remedies will correct an account if it is shown to Neal’s Yard Remedies’ reasonable satisfaction to be wrong but, unless there are clear records showing this, Neal’s Yard Remedies’ decision is final.
  6. Feel Good Loyalty accounts, cards, points, vouchers or promotional codes cannot be transferred, bought, sold or in any way traded.
  7. Feel Good Loyalty card members may inherit the points or vouchers of a family member who has died by providing a written request informing us of the membership details of the deceased.
Loss of Feel Good Loyalty card
  1. Neal’s Yard Remedies is not responsible for the loss of a member's Feel Good Loyalty card, which must be kept securely by the member.
  2. If a Feel Good Loyalty member has their Feel Good Loyalty card stolen, Feel Good Loyalty members may lose all of the Feel Good points that had accumulated on their card unless they contact Neal’s Yard Remedies promptly to notify them of their loss. Feel Good points may be transferred to a new card at Neal’s Yard Remedies’ sole discretion.
  3. Neal’s Yard Remedies cannot be held liable for lost, stolen or damaged feel good loyalty cards, nor for any points accrued on or redeemed from the feel good loyalty points without your knowledge. Neal’s Yard Remedies reserves the right not to issue a replacement feel good loyalty card in any circumstances.
The Scheme
  1. Standard Feel Good points are issued at 5 points per £1 on all in-store and online purchases, rounded to the nearest pound.
  2. Feel Good points are only issued and can only be redeemed on transactions made in GBP £ Sterling.
  3. There is no minimum or maximum basket value for accruing Feel Good points.
  4. There is no minimum or maximum number of Feel Good points that can be used against purchases and Feel Good points can be used for full or part payment.
  5. Only one Feel Good Loyalty card can be used per transaction.
  6. Feel Good points can only be issued retrospectively on in-store purchases, if a valid till receipt is presented with the Feel Good Loyalty card, in a store.
  7. Feel Good points cannot be issued retrospectively for purchases bought prior to the launch of the Feel Good Loyalty scheme membership.
  8. The number of Feel Good points issued for a product may vary from time to time at Neal’s Yard Remedies’ sole discretion.
  9. Feel Good points have no cash value. Feel Good points will not be exchanged for cash or other alternatives.
  10. Feel Good points can be redeemed against valid purchases at a rate of 1 Feel Good point = 1p in-store and on nealsyardremedies.com
  11. Any refund of items purchased using Feel Good points will be made by crediting the applicable amount of Feel Good points back onto the Feel Good Loyalty card used originally.
  12. Neal’s Yard Remedies is under no obligation to award Feel Good points for any reason outside of qualifying transactions.
  13. Feel Good points awarded at the time of the transaction may be removed or cancelled if Neal’s Yard Remedies determines that the Feel Good points were collected in breach of these Terms and Conditions or were awarded in error.
  14. Neal’s Yard Remedies is entitled to remove Feel Good points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent Feel Good points value.
  15. Neal’s Yard Remedies may set a limit on the number of times Feel Good points may be awarded for promotional items on which additional Feel Good points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be considered as abuse of the scheme.
  16. Neal’s Yard Remedies may, at its sole discretion, exclude products from the Feel Good Loyalty scheme.
  17. Feel Good Loyalty members can earn a maximum of 30,000 points in any 12 month period.
  18. Feel Good points expire 12 months after the last activity on the Feel Good Loyalty card i.e. accruing or redeeming Feel Good points.
Personal data
  1. All personal data will be collected and used in accordance with our Privacy Policy
  2. By registering for the Feel Good Loyalty Card you are agreeing that Neal’s Yard Remedies (or our third party service provider) may update you by email with service messages for the Feel Good Loyalty Card Scheme. In addition, if you opt in to receive marketing communications, you will also receive marketing emails, promotional offers, competitions, news and updates from Neal’s Yard Remedies, Neal’s Yard Remedies Group Companies and our franchisees.
Intellectual Property
  1. Neal’s Yard Remedies is the owner or the licensee of all intellectual property rights in the Feel Good Loyalty scheme. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. All logos, brands and trademarks used for the Feel Good Loyalty scheme including, but not limited to, Neal’s Yard Remedies and Feel Good Loyalty are owned by Neal’s Yard (Natural Remedies) Limited or its group companies. You may not use these without our consent.
General Information
  1. These terms and conditions replace all previous versions, are correct as of 1st March 2017 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts in accordance with English law.
  2. The Feel Good Loyalty card and points, are issued by and remain the property of Neal’s Yard Remedies and must be returned to Neal’s Yard Remedies on request or destroyed when no longer valid for use.
  3. Neal’s Yard Remedies may, at any time, terminate the Feel Good Loyalty Card scheme or alter or amend the conditions of operation of the scheme.
  4. All members of the Feel Good Loyalty Card scheme must be resident in the UK and aged 18 years or over for purchases sent to UK addresses. Non-UK residents may register and use a Feel Good Loyalty card in participating UK stores only.
  5. The Feel Good Loyalty card is not transferable can only be used by the Feel Good Loyalty card member who is named and registered for the card.
  6. The Feel Good Loyalty card scheme is only for personal and consumer use. Feel Good Loyalty cards cannot be used for any business transaction or purpose.
  7. Feel Good Loyalty card members can choose to leave the Feel Good Loyalty scheme at any time, however, Feel Good Loyalty members will lose the right to any points, vouchers or promotional codes already accrued or issued.
  8. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
  9. The limit of Neal’s Yard Remedies’ liability will be exclusively to a Feel Good Loyalty card member who suffers a direct loss as a result of our breach of these Terms and Conditions and in those circumstances Neal’s Yard Remedies sole and exclusive liability will be to credit to the relevant Feel Good Loyalty member's account with such Feel Good points as may have been wrongly deducted or should have been credited but were not.