Our Commitment

As an ethical company, we’re ever mindful of our responsibility to mitigate climate change

Sustainability is part of our DNA…


Having reduced our net carbon emissions to zero, we were the world’s first high street retailer to be certified CarbonNeutral® by Natural Capital Partners. Through them we purchase annual carbon credits in support of their Makira Forest Protection Project in Madagascar.

Minimising waste

Our signature blue glass, practical plastic bottles, card and paper are all fully recyclable. Our paper and card is made from a mix of recycled and sustainably-sourced FSC® (Forest Stewardship Council) certified material and is printed with vegetable-based inks.

Energy efficient

Having installed 90kW of solar panels at our eco factory in Dorset, we now generate over 5% of our own electricity. We’ve also secured 100% renewable tariffs throughout our stores (wherever we have control) and eco factory..

Local sourcing

Where possible we use ingredients sourced in the UK. For botanicals that we can’t source here, we have a long standing relationships with a small number of organic herb and ingredient suppliers who ethically source the highest quality ingredients for us from the EU and around the world.

Forest-friendly packaging

All our gift boxes and product cartons are FSC® sustainability-sourced, and use World Land Trust (WLT) certified Carbon Balanced Paper. Since 2012 we’ve helped this international conservation charity protect an impressive 400,000m² of endangered tropical forests, which absorbs and stores carbon in the process.
We follow Forum for the Future's carbon management hierarchy.

  • Avoid: We use Scandinavian high spec glass windows and doors at our eco factory to minimise heat loss while maintaining natural light.
  • Reduce: 90% of our products are manufactured in the UK, helping to reduce our air miles.
  • Replace: Our eco factory generates over 5% of its own electricity via solar panels.
  • Offset: We measure and off-set all our emissions as part of our CarbonNeutral® commitment and also offset our cardboard through the WLT.
Improved cookstove project

Improved Cookstove Project, Southern India

This project helps reduce health risks from smoke pollution in the home and lower fuel costs for families across Southern India by subsidising fuel-efficient biomass stoves.

The Global Burden of Disease Study 2010 estimates that exposure to smoke from the simple act of cooking is the fourth worst risk factor for disease in developing countries.

Makira forest protection project

Makira Forest Protection Project, Madagascar

Helping to protect one of the world’s top five biodiversity hotspots by limiting deforestation and working with communities to support low-impact farming practices.

We source a number of our fairly traded organic essential oils from northern Madagascar so we’re keen to help protect the region’s natural wealth of biodiversity.

Mitigating climate change impacts in our supply chain

As we visit our suppliers around the world, we've come across some really inspiring stories from farmers taking steps to protect their crops from climate change related impacts. For example, our tea tree essential oil producers in Nanyuki, Kenya, survived a drought that devastated their region in 2008 by building a series of small ponds to help conserve water. Some of the farmers also use the ponds for fish: extra protein for the family and a secondary source of income too! We’re busy visiting and talking to more of our suppliers to find our what their challenges are and how we can support them.