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Delivery & Returns

1. Introduction

Neal's Yard (Natural Remedies) Limited ("we", "us" or "our") is committed to protecting and respecting your privacy and using any information you provide to us responsibly.

This Privacy and Cookies Policy (together with our Terms and Conditions and any other documents contained on our websites set out:

Part 1 - Use of your personal information: The basis on which your personal information that we collect from you, or that you provide to us, will be stored and used by us.

Part 2 - Information about Cookies: Which cookie files we use, how these work and why we use them.

This Privacy and Cookies Policy applies to the following websites (Sites):

our mobile site: http://mobile.usablenet.com/mt/www.nealsyardremedies.com
Please read the following carefully to understand how we use your personal information and cookies. If you have any questions about our Privacy and Cookies Policy or the use of your information or cookies please contact us at advice@nealsyardremedies.com, on 0845 262 3145 or at:

Neal's Yard (Natural Remedies) Limited

Part 1 - Use of your personal information

2. Information we may collect from you

We may collect and use the following information about you:

information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site (where applicable), subscribing to our services (where applicable), ordering goods through our site, personalising our site with your preferences, posting material or requesting further services;
information submitted when you enter a competition or promotion or when you respond to a survey and/or when you report a problem with our site;
if you contact us, we may keep a record of that correspondence;
details of transactions you carry out through our site and of the fulfilment of your orders. However, we never store your payment details;
details of your visits to our site including, but not limited to, which URL you used to get to our site, searches you make, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
information about yourself provided by you to us for specific purposes.
To help us improve our services, if you send us personal information which identifies you via email, we may keep your email and your email address. We may also collect information that is available from your browser.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers/partners. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is typically stored on the hard drive of your computer (as with most sites). Detailed information about our use of cookies is set out in Part 2 of this policy.