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Free UK Standard Delivery on all orders over £40

Delivery & Returns

UK STANDARD DELIVERY

FREE UK standard delivery on all orders over £40 or £4.95 on orders under £40. Delivery usually within 3-5 working days or Up to 7 working days during Sale and Promotional Periods. Excludes courses & gift cards.


UK Express*

£6.95 Orders placed before noon Monday to Thursday will arrive on the next working day before 5.30pm, except certain postcodes. Not including Saturday or Sunday. Orders placed before noon on a Friday will arrive on the following Monday. Excluding Bank Holidays.


Reserve & Collect

Your reserved item will be held at your chosen store for 24 hours from the time of your reservation.
The price shown on our Site is the maximum amount you will pay in store for the item you have reserved and is reflective of any promotions currently active.
Online promotional prices will be honoured when you pick up your item in store where possible. However, some gift with purchase items are subject to the store’s stock availability.

Channel Islands

Parcelforce Zone 4 Worldwide delivery service charged at £8/€11. We aim to get parcels delivered within 6 working days however during busy periods this can extend to 8 working days. This is a trackable service.


European (Within EEC)

£11. Please allow 5 to 6 working days to mainland Europe and up to 14 days for the rest of Europe (within EEC).


International (Outside EEC)

£30 on orders under £500.
£60 on orders over £500.
Please allow up to 14 working days for delivery


Customs

Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied at customs. Neal's Yard Remedies will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs.


Import duty

If you order Products from the Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Please note that you will remain responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Delivery Options

Delivery Option Delivery Price Estimated delivery time
UK STANDARD DELIVERY Free on all orders over £40 or £4.95 for orders under £40. 3-5 working days or 7 working days during sale and promotional periods.
UK Express* UK Express delivery is £6.95 on all orders. Orders placed before noon Monday to Thursday will arrive on the next working day before 5.30pm, except certain postcodes. Not including Saturday or Sunday. Orders placed before noon on a Friday will arrive on the following Monday. Excluding Bank Holidays.
Reserve & Collect FREE Your reserved item will be held at your chosen store for 24 hours from the time of your reservation.The price shown on our Site is the maximum amount you will pay in store for the item you have reserved and is reflective of any promotions currently active.
Online promotional prices will be honoured when you pick up your item in store where possible. However, some gift with purchase items are subject to the store’s stock availability.
European (Within EEC) £11 for all orders. Please allow 5 to 6 working days to Isle of Man and Northern Ireland. Please allow up to 14 days for the rest of Europe (within EEC).
International (Outside EEC) £30 on orders under £500 or £60 on orders over £500. Please allow up to 14 working days for delivery
*Postcodes excluded from our Express Delivery
  • BT24
  • BT25
  • BT30
  • BT35
  • BT47
  • BT48
  • BT49
  • BT51
  • BT52
  • BT53
  • BT54
  • BT55
  • BT56
  • BT57
  • BT58
  • BT60
  • BT61
  • BT64
  • BT65
  • BT68
  • BT69
  • BT74
  • BT75
  • BT76
  • BT77
  • BT78
  • BT79
  • BT80
  • BT81
  • BT82
  • BT92
  • BT93
  • BT94
  • FK18
  • FK19
  • FK20
  • FK21
  • IM
  • PH10
  • PH15
  • PH16
  • PO30
  • PO31
  • PO32
  • PO33
  • PO34
  • PO35
  • PO36
  • PO37
  • PO38
  • PO39
  • PO40
  • PO41
  • IE
  • AB30
  • AB31
  • AB33
  • AB34
  • AB35
  • AB36
  • AB37
  • AB38
  • AB41
  • AB42
  • AB43
  • AB44
  • AB45
  • AB52
  • AB53
  • AB54
  • AB55
  • AB56
  • GY1
  • GY2
  • GY3
  • GY4
  • GY5
  • GY6
  • GY7
  • GY8
  • IV13
  • IV14
  • IV15
  • IV16
  • IV17
  • IV18
  • IV19
  • IV20
  • IV21
  • IV22
  • IV23
  • IV24
  • IV25
  • IV26
  • IV30
  • IV31
  • IV32
  • IV36
  • IV4
  • IV40
  • IV52
  • IV53
  • IV54
  • IV6
  • IV63
  • IV99
  • JE
  • PA21
  • PA22
  • PA23
  • PA24
  • PA25
  • PA26
  • PA27
  • PA28
  • PA29
  • PA30
  • PA31
  • PA32
  • PA33
  • PA34
  • PA35
  • PA36
  • PA37
  • PA38
  • PH17
  • PH18
  • PH19
  • PH20
  • PH21
  • PH22
  • PH23
  • PH24
  • PH25
  • PH26
  • PH27
  • PH28
  • PH29
  • PH30
  • PH31
  • PH32
  • PH33
  • PH34
  • PH35
  • PH36
  • PH37
  • PH38
  • PH39
  • PH40
  • PH41
  • PH49
  • PH50
  • TR21
  • TR22
  • TR23
  • TR24
  • TR25
  • GY9
  • HS
  • IV27
  • IV28
  • IV41
  • IV42
  • IV43
  • IV44
  • IV45
  • IV46
  • IV47
  • IV48
  • IV49
  • IV51
  • IV55
  • IV56
  • KA27
  • KA28
  • KW
  • PA20
  • PA41
  • PA42
  • PA43
  • PA44
  • PA45
  • PA46
  • PA47
  • PA48
  • PA49
  • PA60
  • PA61
  • PA62
  • PA63
  • PA64
  • PA65
  • PA66
  • PA67
  • PA68
  • PA69
  • PA70
  • PA71
  • PA72
  • PA73
  • PA74
  • PA75
  • PA76
  • PA77
  • PA78
  • PH42
  • PH43
  • PH44
  • ZE
 

Returns, Refunds & Exchanges

Returns Policy

We hope that you love the Products as much as we do. However, if you’ve changed your mind about a Product and it’s within 28 days of receipt of your order, we’ll be happy to exchange it or give you a refund.


If you’ve changed your mind, or have decided to cancel the Contract you will receive a full refund of the price paid for the Products in accordance with our Refund Policy set out below.


You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned Product is sealed, hasn’t been used and is in a re-saleable condition.


Simply post the Product to the Customer Services Team, Neal’s Yard Remedies, Peacemarsh, Gillingham, Dorset, SP8 4EU (including a copy of the dispatch note) or take it into any Neal’s Yard Remedies store. As the postal system is outside of our control, Products are returned at your own risk.


Refunds Policy

We will refund the price of the Products, our standard UK delivery and reasonable return costs incurred if you have:

  • Cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
  • returned any unwanted Products to us within 28 days of your order; or
  • notified us that you do not agree to a change in these Product Terms or in any related policies

If you don’t have the Despatch Note, we’ll give you a Gift Voucher or E-Voucher to the value of the most recent selling price.


Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.


If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible: call our Customer Advice Line on 01747 834 634 for a free Postage Return Label.


We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.


Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.


Exchanges Policy

If you’ve decided you’d like to exchange the Product and the product has not been used & seal remains unbroken, please let us know on the Dispatch Note with the returned Product. If you have not told us that you would like to exchange the Product, we will provide a refund.


*Unfortunately, due to health protection and hygiene reasons, we are unable to accept cancellation of a Contract or offer a refund or exchange on: homoeopathy, loose herbs or superfoods, make-up brushes or dispensed tinctures. If in doubt, please contact our Customer Advice Line on 01747 834 634.